Found the overall purchase a bit confusing but in the end very pleased with the furniture. Placed the order last Sunday and paid immediately by paypal. Got my confirmation via paypal that the transaction had gone through. Didn't get any email form the supplier to confirm the order so decided to check my 'pending order' section with the supplier but was alarmed to see that it said no orders pending so I phoned them on the Monday. The girl found my order when I gave my name and address details and said the website can be behind 24 hours and I should receive my order later in the week but was asked to phone again on Wednesday to get an update. When Wednesday came I checked again with my 'pending orders' but it still said no orders pending so I phoned again. Was told my order was awaiting payment. I insisted payment had gone to them via paypal on the previous Sunday. I was then told by the supplier that he would track my order and it may take between 3-5 days before delivery. The next day, Thursday morning at 9am, I was shocked but relieved to receive my delivery. Now it is built up and looks absolutely fabulous. Having family and friends around this weekend and cannot wait for their reactions. After an iffy start, everything ok in the end.
Received faulty item, contacted company ASAP to solve. Was asked to email photos of damaged parts, which I did. Then absolutely no contact from the company in any way shape of form for weeks. I am still in the process of trying to contact someone to deal with the issue.
I was looking for a turbo trainer to cycle indoors. This site came up on a google search and the price was very competitive compared to other online sites. I ordered what I needed and it arrived in 2 days. It was well packaged & the delivery company kept me very well informed of the progress of the package.
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