I tried placing a new order for an 0845 number 3 years on aftre closing down my old business.
Today i recieved an email stating i owed them £40 form 3 years ago which was an admin fee for an 0845 number that was closed down.
I advised them that i was unaware of this and that my old 0845 number was closed down as my request.
They asked me if i could allow them to take £40 off my new debit card that i submitted i declined payment as i was unaware and hadn't recieved any paper work from 3 years ago.
They emailed back stating that if i do not make payment it will go to a collection agency as they can chase debt for 6 years.
All i say is AVOID AVOID AVOID
Bad customer service from a company that i always reccomended in the past.
UK2Numbers are one of the worst companies I have ever had to deal with in my 30 years of business. After paying them charges each year they refused to allow me to change the business name on my account unless I paid them £60. When I refused they suspended my account and 0845 numbers with a few days notice directly causing me to loose business. When I then under duress agreed to pay the charge they still refused to reinstate my numbers as I had dared to challenge them. They ignored all subsequent correspondence. This was the main no for my business and is on all my stationary. The 0845 numbers can only be transferred to BT and only if the number is in service which UK2numbers had deliberately put out of service. Neither Nexus Telecom who supplies the number to UK2numbers or OFTEL could assist.
I therefore took legal action against them as a result of their wholly unreasonable actions which I won but couldn't enforce as they only give out an invalid service address as their registered address. They do not reveal their true physical address (the court has now ordered them to disclose this to me). They have also managed, at great expense, to overturn the court judgement on a technicality and the matter will be retried. If you use them for your business then BEWARE of this company and migrate your numbers to another provider ASAP before you regret it like I did.
PS For a company that is in the business of providing phone numbers it is very strange that is doesn't provide one for itself.
I will say two things that I know to be true about UK2Numbers. The registered head office is PO box at the Royal Mail and for a company that sells telephone numbers they don't have one of their own.
I wish I had looked realized this before I did any business with them. From my perspective it has been one of the worst decisions I have ever made.
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