Tyre Shop Mobile.co.uk reviews

Tyre Shop Mobile.co.uk reviews

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6.3
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Quick and easy communication, great service and cheap

I needed some old tyres removed from specific rims. I emailed Tyre Shop Mobile for a quote; I got a response about 1 hour later with a quote.
The actual appointment was arranged the next day via email and a timeslot of 1 hour was given.
The engineer arrived prompt at the given hour; he removed the old tyres (I didn't even have to get them out of the garage for him) and he took the tyres with him to be scrapped, the rims were neatly put back in the garage.
The engineer was courteous, quick and did the job in 20 minutes.
I would recommend this company to everyone.
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Not exactly reliable

Waited in ALL day for my booked appointment, 4:30pm i get a phone call saying the machine is down, i was pretty unconvinced. Re-arranged for a couple of days later reluctantly and they turn up at 6:30pm. Seriously save yourself the money and time and get yourself to a local dealer to get one fitted.
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Unreliable and unexperienced

- They charged me 85 pounds extra for a key I had to purchase through them and in the end didn't give me the key!!
- They "forgot" to put a nut back on and still haven't returned it.
- They put the winter tyres on but not balance the tyres..
- Kept sending bills while already being paid.
When I tried to phone them they did not answer, and by email the only response was "sorry to hear about your bad luck".. my bad luck?? You mean bad service!!
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BEWARE THESE CROOKS

This company attempted to refunded my paypal account but money FAILED to clear their bank account. They will NOT reply to emails, will NOT answer the phone or will NOT reply to my left messages. In the hands of paypal/credit card company BEWARE THESE CROOKS!!!!
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Top stuff, pleasure to deal with, great service!

Tyreshop mobile have been out to me twice now. Once to my home address to check my tyres out when i had a screw in them and the other when they came to my work place when i had a slow puncture. After speaking to them on Facebook on the evening they were at my work place by 10:00 the next morning. They have given me a friendly, professional and reliable service with no fuss and no drama. The next time i rang Brendon was on behalf of my boss who had a slow puncture on her tyre. I rang at 08.30 and they were there within 2 hours.
What more can you ask for?

Jenny Boulton
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Fantastic Service, Second to None!

I have now used Tyre Shop Mobile on three occasions and each time they have been professional, communicated at all times to advise what time they would be arriving, carried out a fantastic job and they even did not charge me on one occasion!
I have booked the jobs required by phone and on the Internet and even got a phone call to say they could do the job earlier than what I had booked after booking on-line!
Brendan is a real star and both he and Tom are always really helpful! I would recommend Tyre Shop Mobile to anyone.
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I changed my location and they still turned up on time!

I ordered some new tyres for the front of my Audi - got a great price and next day availability (even Audi dealer couldn't offer that).

Arranged fitting at my home after work. No problem.

Then I worked late, forgot about the tyres being fitted and only remembered about 20 minutes before they were due. I called, told them of the issue and guess what. No problem - he came to my office instead. Great service.

Thanks.

Joe

P.S. I've just read some negative reviews on here - they don't sound great (nasty competitors maybe???) but my experience has been fantastic. I will use again...
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Great Service From Brendon - West Midlands

Having googled a tyre repair company and calling them, Brendon came straight back with a time to visit me on the same day at home. Early evening appointment was kept and the service was exceptional with a polite and professional delivery. Tyre saved and no additional expense - Price as quoted. Top job and would recommend to anyone looking to use this company.
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First class and prompt service

I've bought 2 quality tyre's fully fitted for a fair price.
Fitting was well organized and arranged around my work, I've got my car back within 30 minutes with 2 new tyre's on - cheap, fast, excellent quality all together. Fully recommend.
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brilliant service!

very good, advised what tyres would be best then came out on the same day to fit!
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Appalling customer service - AVOID!!!

I ordered a set of 4 Maxxis tyres, these guys were the only ones who had any 'in stock'. The next day they contacted me to confirm that they had dispatched a group of employees to a warehouse 'to find the tyres in amongst 20,000 others'. Needless to say they were not in stock. I was then told that these would be replaced by 4 x Continental Accelera tyres (no evidence of such a tyre on the net). What arrived were 4 x Landsail tyres, a cheap Chinese tyre that again no-one (on the net) seemed to have heard of. In the meantime I paid using PayPal (£435) and was told that the payment hadn't gone through (by PayPal and my bank) but it had. So I paid again using a debit card. That's £870 for 4 Chinese branded tyres. Here I am three weeks later having finally been refunded by PayPal (after 12 days) and I am still chasing a £200 refund promised by these guys. They have apparently sent three cheques to me in that time. At least they return my calls but I get the feeling they are waiting me out!! Annoyed doesn't even come close. Avoid!!!
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Sorted in the end.

