UK Flooring Direct Ltd reviews

UK Flooring Direct Ltd reviews

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Review by confirmed purchaser

don't deliver to your door ..kerbside !

I stay in a flat , the road is about 40feet from flat entrance and I stay on 5th floor (lift available ) .Driver phoned to say he was downstairs and he does not deliver to my door , the pallets of flooring were left at bottom of flat entrance ..really heavy , I was left to try and get the flooring to my flat by myself..nearly killed me . I should have read small print about delivery , would not order again although the flooring was great .
UK Flooring Direct Ltd

Reply from UK Flooring Direct Ltd

Hi Rose, I’m sorry you had trouble moving your flooring inside. While we encourage our delivery drivers to offer help if they can, time pressures and policies mean this is often not an option. Our delivery page does state that deliveries will only go as far as the kerbside, though we are looking into adding a white glove service to our delivery options. I’ll look into making this point more prominent on our site to avoid any confusion in the future.
Thank you for your feedback.
Regards,
UK Flooring Direct Ltd.
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Review by confirmed purchaser

Excellent quality flooring won't buy from anywhere else good price

High quality flooring excellent price looks very stylish won't buy from anywhere else also the one month return policy is good as I changed my mind about the choice I made first and they happily exchanged the flooring and credited the remainder of my money,buy from here you won't be disappointed
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Review by confirmed purchaser

This company and it's products are the best you can buy for service, quality and price

I searched the web and the stores for weeks and weeks and kept coming back to UK Flooring Direct, it is always difficult when shopping on the web especially when it's such an important purchase you have to get it right and my purchase could not have been better I was shocked how true to the photos my flooring was and the quality far superior than I expected because the price was so competitive and when I miscalculated my beading and only needed one piece it was delivered by courier at no cost so I ordered more for my niece as she loved my flooring and compared to other flooring in here home UKFD beats it hands down, please buy from this company I can assure you their products customer service and prices cannot be beaten trust them give them a go.
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Review by confirmed purchaser

Great Product

Would recommend for price and quality
UK Flooring Direct Ltd

Reply from UK Flooring Direct Ltd

We appreciate your feedback!

Regards
UK Flooring Direct Ltd
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Absolutely pointless.

Ordered samples and they didnt turn up in a fortnight, what is the point of offering the service? Went elsewhere as the other company actually returned my calls...
UK Flooring Direct Ltd

Reply from UK Flooring Direct Ltd

Hi Johnny, I appreciate you taking the time to leave feedback. I’m sorry your samples never arrived, would you mind giving me a call and telling me what samples you ordered and when? I would like to track down what went wrong to make sure mistakes like this don’t happen again.
You can contact me directly 02476 019012. Thanks.
Reece Compton, Customer Service Advisor.
UK Flooring Direct.
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The flooring is beautiful, but customer care awful!

Samples arrived quickly and quote was reasonable. I decided to buy flooring and gave instructions to contact my contractor about delivery. I confirmed that flooring is to my new home, hence they should ignore billing address and deliver as instructed by the contractor. I also said that I was going on holiday, so my contractor is the only point of contact.
He tried to contact them, but the person responsible was on holiday. No call diversion, simply - leave a message. I guess that message was not read by any other employees as no reply.
Then, they tried to deliver to my old address and driver called me. I confirmed that flooring should be delivered to different address (same town though), but he said that he needs to call head office. And what did head office do? Sent me an email!!!!
When I managed to get to my mailbox (hours later), the driver was gone. So was my floor. 2 contractors sitting at my home doing nothing (but yes, I had to pay them).
Then, delivery arranged 2 days later. To the new address. But, well, no show. So I called them (from different continent) and after putting me through, dropping my call, putting me through again) they say, that driver was there, but could not find the address. And Mr Customer Service advisor checked on Google map and as the street was not there, asked driver to ignore it.
Another 2 guys sitting at my home and me paying them for doing nothing.
So I arranged for the delivery next day and, yet again, I repeat 'this is new estate, any problems please call me'. I also said, listen, my plane lands at 7am, I will not be there before 10. Please make sure that delivery does not happen before.
On the following day, the courier calls me at 7 am and says 'I found it, I am here, please open the door'. The only door I could opened at that time was to North Terminal at Gatwick.

Well, yes I finally managed to get my flooring after paying two workers for 2 days of sitting on bare concrete floor and doing nothing. Almost the cost of the flooring.

Think before you buy from them.
UK Flooring Direct Ltd

Reply from UK Flooring Direct Ltd

I’m glad you are happy with the flooring itself and I apologise for the poor service you received. At UK Flooring Direct we have procedures that are supposed to prevent this kind of lapse in quality from happening. Obviously, on this occasion, we were unsuccessful.

We will of course be reviewing our procedures to ensure that the same mistakes will not happen in the future. Our Customer Service Team and Courier Service have been told that this poor service is not acceptable and will not be tolerated.

Thank you for taking the time to leave this review. Customer feedback is the best way we can monitor our performance and continually improve on our products and services. If you would like more information, either specific to your order or more generally about our customer service policy, you can contact me directly at 02476 019012.

Reece Compton
Customer Service Advisor
DDI: 02476 019012
Main : 0844 327 0000
www.ukflooringdirect.co.uk
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awful

didnt bother to send our samples despite calling them. Very disappointed.

UK Flooring Direct Ltd Details

About this company

Amazing volumes deals - Save Upto 60% - Free Samples - Laminate Flooring £3.84m2 - Engineered Flooring £12.60m2 - Solid Hardwood Flooring £17.55m2 - Vinyl Flooring £7.99m2 - Carpets £7.99m2 - UK Leading supplier.

Visit UK Flooring Direct Ltd

Contact information

Call us on: 0844 327 4444
We live here: Zone 1a Bayton Road Ind Est
CV7 9EL Coventry
United Kingdom

Category

UK Flooring Direct Ltd is ranked 115 out of 119 in the category

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