UK Oak Doors reviews

UK Oak Doors reviews

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Outstanding value and service

When I ordered my doors I was unsure about the quality as they were a great price, when I rang up the staff were exceptional and informative and told me how I need to treat the doors first. When the doors arrived they were better than I had hoped. I wouldn't hesitate to use them again and tell all my friends where i bought them from.
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good quality oak doors

great doors for good price, they look absolutely beautiful in my house
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Great Doors, Excellent service and an outstanding commitment to quality

Having viewed the doors on line I decided to visit the showroom. The customer service was excellent, all my questions were answered promptly and in a professional manner. The staff are very knowledgeable and are clearly very proud of the products they sell.
The Showroom was very well presented giving me the opportunity to peruse and thoroughly inspect the quality of the doors. After I had made my decision the transaction was quick and easy and by the time I had paid for the goods they we ready to be loaded into my vehicle.
Excellent service, and thank you to the warehouse gents for aiding me to load the goods into my vehicle.
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First class service and products

Very impressed with the service I recieved. The staff were more than happy to offer advice and guidance and the doors I have recevied are wonderful. You can really tell the difference between solid oak and cheap substitutes that are out there. Thank you.
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Superb quality and service. The doors are simply beautiful!

I ordered 5 contemporary oak doors on the Monday, they arrived First thing Thursday morning. The quality is superb, they look amazing and the help from Kishen on the phone was second to none. I simply can't fault UK Oak Doors. Thank you!!!!
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Review by confirmed purchaser

Fantastic quality and I am so grateful to Emma who was very helpful.

I searched for a long time to find the right solid oak doors. I am very pleased with the 7 doors that I purchased. They are for life and I would not have to worry about replacing them in the future!
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Review by confirmed purchaser

Brilliant, Brilliant, Brilliant Doors

Bought 2 oak doors (Solid oak) 1 stable door and 1 front door...NO ONE in Britain could compete with the quality or the price...and believe me I researched and searched the whole country with as many door manufactures / companies as I possibly could, you were un-beatable. Thank you UK Oak Doors for an excellent price, quality and good customer service.
R. Gower.
UK Oak Doors

Reply from UK Oak Doors

Dear Richard,

Thank you for taking the time to leave us a wonderful review. We are delighted to hear that after all of you time and effort researching the products you decided to go with us, and even better you appreciate and love our doors as much as we do.

Its lovely to hear that you enjoyed our all round service and if there is anything we can help you with in the future please do not hesitate to get in contact.

Kind regards,

Kishen.
UK Oak Doors.
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Review by confirmed purchaser

Fantastic product and great service

Ordered 21 oak doors, all arrived on time and in perfect condition look great and all for a very good price
Cheers guys
Will be using you again on the next two builds

Stuart
UK Oak Doors

Reply from UK Oak Doors

Dear Stuart,

Thank you for taking the time to leave us a wonderful review.

We are really happy and proud to hear that you are so happy with our products and overall service from start to finish.

Please do not hesitate to contact us regarding your future projects and we will do our best to help with quotes and information not to mention doing our absolute best for you on price.

We look forward to hearing from you soon.

Kind regards,

Kishen
UK Oak Doors.
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Great customer service, attention to detail, knowledgeable and courteous staff.

From the initial enquiry to the final delivery I was treated with respect and excellent attention. The prices given were negotiated well and I thought the salesperson did all she could to get me the best price. The actual quality of the product - oak doors - was superb andn they look very classy now they are in situ. Payment was easy and delivery was done to suit.
I would, however, ensure that the delivered goods are inspected are immediately (as you are advised to do) - I couldn't due to their weight and later found one of the corners slightly damaged (which, had I found sooner, could have been replaced without a problem).
Nevertheless, I would have no hesitation in recommending both this company and their product to anyone.
Thank you for consistently excellent customer service - a rarity these days sometimes !
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Could not have been more pleased!

