I ordered a nature sound clock from this company through eBay. A faulty clock arrived, So I went straight back to my local post office and returned it at a cost of over five pounds to myself.
I have emailed them twice and left two messages on their answerphone to no avail.
I have also tried viewing their website again via google, but get nothing other than an error message.
I feel that I have been completely duped out of my money, do not buy from them
Ordered a gazebo at the start of April (2nd) through Mighty Deals to be used for my son's 2nd birthday on 21st April (maximum 10 working days for delivery unless notified to the contrary). Contacted them by e-mail twice on 19th April (11th working day) and made numerous phone calls, all went unanswered, as did the phone calls on the 20th and 21st. Finally after an e-mail on the 25th I received a reply to say it was on a delivery on that very day. No apology. Seem happy to take the money without worrying about keeping commitments. However, good product, not that I have a need for it now.
Disappointed on unpacking the halogen heater to find no mounting screws.It could be dangerous if used without.Thinking the problem could easily be solved I have phoned both contact nos. only to be told no-one is available and voicemail is full! What is going on?
Hurray,they were on the ball after all.My review was read ,I was contacted,and hopefully the 'srews' are en route to me.Problem solved!
THERE WAS A PROBLEM WITH THE ITEM. WHEN IT ARRIVED,IT HAD SEVERAL SCRATCHES AND MARKS ON IT,THAT I WASN'T HAPPY WITH,AS IT WAS NEW. IT WAS SORTED OUT ON A SINGLE PHONE CALL,MY CREDIT CARD WAS REFUNDED WITH THE POSTAGE,AND SO IT WAS DELIVERED FREE OF CHARGE TO MY HOME. i WAS HAPPY TO ACCEPT THE FEW SCRATCHES ON THE HALOGEN HEATER, BECAUSE I HAD SAVED £9.00 ON THE POSTAGE. THE PERSON I SPOKE TO WAS SO HELPFUL AND I JUST COULDN'T BELIEVE HOW QUICKLY THE ISSUE WAS SORTED BETWEEN US. I WOULD DEFINATELY PURCHASE FROM YOU AGAIN,KNOWING I WOULD GET THE BEST POSSIBLE CARE TO ENSURE I WAS A VERY HAPPY CUSTOMER.
Solar lights arrived within good time and are absolutely stunning! My garden looks lovely! And the customer service I received was outstanding!
I look forward to my next purchase with this company
I purchased a garden gazebo among other products from this company. I was extremely happy with both the quality and the value of the products, which arrived in good time. The service was excellent- would recommend.
Excellent service but although delivery was quick, I don't appreciate ordered items being placed around back of home, placed in recycling bins. Maybe they could be left with a neighbour instead otherwise good service and speedy. Will order again from you.
I got a voucher from Living Social to get the Kingfihser Halogen heater for £11. I ordered it and paid postage. I wasn't in when it was delivered, so it was place in my bin. However, when first looked at it, the box was clearerly patched from a previous sale - i.e it had been opened either by a previous coustomer, returned and resold, or by a worker. The box was badly damaged. When I opened to check the items within, it was clear this item had been reutrned and resolded onto me. It was badly scratched down one side (from a drop), other scratches, a plastic piece had broken off and it was so worn that the logo had started to rub off. Firstly, I can't beleive the shop accepted it back. It had clearly been used for a while. Secondly, to sell it on is unconscionable, especially when it is to a postal sale that is unlikely to come back because the total postal cost is as much as the item. I was so annyed I couldn't even be bothered to waste my time/money on a complaint call. Do not buy from this store, especially online. You don't no what your getting til it is on your doorstep and by then unless it is a high value item it is too late. And the staff/store clearly doesn't have a moral compass. This is a very small scale version of the problem with the mindset in our society- the banks, insurance, tabloids, MP's - any thing goes as long as it it to my benefit, not the person at the other end or the greater good.
I had been recommended this company via a friend as I needed a gazebo for an outdoor birthday party, (which in january can prove quite difficult to find), and they had purchased one from this company in the summer and were extremely pleased with it.
On looking I found the gazebos to be an exceptionally good price, I also found a few other products that made my party complete, such as, the patio heater and solar lights. I contacted the company regarding the products for a bit more information about them and regarding timings for delivery as I needed to have them by a certain date and was cutting it a bit fine - they were very accommodating and extremely pleasant and helpful.
I would recommend this company to anyone and will certainly be using them again in the future. Very happy with my purchases and the level of customer service received - so thank you very much UK Home and Garden Store for making my party run so smoothly.
UK Home & Garden Store found this review useful
I ordered from UK Home and Garden Store Ltd and was delighted with the product. The communication from point of order was very good and helped me track the delivery every step. Delivery was even quicker than promised. A very good company who i would order from again with confidence.
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