U Heat have given me a fantastic service with a lot of technical information earlier on and then really good service with the supply of goods and very prompt service when I needed extra components, I would thouroughly recommend the company to all.
G T Blewett
I found what I was looking for on the web site and placed my order with out any problems and received the goods on time.
Fast efficient service,staff helpful and experts on the products they sell.
Was really easy to search website, found what we wanted quickly - never used site before so you always wonder if it going to be okay. Good information emailed quickly and product delivered very quickly.
from start to finish the process was simple and efficient and when i forgot to order a part i needed they let me know and sorted it out and dispatched it with the original order. I expected them to come separately so didn't check the parcel properly and phoned to ask where the 2nd order was. They were straight back on the phone and told me exactly were it was. Felt a bit stupid but was my own fault.
The product I ordered was delivered in three days. I then had to order the same item again which only took two days to arrive. The only bad point was that I did not receive a confirmation e-mail for either order, but other wise very good service.
This is the first time I have worked with any underfloor product and my experience has been very enjoyable, the product was good quality and instruction to install was very clear and simple to follow. I have yet to connect up to the existing heating system and commission but see no problems. The advise received from Uniheat was excellent and delivery was as promised.
I contacted U-Heat to check technical details for my wet underfloor heating project and Keith Woodgate explained very clearly exactly what I needed and promised to confirm in writing which I received within minutes of the call. The goods were despatched on time and appear very good quality, well packed and with full instructions. Prices seem competitive for the quality. I started looking for Uponor (which U-Heat also supply and most merchants agree is the top-end premium brand) but was convinced I had found an equivalent quality range at better value in the Adept range form U-Heat. I would definitely recommend you to try U-Heat for your next UFH project.
Right from first contact with the company they couldn't have been more helpful Stephen who dealt with my enquirery was friendly knowledgable and very efficient The entire transaction was seamless and I'm sure the company will be very successful
Managed to take payment and order even though the item was out of stock. Was impressed when the problem was sorted out to my satisfaction quickly the next day.
I found the company and all the staff whom I had dealings with extremely helpful, polite and knowledgeable. From the initial purchase online to a telephone call confirming I understood the parts ordering and the changes the manufactures had made, to the delivery, very efficient!
I wish all our suppliers where as good.
Tremendous, will certainly recommend these guys.
Good work chaps.
I have bought two UFH systems from this company now and would recommend them to anyone, largely due to the friendly and efficient communication and customer service that I experienced.
I am an 'enthusiastic' DIYer and as part of building an extension on my house, I wanted to include underfloor heating both in the new part within the new solid floor and in the the existing building which had a joists with an uninsulated and ventilated void underneath. To add to the complexity and disruption the first floor hall was also completed and all of the above was attempted at different stages and time scales due to the fact that I am working on the house in my own time and working full time.
I have to say that I found Uheat through the internet and I was not disappointed. My contact spoke to me in an informed, non technical and helpful manner and his guidance extended to the most suitable products rather then the most expensive which was very reassuring. The products arrived in perfect condition and on the day they said they would.
The only way this company could improve their service would be to come and help me do the job - I guess if I had asked they might have sent someone?
Very happy to recommend this. I fitted it myself in less than an hour. The sales team gave good advice and support. The cost was mid-range. It seems to work OK but we'll have to wait until the winter to be sure.
Being very unfamiliar with underfloor heating, the advice and guidance provided was very reassuring. Once a decision had been made on the most suitable product, an email confirmed my order and it was delivered the next day, it was a good quality product and worked as expected. I would highly recommend UHeat. Thank you
We were recommended uHeat by a very satisfied customer through our shred builder.
Easy to order, good advice from the sales team really helped and gave further confidence.
Seemed easy to install - though got the experts to do it. Just waiting for a real cold spell now to give it a real test!
Very , very helpful
I bought two electric heating mats from UHeat and their customer services were excellent. They are very flexible and take their customer satisfaction very seriously and are able to answer every question you throw at them.
The delivery was made the very next day and when my tiler caused damage to one of the mats, they helped me source a specialist repairer in no time. Highly recommended!
i would reccomend u to people very quick wit delivery if item is wronge it is dealt wit very quickly & efficiently would most deffiantly use u again
I found this company on line and phoned them up, and found them to be very helpful, and they gave recommendations which was also helpful, so in my experience I would recommend them, as they don't always push for the dearest products in there range.
everything went well, just one problem, I couldnt open up the CD which has the video that comes with the mat and explains it all. I tried it on 3 computers.
Initially upon placing the order the item was delivered very quickly however it proved to be faulty, the returns procedure was very slick from their end but after 4 weeks there has still been no replacement item.
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