Tweeks Cycles reviews

Tweeks Cycles reviews

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Surprisingly good!

I say surprisingly because in The Highlands we are sadly used to second-class service and surcharges..... I received neither! My order was dispatched and received in good time, there was no delay or surcharge, the price was brilliant and the hub was exactly what I ordered and well packed.

Chapeau, Tweeks Cycles.
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Just perfect!

I ordered some bike handlebar grips from Tweek Cycles, firstly the website was easy to use and purchasing was simple. The package arrived promptly and well packaged! I've also visited the store in Wrexham in the past and customer service was great! And staff where very helpful!. Would recommend to anyone! Just perfect!
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Great customer service

I ordered a saddle from Tweeks and was expecting it to arrive by the end of the week. It arrived the next day, talk about prompt service! In addition there was a mix up over the saddle (a present for someone else) and I wanted to intially return it (ended up keeping it). When I talked to tweeks about this they were fantastic and extremely helpful. All in, I'd recommend them to anyone looking for quick and professional service from a bike delivery company.
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Amazing!

I ordered some new tyres yesterday afternoon, thinking if I was lucky, I might just get them for the end of this week or the beginning of next week (given that it's New Years Day tomorrow). They have just been delivered. In less than 20 hours!
Soooooo impressed :)
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great customer service

Tweeks replied to my email query and delivered chainring quickly
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Above & Beyond

Just like to say a huge thank you to Matt & Grace for making my shopping experience with Tweeks one of the most easy and satisfying experiences ever, nothing is trouble for these guys, they went above and beyond to make sure that I the customer, was priority and ensured that communication both verbally and by means of email kept me exactly aware of the sale transaction. I will definitely use again for value and customer care!!

Thanks again guys!!

jason
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Great service and competitive price

You often find that when the price is too good to be true the service is very poor however Tweeks Cycles have bucked the trend and delivered my new shoes very quickly and at a great price. I wouldn't hesitate to use them agian, very impressed!
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Awesome Value and Great Service

I searched the net for some Maxxis Ignitors yesterday over lunch and found Tweeks to be the cheapest. I've had experience with Demon Tweeks in the past from motorsport days so saw them as a trust worthy source.
I was in no rush for the tyres so didn't feel the need for express delivery and thought the 2 - 3 working days, free delivery to be enough. When arriving at work the following day (this morning) at just gone 8am, the tyres were delivered.

Excellent Service, would highly recommend them and use them again
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Poor customer service & exchange policy

I ordered a mountain bike helmet as a birthday gift for my partner. The helmet arrived soon enough and in good condition but it was slightly too big so he phoned Tweeks Customer Service telephone number to organise an exchange for the smaller sized helmet. His and subsequently my experience with the adviser verged on bizarre as she struggled to understand the most basic information. He then discovered that to exchange the helmet, the original one had to be returned to them at his own cost before another would be dispatched. I discovered this policy only pertains to the push bike products/helmets and if you order a motorbike helmet and require it to be exchanged, collection is organised and paid for by the company. We were advised that it should only be approximately £3.00 second class and the other helmet would be posted to us at no cost. It actually cost £7.50 to post the helmet second class. The adviser's line was very much 'why should we?' which is a very short sighted attitude as they've definitely lost a customer. You can buy their products elsewhere so when shopping online the thing that separates one company from another is their customer service- Tweeks seems to be seriously lacking.
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Poor Customer Care, Offering products not in stock

I bought a set of SRAM X4 Trigger Shifter Set 8 Speed which the website said was in stock. After hearing nothing for over 10 days regarding delivery I called up tweeks who said that the Item was not available for another 1.5 months. There was no sign of them calling me to notify me of this considering the item was supposed to be in stock when the order was placed, offered nothing in terms of a replacement, only a refund. disappointing.
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Quick, competitively priced, well packed, no problems: EXCELLENT!

I've ordered three things from Tweeks, all small cycling accessories. Ordering has been simple and easy, their prices have always been cheaper than anywhere else, processing and postage has been VERY quick and speedy, I have had no cause to return an item but I feel that it would be an easy process if I needed to, paperwork is clear and simple and the items have always been as described. There's nothing here not to like. An enjoyable and easy process. I thoroughly recommend!
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Competitive prices, but no bike until 2 months after purchase!

I bought the bike for a competitive price at the end of January/beggining of February and was expecting delivery to take up to a week as the standard delivery option indicated it would. On the 12th, a week after ordering the bike, I got an email saying the bike wouldn't be in stock until the 13th March - over a month after ordering the bike! I saw no indication at all when ordering the bike that it wasn't in stock and was a bit annoyed.
Today is the 20th March and I today got an email saying they are still waiting for stock to arrive but it should be there soon and then they'll build it and send it out to me. I'm pretty annoyed now just because I am going to receive the bike 2 months after I've bought it!
I've spoken to customer service and they seem nice but fairly helpless in this situation... I just wish I had know how long I would have to wait! I would have just paid 50 quid more to get it when I ordered it!
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Terrible service, poor attitude

We received the wrong product from Tweeks Cycles. This then became our problem to resolve in terms of returning the item (& paying for postage). It's bad enough that basic mistakes like this are made, but to then take the attitude that the correct product won't be supplied until the incorrect one - that we don't even want - has arrived back at their building is not good, to say the least.

Retailing over the internet relies first on foremost on trust; hard to win and easily lost. I would never use Tweeks again and would recommend you to use Wiggle or Chain Reaction instead, who have been nothing other than excellent in my experience.
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Tweeks Rollin to the top

first time i've used tweeks, and have to say very impressed. bought an Elite Arion Mag Roller on 10/12/12 and it arrived the next day. very fast indeed! also the cheapest out there. would def recommend this company.
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Review by confirmed purchaser

amazing helpful and polite

Had to phone up to check to see if the item listed was exactly what I needed and the staff were really helpful and polite. I also got by far the best price around for the product I was buying. I placed my order and received it to days later. Will definitely be shopping from them in the future.
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Review by confirmed purchaser

Why can't all retailers be like this?

I ordered a MTB helmet and it arrived the next day. I will look forward to making my next purchase from Tweeks.
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Review by confirmed purchaser

OUTSTANDING

I would recommend Tweeks Cycles as the service was good - goods delivered quickly - and the price was unbeatable. Will be using them again in the future.
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Review by confirmed purchaser

wheely happy great service quickly

Great product next day delivery just in time for weekend in golspie bought before will buy again and recommend to all .
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Review by confirmed purchaser

crud mudguards not cruddy at all.

I ORDERED THE MUDGUARDS AND A COUPLE OF DAYS LATER THEY WERE WITH ME. FITTED AS PER INSTRUCTIONS NO PROBLEM. I HAVE BEEN OUT A COUPLE OF TIMES USING THEM AND THEY WORK A TREAT.
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Review by confirmed purchaser

1st time used

good prices and clear website, lots of choice and reliable delivery.
Will definately use again

Tweeks Cycles Details

About this company

From the people behind Demon Tweeks comes Tweeks Cycles offering a massive range of bikes, parts, clothing and accessories from market leading brands and the same great service you've come to expect.

Visit Tweeks Cycles

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Tweeks Cycles is ranked 23 out of 47 in the category

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