Firstly, please accept my sincere apologies for any problems you have had with your order.
When your order was placed on 20th May there was a note on the advert to advise that the item was currently out of stock and it was due back in any day week commencing 20th May. This would have also been noted on your order confirmation email. The container arrived at our warehouse on Thursday 23rd May.
On the shipping and returns section of the website it states that items over 35kg are usually dispatched with our own drivers or a third party delivery service and you would be contacted via email with a delivery date within 1-7 working days of your order. I can see that you ordered a Pool table weighing 86.5kg. You were then emailed on 28th May confirming that your order had been dispatched with one of our drivers and the delivery would take place on 31st May 2013 in line with the shipping conditions.
If you have any further questions please do not hesitate to contact us.
King Regards Joanne www.UKSportImports.com email: firstname.lastname@example.org