I recently purchased Solid Oak Doors from UK OAK DOORS. I could not have been more pleased with this product: outstanding quality and the finish to the doors takes your breath away. I will certainly be recommending them to family and friends. I could not give enough praise to the doors as they are truly outstanding and incredible value for money. A job well done, from emailing the order to receiving, and the installation.
UK Oak Doors

Reply from UK Oak Doors

Dear Michael,

Thank you for taking the time to leave us a wonderful review.

We are really happy and proud to hear that you are so happy with our doors, its nice to hear they have left such an impression on you and that you received a high level or service from start to finish.

If there is anything we can help you with in the future please do not hesitate to contact us.

Kind regards,

Kishen
UK Oak Doors.
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Awesome service would highly recommend

I needed skirting ASAP to finish a high class job never before have I in 25 yrs of the building trade come across a business do helpful !! Simply brilliant
UK Oak Doors

Reply from UK Oak Doors

Dear David,
Thank you very much for your comment, it is so nice to hear that our efforts help our customers. We will keep improving to make sure our customers satisfaction stays on high level at all times.
Regards
Beata
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Review by confirmed purchaser

NO STARS AWARDED

Oakdoors then informed me that there would be a delay of six to eight weeks in delivery but my bank statement showed that the total price of £210.00 had been taken from my debit card at the time of ordering, not as has been my usual experience online, at the point of dispatch.

Three emails of complaint have been totally ignored by the company and to this day there is no sign of delivery of the paid-for goods. OAKDOORS? Never again!
UK Oak Doors

Reply from UK Oak Doors

Dear Mr Ray,
Thank you for taking time to leave us a review.
I am sorry you feel disappointed with our service.
The process we follow when an item is ordered on the web and it out of stock, is to contact the customer to inform them and ask if they would like to wait or cancel. You ordered on 9th June we called you and left a message on 10th June informing you that the door would be out of stock until the end of June giving you the opportunity to cancel. As we did not hear anything we left another message on 18th June, again we received no reply. The only email we have received from yourself was on 23rd June. I have since spoken to you on the phone and explained our procedure and offered a refund if you cannot wait for the door, you have chosen to wait.
We feel as though we have provided every opportunity to resolve this matter,
Please do not hesitate to contact us should you require anymore information.
Kind Regards Julie
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Review by confirmed purchaser

Quality product from a quality company.

We purchased some solid oak, doors , door liners, architrave and skirting. We had a slight problem with delivery however it was dealt with professionally and curtiously thank you to Emma and Julie. The wood is fantastic quality ( and very heavy) and we have treated it with Danish oil. Looks amazing. I will be recommending to all and will be buying a lot more from them.
UK Oak Doors

Reply from UK Oak Doors

Dear Mr Lawrence,

Thank you for leaving us a great review.

Firstly we are glad to hear you appreciate all of our products as well as the doors. We aim to provide everything you would need to complete the look of the door openings in your home and only provide products using the best quality materials.

Sorry for any delays in your delivery, if we are notified we always look to do our best in getting a quick resolution for our customers and glad this was your experience with us.

We look forward to hearing for you soon regarding the rest of the items for you home.

Kind regards,

Kishen
UK Oak doors.
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Review by confirmed purchaser

4/5 star rating

The doors and furniture are just great, very well made, extremely solid and well worth the money. Would have given 5 stars but for the fact there was no confirmation of my payment and delivery and efforts to contact via telephone and emails was very poor. Once communication was eventually made it did run smoothly with delivery etc.
UK Oak Doors

Reply from UK Oak Doors

Dear Mr Boardman,

Thank you for taking the time to leave us a review.

Firstly i would like to apologise in any delays in getting information across to you regarding your confirmation and delivery. We pride ourselves in our customer service and communication and i will ensure that this feedback will be taken on board.

It is however nice to hear that once we did speak to you everything went smooth and we ensured your delivery went to plan.

