I cannot fault this company.
I buy compatible inkjet cartridges from them. Their cartridges are 14-15 ml, much more ink than most compatibles, and more ink than the Epson originals.
Their delivery is super speedy - usually the next day.
I bought a pack of white faced DVDs which on arrival turned out to be white, but not printable. After a lot of time wasted negociating with (LOL) Customer Service they gave me a return order offering refund or replacement (for printable ones). And no, they would not pay the return postage!!!
They did not send a replacement - they just did a (Paypal) partial refund - carefully not paying back my original p&p charge!!!
So I got stuffed for postal charges both ways. I wonder how guilkty the customer service people feel when they draw their wages!! I couldn't rest easy in my bed if I worked like that.
This is the crappiest firm I have had the misfortune to deal with in many a long year and I only wish I had checked out review sites before ever dealing with them. They can rest assured that I will be spreading the word - big time.
(I note that they don't have a presence on Facebook - good job I should think - but I can post on my own profile of course.)
Ginen all the terrible reviews I have read - why doesn't the firm review their own servces and amend accordingly. From what I have read, they don't deserve to remain in business and carrying like this will probably mean that they won't in the future!!
This company take your money, then you are chasing them for weeks for the goods to be delivered. Normally you have to threaten legal action then to get a refund or the goods or do chargebacks through your card issuer.
They are good though at making new and interested excused why things go wrong.
As a note im not speaking with respect to a single order, we were a regular customer then every order there has been serious problems for a year now.
Youve been warned, pay a little extra so that you know the goods will turn up. Case of a good company gone bad since they were taken over.
Carsten Vejborg found this review useful
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