as a joiner of 40 years I suppose I should know you get what you pay for it is misleading to say solid oak doors they are solid made up of loads of wood the styles of a solid oak door is one plank manufactured solid oak doors is the way out of this; tin of stain damaged but I could not be bothered to ring up as when I rang up about doors not being solid oak the manufactured doors was given to me I don't expect this review to be seen by others disappointed with my purchase but what can you do thanks keith houghton
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Hello Keith, Thank you for taking time out to post a review. I'm sorry you are not happy with your doors, as discussed we in no way try to mislead our customers, we have many happy customers who come back time and time again to buy more doors because of the quality and value. Please see the following statement as per our website explaining how and why our doors are constructed in this way. 'The door is constructed of separate boards of solid oak. We choose to use three boards for the best mix of strength and resistance to warping. We have tried two and four boards but for the majority of doors the best mix for long term stability and warp resistance is three. This maximises the long term life of the door whilst ensuring what you see is what you get – 100% solid oak using mortice and tenon joints with no composite or honeycomb core and no veneer.' We do have a 7 day return policy whereby if the doors are returned in good condition we will happily refund. I have sent you a new tin of Treatex although we were not made aware that the original tin was damaged. I hope you will reconsider your review in light of this information. If you would like to discuss please do not hesitate to call me, Kind Regards Julie