I ordered four run flat Avons via the internet. I was contacted by phone almost immediately and a fitting date arranged, I was told that the Avons were out of stock and offered an alternative, which I accepted. On the morning of the appointment I was contacted to tell me that the tyres had not been delivered to the depot. No problem for me as I work from home and an alternative date was arranged. On the day of fitting I was again contacted and told that the tyres had still not been delivered but that I would be given an alternative which was £40 per tyre more exspensive than the ones I ordered at no extra cost. Later the fitter arrived and job completed. Why have I given 5*? As far as I'm concerned communication was excellent. OK there was delay but it didn't bother me, what's more important is that I was updated along the way and eventually I was more than satisfied with the end result. I would use again.
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One word...Rubbish

I ordered before 1pm expecting next day delivery...5 days later im asking for a refund, I called them several times, they dont return calls when they say they will, They claim they tried but couldnt get through Also that the delivery company have tried for 2-3 days to deliver...Someone was in all the time and no delivery notice left.

Very poor
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Add on the cost of the follow up calls to your tyres

Truly dreadful communication let down a friendly efficient fitting service and cost me who knows what in phone bills.(They turned up on the wrong day!)
My advice is the fitter to go it alone, the lads in the office do you no favours whatsoever.
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Poor customer service let you down,

Called in the morning to confirm fitting time. This was not kept to. Had to make another 3 calls, each time was promised a call back which did not happen. Finally chased a 4th time and the fitter turned up - 4 hours late.

The customer services side was frustrating and a waste of my time. The actual fitting was seamless and over in 10 minutes. This only adds to the disappointment that appointments are not adhered to.

Perhaps a rare example compared to other reviews but felt let down all the same.
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Excellent service

Can only say I'm pleased with service, they called on day to say they hadn't got the tyres, I said I was away for weekend and they came next day with my tyres and fitted them at my holiday location, based on this I would certainly use them again
Mike
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Worst Tyre Company Ever, Avoid

Ordered Two premium tyres for delivery and paid on their website. Got an email later to say tyres out of stock. They offered some Chinese tyres for the same price and claimed in there own words " these are slightly better !". I cancelled order. Despite emails and a phone call they won't return the money. They don't have the stock they advertise Stay well clear.
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Very poor

Ordered tyre fitting service; got an e-mail an hour or so later to tell me that they had cancelled my order as they had no vans in my area (no mention of this geographical limitation on website). Money had already been taken off my credit card by this point; despite claims that a refund had been processed, 8 days later, I am still waiting for this refund.
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Great service from Paul W

The fitter arrived and was very pleasant and respectful to my car!

I only required 1 tyre, but he didn't make me feel that I was any less of a customer, even though it weas a small order, which made me feel a lot better!

He even washed down all four wheels to make them all look shiny and new again!

Brilliant service!

Thanks Paul
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Quick and efficient tyre fitting

Decided to use Tyreshopmobile again when switching tyres back from winters (see review from 23/10/11). Booked online on the Monday for the following Saturday. Not received a phone call to say if coming or not but on the Saturday I had booked at 8.40 a.m. the tyre fitter arrives! Job done in less than half an hour (same tyre fitter as before).

Will use company again to change tyres when needed.

Harvey

Tyre Shop Mobile.co.uk Details

About this company

The company was formed in 2007, offering a mobile tyre fitting service to the people and businesses of the Midlands.

Saving them both time and money, why would you want to drive around to find the best price and then wait hours in a garage waiting to get your tyres fitted, when you could be carrying on with your day as we come to you. We have gone from strength to strength and we put that down to our customers who recommend us to their friends and family, word of mouth is the best advertisement and has also helped our company grow - getting bigger by being better.

Our employee's have vast experience & knowledge, are fully trained and highly motivated. This knowledge is happily passed to the customer to provide you with the best possible service.

ALL OUR PRICES ARE FULLY INCLUSIVE, THE PRICE YOU SEE ON SCREEN IS WHAT YOU PAY. NO HIDDEN EXTRAS.

Visit Tyre Shop Mobile.co.uk

Contact information

Call us on: 0800 622 60 84
We live here: Unit 7 Ariane, Lichfield Road Ind Estate
B79 7XF Tamworth
United Kingdom

Category

Tyre Shop Mobile.co.uk is ranked 28 out of 28 in the category

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