wrong items delivered 3 times, wrong size delivered 3 times wrong size bar delivered won't do anything about it
I bought a foldable pool table and air hockey table for use at our village Youth Club. The tables are good quality and are standing up well to the Friday night competitions! Our Parish Hall does not have much space for storage so the fact that these tables foldaway easily is ideal and they also take up surprisingly little space.
Delivery was really fast I think I ordered on the Tuesday and they were delivered on the Thursday morning, excellent. I wouldn't hesitate to use this company again.
My recent purchase resulted in me not getting what I actually thought I had ordered,on the main page which list all the exercise bikes my model states that it has a 18 kg flywheel The Body Sculpture BC 4611 indoor racing exercise bike features a strong frame, large flywheel and adjustable saddle and handlebars.
The front stabiliser comes with transportation wheels so you can easily move this bike out of the way when you are done with your workout.
Pad braking with punch brake
Adjustable saddle and handlebars
Transportation wheels on front
Water bottle included
Strap and toe clip on pedals
Adjustable Features: The bike’s saddle and handle-bars are adjustable. Ensuring they are in the correct position for your body will prevent straining and allow you to get the most from your work- out.
Computer: The bike’s computer gives you time, speed, distance and calorie statistics so that you can track your progress, arranging work-outs tailored to a specific exercise regime.
Adjustable Micro-tension: The BC 4611 racing bike includes a micro-tension system, which operates the resistance of the flywheel so that you can control how strenuous you want your work-out to be.
Pedals: The pedals are non slip and feature straps and toe clips making it easier to build up speed using the ball of your foot preventing calf and ankle straining.
Water Bottle: This bike also includes a water bottle and attachment, conveniently located below the handlebars to help you stay hydrated.
Warranty: 1 year warranty on parts. Warranty is provided direct from UK Sport Imports, we have fully trained engineers on site and our after sales service is second to none.
Delivery: Delivery is free to most mainland UK locations. Certain items will carry a surcharge to offshore and certain North Scotland locations.
For more information see our Shipping Policy page. All delivery time frames are dependant upon courier performance.
If you have any further questions by e-mail or phone our support team will be happy to help.
Please Note: Colour of graphics may differ from those pictured.
So you need to make sure what the descriptions are
I have recently purchased an exercise bike which I am very pleased with.The only problem is the computer which measures distance,time etc.It is not working at present.Have E mailed the Company and am waiting for their customer services to contact me with the ways to get it to work.
despite repeated requests for a return address and return details I still await information however having re-ordered and subsequently paid for the correct item, still await information regarding the return of the incorrect items. my account will not be reimbursed until the goods are returned funny how there seems to be no problem with order but only with returns. I will not use this site again nor would I recommend it to any of my friends
I ordered an Air League Archer 5ft Foldable Air Hockey Table for my 12 year old son's birthday present after surfing the net for the best price for what I was looking for. I was able to get free next day delivery. Table is very sturdy and we have had lots of competitive fun already. From a Very Happy Customer.
Bought the Powertech Max 5500, ordered on a Monday, delivered on Tuesday. Can't ask for better than that! Bike was easy to put together and looks brilliant for the price I paid. I'll be recommending you to any friends looking for fitness gear.
Ordered on Saturday evening, email confirmation received. Delivery scheduled for Tuesday. Arrived before Lunch on Tuesday at 12.20. Perfect. Will order other equipment should the need arise. Will recommend to friends and family
I ordered a pool table from these guys but it has turned out to be a lot of hassle. They are not setup to deliver nationwide. I had several aborted attempts to deliver. Perhaps if you live near Birmingham their service might be great, but not if you live in Scotland, not remote Scotland, but Edinburgh!
I now have a kit of parts (not complete) on my dining room floor and I am trying to figure out how to get it up and working. They haven't included the extra set of queue that they promised.
I get the impression that this company is not interested in after sales service. Overall I am very unimpressed and am regretting my purchase.
ORDERED A POOL TABLE. COMPLETELY HASSLE FREE. SERVICE EXCELLENT.
DELIVERED ON TIME. BRILLIANT, HELPFUL AND FRIENDLY.
ALREADY UP AND RUNNING.
WISH ALL ONLINE COMPANIES WERE AS GOOD.
M. SINGLETON, WEST YORKSHIRE
This is a totally fantastic therapy couch. Light-weight, sturdy and very generously proportioned. It will accommodate even the largest client and make them feel comfortable whilst having a full range of massage therapy.
Quick delivery and the chair is exactly what it looked like online. Have used the chair already and it worked very well, my client found the chair comfy. I am away to order a massage bed from this company as I am happy with what I have experiences so far :)
We found this trampoline excellent once erected but the instructions weren't great, lacking detail in some areas, and we didn't have enough string to attach net at bottom, had to go to local camping shop for more. My 5 year old loves it and all her friends had a great time at her bday party.
spoke to customer services after pool table finally arrived, driver didn't help bring in the box, left it at the door. pool balls were damaged, replacement sent out were wrong sixe twice!! triangle was the same. Finally got a replacement sent out, driver refused to take damaged one and didn't leave the new one either!! so after a month and a half left with substandard pool table and accessories - not worth half the offer price, rubbish quality goods, rubbish communication - didn't call back even though they said they would. a really bad experience throughout.
Arranged delivery for a specific date nearly 2 weeks in advance and was promised this would be no problem. guess what , totally ignored request and mis delivered which caused me a lot of problems. Bike Ok though , bit noisy at times and assembly instructions very poor in places and should be re written.
Great product and fast speedy delivery .....
Only downside is that as a company you need to get into the 21st century and have the capability and technology to be able to provide customers with a time slot when their product will be delivered (other companies now provide either a slot or will call you 30 mins prior to delivery to give you an opportunity to get home)... Having to take a day off and stay in all day has cost me in both time and money ;-(
Just think how frustrating you feel when you purchase something and the supplier can't provide you with a time slot......provide your customers the same service and flexibility you want as a customer....
Please listen and get out of the dark ages.... You can do better and you know it!!
I ordered an exercise bike through UK sports imports .com and for some reason I ended up ordering three at £179 each!! - (in error on the computer - I didn't know I had ordered three) the company rang to check I wanted three and of course I didn't, and then set about refunding me in the next day and I couldn't say how much I appreciated their help, ringing me to check and the refund as the money taken was nearly £600 pounds, I couldn't recommend them any higher. Bunch of superstars they are and the bike arrived when they said and all is good, excellent all through.
Really good trampoline, very good value for money. Was missing one nut but a full new set of nuts and bolts was delivered promptly when this was made known to them.
When I recieved the racing bike, it was damaged. There were many scratches and dings, oil from the chain had leaked and stained the frame, the pedals did not come with toe clips as described. They have reflectors on them as if they are outdoor bike pedals. It appears to have been used or maybe reburbished and I had purchased a new bike. I immediately have contacted customer support and sent photos to illustrate the poor condition of this bike. I did much research to assure I did not have this experience and appeared from what I read of the reviews that both the bike I purchased and UK Sports Imports was a good choice. Needless to say, I am very disappointed.. I am waiting on a response on how this will be rectified.
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