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Quite pleased, but, I am not so sure that some companies are abusing the ratings

I am quite pleased with this website and I review quite regularly. However, I am pretty sure that some companies are getting their employees/family to write "nice" reviews about them, in order to push up their rating.
    Trustpilot
    TrustScore 5.8 / 10
    3,265 Reviews

    Reply from Trustpilot

    Hello

    Thanks for your feedback. I'm happy to hear that you are pleased about using Trustpilot.

    As Trustpilot is an open review platform, there may be a few reviews that are not written by real customers. We don't want approval processes or limit who can write a review. Rather we dedicate a lot of resources to make sure that the reviews are written by real customers and are as trustworthy as possible.

    We have lots of processes running that constantly scan for suspicious reviews based on a vast number of parameters. In addition, we have a team of community supporters handling all reported reviews as quickly as possible.

    So we rely on you and other active consumers reporting reviews that don't look real. There's a link to that on every review and besides you can always contact us on support@trustpilot.com if you think a certain company is not playing by the rules.

    Best regards,
    Joakim Ditlev
    Trustpilot
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