The cross trainer arrived with a large smashed outer casing. Upon calling to explain the problem, we needed to take photographs and then email them over. We were then told they would get back to us the following day. When they phoned back they said they would only replace the outer casing, rather than the entire cross trainer. When it arrived, it took over 2 hours to replace the casing and undo all of the mechanics inside. Finally, it is now working, but it took a long time to replace, without instructions. Whilst we were waiting for the new part, we had an enormous box lingering in our room! Happy now with the product, but if anything is damaged it would be more appropriate to replace the entire product.
just wont to say thankyou thankyou with your help I was able to get the perfect present for my boyfriend.Not only was it easy but fast ,relieable and very very helpfull I will keep your address on my contact list for future gifts.
I would recomend this company as they were brilliant. Easy site which is important for me as my ITskills are quite limited!! Easy to track, Item was delivered as promised and not battered!!!
had a slight problem with the website. (probably my fault) . Made a phone call the next day and it was sorted immediately. Delivery was very fast. Price was excellent. The product is very good. Would definitely recommend to family and friends. Brill
Delivery service was as BAD I have experienced as they cannot understand the request to deliver to a neighbour and then tried to charge to re-deliver
Opened the product to find it had been DAMAGED and sent photograph to uk sports to show, however due to the fact I constructed the pool tabe a day before my sons birthday rather than within 48 hrs the POOR customer service team kicked in and did not wish to understand the issue and I felt were more interested to pass the buck. I didn't wish a refund or return I was just advising so future problems would be sorted
I WOULD NOT RECOMMEND this company not just due to POOR product quality but if you have a problem you may receive the same response as I did
In response to your reply
Firstly it comes as no surprise you misread my review and passed the blame for the damage the the courier - the packaging was fine the pool table was cracked as per the photos sent - indicating there are no quality checks
Secondly regarding the delivery
Your staff told me to arrange the delivery to a neighbour the courier ignored the request and tried to deliver to my address kindly taking a picture of my front door to prove his ineptitude or indeed that your staff failed to pass on an instruction
Suggest when replying you get your facts right
Mark Edwards found this review useful
Electric buggy arrived within 2 working days of placing order. Delivered well packaged and seemingly in perfect working order - to be confirmed on Saturday after taking it for its first run on the golf course. Couldn't ask for better service. Would definitely consider buying from UK Sport Imports again.
i ordered recieved e-mail confirmation told about delivery given a delivery slot and was delivered on time great service does what it says on the tin and a bargain price as well
excellent well done another Christmas present resolved highly recommended thanks
even though i ordered this golf cart on a weekend day, it was still delivered on Tuesday as promised. It was very well packed and the courier service delivery man brought it right into the house as it was a fair weight and quite bulky. if you can beat that i`ll eat my hat.
We have looked for a long time for a good quality and stylish air hockey table and are delighted with this one. I wanted a specific delivery date so customer services arranged that for me - it arrived on time, and we are thrilled. Thanks for the excellent service.
My only criticism is the lack of paperwork such as a basic instruction leaflet and a guarantee. It woud be useful to know the manuacturer in the event of a claim during the guarantee period.
The adjustable headrest was a little confusing to set up without any instructions.
Otherwise massage table was delivered promptly, sales person was helpful, table is good value at sale price. After sales service might benefit from more detailed technical knowledge of the way products are used.
We have used the massage table already, and it is very stable, wide enough to lie quietly with arms along your body, and height adjustments are very safe
A very good investment for us.
I ordered on-line at 11a.m. on Monday, the trolley was delivered before 11a.m. Tuesday. Excellent.
Minor problem on assembly as the instruction book did not mention that the wheels only went on the correct axle and although there was a small "R" and "L" on the wheels they did not stand out. If the booklet had mentioned it they were fairly obvious.
One other minor problem was on ringing the helpline for some technical help the person answering the phone was not sufficiently informed about the product to be able to help me although she did ask someone who was to call me back and they helped immediately.
Overall,though,good service AND good product.
