txtNation reviews

txtNation reviews

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Great team and support system!

After having dealt with TxtNation for some time I can say they are great! Sometimes I even have the feeling they are more eager than their clients and I mean that in a positive way :-)

Although we haven't done any numbers together (which is my part) I couldn't be happier so far.

Thanks Ana Reed, Adam and Daniel for all your hard work!!

Much appreciated!
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Undeliverable texts and cannot reach countries they claim

I was told by the salesman that they reached 200+ countries. so I signed up for them and prepaid txtnation over $6000. They never delivered to even 1 country and could not handle 2-way longcodes. I am warning anyone who is considering txtnation that these guys will tell you anything and then not deliver. Customer support was okay but they simply could not deliver. When I asked for a returned of even partial funds, they refused. I am warning all customers to beware of these thieves.
txtNation

Reply from txtNation

Hello Ken,
We have been trying to contact you to discuss your experience. Due to the nature of hosted SIMs, where the SIM is hosted outside of its domestic country, there is a risk that mobile network operators may deactivate roaming, impairing its use. Whilst txtNation does recommend hosted SIMs where virtual SIMs are unavailable, we do also warn customers of the inherent risks involved with this type of solution. We would like to speak to you about this when we have the time.
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Great company and support service

I have been working with Dating Services for many years in the Nordic countries.
I started to use TXT Nation for my Premium SMS Dating Sites.
I have also in plans to open with TXT Nation Bulk SMS Dating Sites
I am very happy with the quality of their system.
First of all I want to thank my Account Manager Ana Reed Davis for helping me with all my problems: I am very pleased with fast and good replays. Also the way we resolved out problems in live chat as on Skype and the way she made my connection with the right person to helping me with resolving my issue.
I also want to thanks Rezza Abzadeh for helping me with my system to work properly and with all the needed setups
I am very pleased with Adam Rolston help me with all compliance problems to have save, good and clients friendly Dating Sites.
I recommend all to use TXT Nation because this is a very serious company, with good and fast support service to have your product as you wish and to have good quality services together with company like TXT Nation
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The delivery partner we had been looking for...

As part of the VideoCloud.com platform we have been trying out various SMS suppliers across the world looking for the right fit... We've suffered at the hands of suppliers that;
#1 Were working out of their bedroom despite the glossy website - #2 Couldn't route to the USA despite saying they were international - #3 Routed international traffic through India and South Africa - #4 Didn't have smooth exchanges with O2 in UK - #5 Perplexed us with ridiculous credit systems that made calculating costs virtually impossible - #6 Provided no real support and / or never answered the phone.... txtNation have so far proved to be a breath of fresh air, technically proficient and a pleasure to deal with. If you are considering a switch call Ana.. She is fabulous and knows her stuff. Regards, Nick
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Brilliant customer service

I'd like to personally thank Ana Reed Davies for her attention to detail and consistent support through out the entire merchant boarding process. She is always willing to give a helping hand and to explain things in detail.

Excellent job!
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Txtnation is one of the most essential companies in the mobile billing sphere

We have been working with Txtnation for over a year now and found their service professional, hard working & crucial to our build-up, growth & ongoing success.
with a dedicated team that vary from account management, payment solutions, and tech development we feel that the fees we spent are well spent.
we especially note our dedicated account manager Jean Pierre De Toit, who was a key factor in accessing all the relevant personal needed at any given time.

Thank you
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Excellent customer service

Thank Ana Reed Davies to speed up all the process and quick launch my service. Also, thank the team behind and support as well. My best choice!
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Best in class company company with solid and knowledgeable support from start to finish!

Txt Nation are well ahead of the others with their pro-active and knowledgeable style of account management. They really could talk a monkey through a mobile marketing campaign from start to finish in fact they can beat that: they helped me!
Ana Reed Davies has been and continues to be a great help with my SMS campaign needs across Russia and right behind her is an outstanding bunch that that keep you informed and on your toes ensuring you are compliant and doing the right thing for your market.

Future campaigns, and all things mobile - no brainer - TxtNation!
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Good Account Management, service orientated, issue solving. In conclusion: A trustful partner to where you can rely your business to!

Since our company came in touch with Ana Reed Davies, we have built up a constructive business relation. It has been a great time working with her. The implementation of the HLR look up and the expansion to multiple markets benefit our company very well. The focus on account management, customer service and the way txtNation provides advice about their business solutions is in one word incredible! Special thanks to Ana! This company is highly recommended!
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A very supportive partner

It's been a great time working with Ana Davies in txtNation. As in the past few year, our bizz with txtNation has been on and off due to the market commands, and we haven't been the VIP customer to txtNation. However, they value each customer as the same, and provider no less support to us. Special thanks to Ana, who has been really patient and supportive to us, which gives us confidence to work close with txtNation.
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Great partners to work with!

Great company, great people, great customer service. We've entered several new markets with SMS payments with txtNation, and everything works just fine. Every issue gets solved right away. Highly recommended!
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Quick and professional services

TxtNation has plenty of services for mobile payments and communication which will get you up and running in no time. You should be familiar with the options offered and by all means read the documentation. Support is great after you get used to it :)
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WOW!! Super efficient 3 words.... Simplicity, Speed, Trust!

Seriously don't normally bother with reviews however... I feel the need to this time Ana Davies has not long been my account manager.
I am seriously impressed with the level of support and service i am receiving from Ana the professionalism and efficient has really helped me to reach my deadlines.

My business experience is good but mobile payment options are very very new to me and i am a complete novice. The whole process has been soooooooo easy thanks to Ana and Txtnation so THANKYOU!!

And i look forward to future services and integrating my other businesses to supporting mobile payments.

Regards

Daniel Jenkins

Create My Case
www.createmycase.co.uk
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Understand the market, superb support service

What stands out for me is that txtNation really try and understand the markets they are in, which helps us to improve our offering in those markets. Their support team is always quick to respond and are able to resolve issues quickly and effectively.
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Excellent service provider

txtNation is a brilliant company to work with. The tech. team is fast and reliable. Customer service is always helpful and nice.
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Great customer service, outstanding company

I have been impressed since choosing to do business with txtNation. Customer service has been stellar. Despite the time difference in the US, I have always received replies via Skype or e-mail in a timely manner even during weekends or off hours.

Would recommend them to anyone.
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Professional sms company

Fantastic product. Easily to integrate with. Excellent customer support (friendly and always ready to help if we have some issues). I would recommend txtNation.
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Good company with a smart helpdesk!

txtNation services are excellent, and reliable. We are using txtNation SMS services since 2010 without any major issues! Technical support is very smart, and excellent!
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#1 in Customer Service

We were fed up with using some of the aggregators out there and so we entered into a working relationship with txtNation. It was the best decision I made to use txtNation.

They are very helpful when dealing with issues or setting up new connections.

They will continue to get my business going forward and I will not have any problem referring them to anyone.
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overall excellent

We have been with TxtNation since 2009 and very happy. They deliver consistently a high quality of service and support and you can still have a very personalised relationship with their account manager and tech specialist. Thumbs up guys!

txtNation Details

About this company

txtNation is an award-winning provider of mobile billing and SMS messaging services of which includes mobile campaign and management solutions.

Visit txtNation

Contact information

Call us on: +44 (0) 1752 484 333
We live here: txtNation, Billacombe Road
PL9 7HX PLYMOUTH
United Kingdom

Category

txtNation is ranked 1 out of 13 in the category

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