They don't care
Used this company 3 times, first was fine, second they sent me 2 bottles of duff liquid, took a week to reply to my email, then never bothered after that. Thought I would give them another chance but the third time ordered goods on a Wednesday needing them for the following Monday as was going on holiday thinking they would be here on time easy, no, by the Friday I emailed them to check if they had been despatched but never got a reply. They finally arrived a week later and still no apology or email. Tried just about all the ecig shops out there and most are first rate but will not use these again. Rubbish...