Purchased a air hockey table for my children's Christmas present which was delivered on time. I wrapped it for them to open when I next saw them which was two weeks after Christmas day. When they opened it and I started to put it together, I noticed that the top surface was very scratched. In fact it looked like a 'seconds' item rather than new. Contacted the 'customer service' team who basically informed me that I should have checked the item when delivered (bit difficult when all packaged) and could do nothing due to the passage of time since purchase was over a month. They were very unhelpful and did not wish to offer any solution.
I found the site very easy to use and friendly to use, and price was reasonable. However when speaking with staff for availability on stock levels I was receiving different information, ironically after I had placed the order and was trying to manage being ready to accept the delivery.
Delivery was delayed for over a month. Pool table had damage to one corner which was out of line. As item was late in arriving and was a birthday gift I had no option but to keep item. Pool table was bought with significant discount but I did not expect damaged goods. Don't think I will shop here again.
I ordered the item as a Christmas gift, it arrived quickly. However the box was slightly damaged at the bottom. When I looked at it did just appear to be the box. It wasn't until the box was opened on Christmas Eve that I noticed the whole corner of the table was cracked. At that point it was too late to return it and I knew that there would be no option of a refund or replacement once this was built up.
Delivery time not acceptable, left with a neighbour. User instruction in " pidgeon chinese " and not fully compatable with the product. "Test Flight " soon and hopeful. Instruction booklet not very explicit.
Received the product quickly and in good condition with good packaging. Machine is of a very good standard and we are more than happy with it. Good value for money. The only down side was the four little screws that hold the handle bar cover were missing . Not a big problem just thought I would mention it . Manny Thanks. Dave Nightingale ,Cambridge
We ordered a 16ft trampoline and I was delighted with the product, and have no regrets about buying it from UK sports imports. There was an issue with delivery. One box was damaged and one package failed to arrive with the order. I felt that UK sports imports were very helpful in trying to resolve the problem, enabling me to establish that all the contents of the damaged box were present and undamaged. The missing package was identified, traced and delivered at a later date by the courier. The problem was resolved entirely to my satisfaction, and I felt at all times that the sellers were helpful and pro active I trying to resolve the problem.
this basketball stand was for my son, and he was v excited once w had finally ordered it. ordering was easy and straightforward, delivery prompt. however although the product is now up and in use and seems well made and sturdy, the instructions to put it together are awful! my son and his friends put it together through sheer force of will of teenagers and a good bit of luck! pictures are poor, parts aren't clearly marked and english used appears to be a translation from another language that has not quite made the leap into clear english!. so although i would recommend the product itself would definitely suggest the instructions need to be updated for clarity and ease of use.
Very bad experience. Didn't arrive before Christmas. UK Sports Imports failed to give the delivery firm my full address. (No postcode and no number) As Table tennis table conversion kit arrived in New year It was no longer wanted. Grandparents had gone out and purchased a kit for my son. UK sport import refused to accept responsibility for ruining our Christmas. And told me that I would have to pay to return the item. Considering We paid £99.99 for conversion kit, the cheapest quote for returning the kit was £106.. So have still got a kit in the box in my dining room. :-( The attitude of customer service staff was awful. No help what so ever. No apology for the screw up and no interest in the fact that our Christmas was ruined. Would not recommend this company to any one. My daughter said you get what you pay for... Prices may be cheap but thats all the company has got going for it. :-(