I needed an inversion table that was quick and easy to fold up for storage after each use. I therefore sent an email to the company describing exactly what I needed and asking if the equipment would meet these needs. The exact wording of the email I received in reply was: "The Bodytrain 1000 is easily foldable, it has brackets just under each arm which you push upwards, and then the two rear legs fold into the front two legs." However, once I had built the table I found that the brackets are very stiff indeed and it would need a strong man with considerable arm strength to fold them - I am nearly 60, only 5'3" tall, and have back problems - which is why I bought the inversion table in the first place! In my view this table cannot be 'easily' folded by a woman on her own unless she is unusually fit and strong. The folding instructions that came with the table also differ from the information I received in the email and indicate that the table has to be partially dismantled in order to fold away. I have kept the table as once I had assembled it, it would have been a real hassle to dismantle and package up properly for return. Very disappointed, as I took such care in the first place to try to ensure that the equipment I bought was what I needed.
Did not know what to expect as first purchase from this organisation, I say organisation because from start to finish everything was organised to the last detail:
Easy to order
e mails keeping you in touch telling you what day Item would be there
Value for money
Free postage on the item I bought and the box was so heavy I could hardly move it but not to worry the lads delivering ensured I had it put in the house where i wanted it
Excellent UK Sport will certainly buy again from you and so will a lot others that I have told about you.
the parts needed for hillman cruiser were east to find in spares list. Order was des patched promptly and arrived within 3days. Only negative is this is third order of spares for the trolley which is a bit disappointing
Recently purchased a Hillman ikart to replace my old one. This trolley has come a long way from the old one with a much lighter frame giving it more manoeuvrability. It is also slightly smaller and easier to stowaway into your boot. The electronics are simple and easy to use and I would recommend this to anyone looking for a good electric trolley.
Exercise bike delivered by city link when arrived at my office the bike wasn't on the van.
Since then total lack of customer care to put right the problem and loads of lies promising a new delivery date / time. Think you need to look at using another courier company and don't promise customers deliveries.
I ordered an electric golf trolley for my husband's birthday and was very impressed that it arrived within two days from the courier. Excellent service from UK Sport Imports and my husband is thrilled with his present and couldn't believe the price as other golf trolleys he looked at were expensive. Will definitely recommend you to all our friends.
My order arrived as was promised "next day delivery" unfortunately it suffered minor damage to a corner unit of an Air Hockey Table. I contacted the supplier following procedures, supplying photographic evidence of the damage.
They contacted me almost by return, fantastic customer service, after exchanging the details regarding the damage, a spare part arrived the very next day. Problem resolved. Excellent company to do business with. All employees were extremely polite and professional throughout. Simply a pleasure to business with. Thank you.
Delivery as always was on time, although I didn't get a call the night before.
The assembly instructions need to be amended for the 1st timer as I guess most customers are.
As this is the 4th table I have assembled I have worked out the wrinkles.
Overall value for money although a catch to fix the 2 halves together when in play would be a very useful addition.
I ordered new golf bag straps for my excellent Hillman electric golf trolley. Unfortunately the first delivery was the wrong straps. The second delivery arrived promptly but again was the wrong straps. The third delivery arrived promptly but again was the wrong straps. Finally after another phone call to UK imports ( spoke to Brian I think) I at last received the correct golf bag straps eurikah
Was looking for a good, well made trampoline at a reasonable price. Found it on this website. Great value for money and much better quality than the ones from supermarkets and toy stores. Said it was next day delivery and it did just that! Would definitely buy from them again and highly recommend.
I placed my order over the phone.one of the politest people I have ever spoke to.very professional and excellent customer service.item arrived I think 2 days later.cant fault the item or the service would definitely recommend
The motorised Treadmill Body Train Flame is very suitable for home use, It is not too large and for those wanting to combat their sedentary habits it provides a convenient way to stretch one's legs daily. The tread belt moves smoothly and quietly allowing speeds between 10 and 20 kms/hr. The machine folds compactly allowing easy storage.
My only major gripe is the assembly instruction manual which is obviously written by a foreign hand as it contains many spelling errors. The entire manual requires careful editing by someone who writes the Queen's English and the assembly photographs could be larger and more clear.
Easy to order. Pleasant service on the phone and a really great delivery man who was very smiley even though he'd been up since 2am that morning, and he wouldn't accept any offer of help from me to get the item off the van!
My only negative comment was that on the phone when I asked if perhaps I could change the delivery address if necessary, I was told I would have to cancel and re-order! That's the only thing though! Very pleased. Came quicker than estimated delivery too.
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