We are really happy to hear you like our doors and if there is anything we can help with in the future we will strive to do our best for you.

Kind regards,

Kishen
UK Oak Doors.
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Review by confirmed purchaser

Excellent doors, well made, heavy and all are a works of art

The whole experience from order to delivery was excellent. Good communication maintained regarding the completion and delivery of the 6 doors. The delivery driver was first class helping with taking the doors to the home and checking that none were damaged. The doors themselves and beautiful and show real craftsmanship, will be ordering a front and rear door when these 6 are hung. No hesitation in recommending UK Oak Doors.
UK Oak Doors

Reply from UK Oak Doors

Dear Mr Pullan,

Thank you for taking the time to leave us a lovely review.

Its great to hear from a customer complementing us on our service from start to finish. We always aim to go the extra mile for our customer from fist class service when placing you order to when your items are delivered.

We are really happy to hear that you love your doors and please give us a call if you need any assistance when placing an order for your front and back doors.

Thank you once again for your recommendation and we hope to hear from you soon.

Kind regards,

Kishen
UK Oak Doors.
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Review by confirmed purchaser

not what i expected

as a joiner of 40 years I suppose I should know you get what you pay for
it is misleading to say solid oak doors they are solid made up of loads of wood the styles of a solid oak door is one plank manufactured solid oak doors is the way out of
this; tin of stain damaged but I could not be bothered to ring up as when I rang up about doors not being solid oak the manufactured doors was given to me I don't expect this review to be seen by others disappointed with my purchase but what can you do
thanks keith houghton
UK Oak Doors

Reply from UK Oak Doors

Hello Keith,
Thank you for taking time out to post a review.
I'm sorry you are not happy with your doors, as discussed we in no way try to mislead our customers, we have many happy customers who come back time and time again to buy more doors because of the quality and value. Please see the following statement as per our website explaining how and why our doors are constructed in this way.
'The door is constructed of separate boards of solid oak. We choose to use three boards for the best mix of strength and resistance to warping. We have tried two and four boards but for the majority of doors the best mix for long term stability and warp resistance is three. This maximises the long term life of the door whilst ensuring what you see is what you get – 100% solid oak using mortice and tenon joints with no composite or honeycomb core and no veneer.'
We do have a 7 day return policy whereby if the doors are returned in good condition we will happily refund. I have sent you a new tin of Treatex although we were not made aware that the original tin was damaged. I hope you will reconsider your review in light of this information.
If you would like to discuss please do not hesitate to call me,
Kind Regards Julie
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Review by confirmed purchaser

Good customer care

The goods were delayed due to problems with the supplier; I understood this and whilst it was inconvenient, it was not tragic and I was contacted regularly with updates. When the goods arrived (12 metres oak skirting) about1.5 metres was sub-standard. However when the company was alerted to this they offered their apologies along with a prompt and unequivocal refund for 3m of skirting.
The aftersales service is extremely good and they appear to be a company that values their reputation along with their customers' satisfaction.
UK Oak Doors

Reply from UK Oak Doors

Dear Customer,

Thank you for taking the time to leave us a review.

Firstly we are sorry that you received items with damage, thank you for allowing us the time to look into this for you and come to agreement for a refund on the damaged items.

As a company we pride ourselves in our service and try to be proactive in relaying information regarding delays or any problems to our customers.

We are really happy to hear that you are pleased with our service overall and if there is anything we can help you with in the future please do not hesitate to get in touch.

Kind regards,

Kishen
UK Oak Doors.
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Review by confirmed purchaser

Truly fantastic solid oak doors!

My joiner said in 15 years of working he had never seen such good quality solid oak doors. In fact the wood was so solid he had a couple of cordless drills on constant recharge as they were draining in only a few minutes.
The doors hung look fabulous and Im so please I opted for the more expensive solid doors.
Only a slight problem with the beehive handles. The screws supplied to fix the collars to the doors werent adequate due to the wood being so hard so the joiner had to order better ones from the hardware shop. Also for some reason two of the doors only open when you turn the handles the wrong way! Joiner demonstrated didnt matter which side he fitted handles result was same but I can live with that.
UK Oak Doors

Reply from UK Oak Doors

Dear Ian,

Thank you for taking the time to leave such a wonderful review.

