Thankyou for a easy ordering experience and quick delivery with information flowing at each step of the delivery journey. I suspect putting the trampoline mat back in the frame will not be as efficient!
I recently ordered a trampoline from this company as it promised next day delivery. Very disappointed to find on opening the boxes that only half of the order was delivered. Contacted the company and two days later more of the order arrived but crucially no springs. After contacting the company again have been given two more delivery dates but I am still waiting. The tracking number given doesn't work and now I am left with unhappy children and a trampoline that still sits in a box that only needs the springs to work. I am fed up with waiting in for a parcel that doesn't turn up and receiving empty promises that it will. I would not recommend this company to anybody after experiencing such poor service.
Hi - just like to say how impressed I was with the delivery service and the product. I would fully recommend the company and the efficient way in which my order was dealt with. Many congratulations to your organisation. Well done it is unusual these days to get such an efficient service I will certainly recommend and use the company again.
Having purchased a hillman pro buggy sometime ago. I've now spent as much again on repairs and batteries and to top it off I recently purchased an ignition system (over priced @ £50) and was charged a ridiculous £18 delivery for an envelope that can only be measured in grammes. When I questioned the amount being charged I was told " this is what our carrier charges"
I recently bought a 14ft extreme trampoline. This is my second from UK Sports Imports. The other trampoline is still going strong but as the kids have grown we decided to get a bigger one. The trampoline is of great quality and the kids love it. Delivery was very quick, next day in fact, and all components were present. I wouldn't hesitate to recommend this company to anyone.
Christmas present for grandchild, air hockey table. When opened on Christmas day had scratches on table top, looked as though filler had been used around side edges . When I rang to report this after the Christmas break UK Sports Imports were very unreasonable and rude saying I should have inspected the item before the courier left !! This was out of the question due to the size /weight and being delivered to a different address as we didn't want our grandchild seeing it before Christmas Company did not offer a replacement or any help to rectify the problem. IN FACT THEY DID NOT WANT TO KNOW.
they tryed to deliver the goods 3 times,I informed them there would be no one in untill 3.30 and after each delivery attempt at between 9.00 and 9.30 in the morning when there was no one in I phoned each time to inform them of this to no avail .In the end I had to go and collect it not easy to find so untill they get there delivery service sorted ill shop elswere
Couldn't believe the efficiency of the firm who supplied my order. I was so surprised at receiving the part I ordered that I asked my wife if I had indeed placed the order the day before - Brilliant !!!!
The only complaint I could make is: Why do I have to constantly repair my Hillman Pro Golf Buggy?
In answer to the problems with my Hillman electric golf trolley (see previous post), UK Sport Imports have now come back to me and given me a three month extension to my warranty, which I appreciate. Hopefully I will not experience the same amount of issues in the future because in the end, it is a nice trolley.
Ordered through this company as it was next day delivery and it was my son's birthday so that was good for me, a busy working mum. Order process was easy and straightforward and I did received next working day delivery however only two of the three boxes turned up so we could not assemble the trampoline ready for my son's birthday so this was a big disappointment. when I phoned through I spoke to Jamie who was excellent, he was empathetic, he listened and more importantly he came straight back to me. The resolution didn't meet my needs as they could not deliver the box until the next day but it was delivered when he said. Not everything goes right first time in life but it is the way in which it is dealt with for me when it goes wrong and Jamie met my expectations - well done to Jamie but not so good for getting the delivery right in the first place
I am very disappointed not with the bike, as the bike seems to be everything you would want in a sports exercise bike The problem is you need to be about 6 ft tall or have very long legs I am neither. The seat cannot be lowered so we will not be able to use
I found the company of fb and they had very good prices, I tried to order a pool table as the website said they delivered to Ireland, a few days later I get a call to say they no longer reliever here, I asked if I got someone to pick this up, no problems they said, I organised this & I called back to be told that I could have the driver go straight to warehouse rather than showroom & pay there as it would be handier as they are about 20 mins apart, I call my driver to advise same & I call back then to pay with my credit card, to be told I couldn't do this as they would not let me pick it for for a few days, I advised I would have my driver pay as warehouse, apparently the now couldn't do this either as I was given wrong info, at the end I had to ask the driver who was already doing me a favour by collecting the item if he could also go to showroom pay for this & then drive another 20 mins down the road to collect it, disappointed is an understatement!!
I bought (or Santa Clause) a 14 feet trampoline that I put together on boxing day. On puting it together we discovered you could not secure it by the feet like all the previous trampolines we owned. This was not made clear on the web site. I live on a site with rocks in the ground so can only secure a trampoline by the feet so would not have bought this if I knew this. 2 HOURS LATER the trampoline blew away and was damaged beyond use. This is fundamentally because of a bad design. This company DID NOT CARE that I had two children whose Christmas present was distroyed. They will not do anything to see if they could repair or refund any money. I DO NOT RECOMMEND THIS COMPANY TO ANYONE.