Firstly its always nice to hear someone from the trade appreciating quality of our doors, but more importantly it's amazing to hear that you are delighted with the our products. We are also glad you are happy that you opted to go for the solid oak option too.

I am sorry to hear about the problems with your door handles, it is not something we have come across before, if you would like to send them back to us for inspection we can have a look into this for you.

If there is anything else we can help you with in the future please do not hesitate to contact us.

Kind regards,

Kishen
UK Oak Doors.
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Review by confirmed purchaser

Great product, but take care with delivery

The doors are great, exactly what we have been looking for. The first order went perfectly, but the second didn't. One of the un-oiled doors had a defect in one panel (workshop, not transit) but was only obvious on removing the wrapping which of course as instructed we didn't do until ready to oil, which was a few days later. By then, though, arranging to get the door returned and replaced proved to be such a hassle, with not desperately helpful service on the phone, that it wasn't actually worth sending back and hoping we would get a replacement and the transport costs reimbursed. So we're left with a duff door and over £200 out of pocket - not great, guys! The replacement one and delivery arrangements were perfect though, hence just about 3 stars, but it could have been so much better.
UK Oak Doors

Reply from UK Oak Doors

Dear Michael,

Thank you very much for taking the time to leave us a review, we appreciate all feedback from our customers.

When our orders are delivered we recommend you examine the doors within 24 hours to check for any damage, (this is stated on the box when you received your order) then notify us within this time if there is a issue. After this time has elapsed you have 7 working days if you not happy with the product to return it to ourselves for inspection. Upon inspection if found to be a manufacturing issue then we can of course provide you with a refund for the product or a replacement door.

From looking at our records your order was placed on the 22nd April and was delivered 4 days later. You only notified us a further 6 days after delivery that there was damage. While we do our best to help out we feel it is unreasonable for us to provide cover against damage for such a period after delivery. If we had been notified sooner then we could almost certainly had a different conclusion.

We have recently changed our delivery company to improve our service and are pleased you are happy with the new service.

Please give us a call on: 01455 565565 if you would like to discuss this further.

Kind regards

Vicky.
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Review by confirmed purchaser

Fantastic products

It was a shame the experience of purchasing these doors was marred by misleading information on delivery lead in times, which appeared to be deliberate, and led to considerable frustration and change of plans. However, having said that the doors were well worth waiting for and look wonderful once stained etc. They have certainly upped the style of my lounge, hall and kitchen several notches and I would use this supplier again although with caution!
UK Oak Doors

Reply from UK Oak Doors

Dear Anthea,

Thank you for taking the time to leave us a review and sorry to hear about any issues you have had regarding your delivery.

Unfortunately we can only pass on information regarding delivery according to the contacts we have set up with our couriers, due to unforeseen circumstances there can sometimes be a delay which may have been the case for you and we sincerely apologise for this.

We are however really happy to hear that you love our products and glad that they had added the finishing touches to your home.

As a company we are always trying to improve so your feedback will be taken on board.

Kind regards,

Kishen.
UK Oak Doors.

UK Oak Doors Details

About this company

UK Oak Doors are a major supplier of solid oak doors, internal oak doors, ledged oak doors, brace doors, oak panel doors and rustic barn doors throughout the UK. Uk Oak Doors

Visit UK Oak Doors

Contact information

Call us on: 01455 565565
We live here: Unit 3, Bilton Way
LE17 4JA Lutterworth
United Kingdom

Category

UK Oak Doors is ranked 53 out of 87 in the category Construction

UK Oak Doors is ranked 15 out of 24 in the category

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