We ordered a 16ft trampoline and I was delighted with the product, and have no regrets about buying it from UK sports imports. There was an issue with delivery. One box was damaged and one package failed to arrive with the order. I felt that UK sports imports were very helpful in trying to resolve the problem, enabling me to establish that all the contents of the damaged box were present and undamaged. The missing package was identified, traced and delivered at a later date by the courier. The problem was resolved entirely to my satisfaction, and I felt at all times that the sellers were helpful and pro active I trying to resolve the problem.
this basketball stand was for my son, and he was v excited once w had finally ordered it. ordering was easy and straightforward, delivery prompt. however although the product is now up and in use and seems well made and sturdy, the instructions to put it together are awful! my son and his friends put it together through sheer force of will of teenagers and a good bit of luck! pictures are poor, parts aren't clearly marked and english used appears to be a translation from another language that has not quite made the leap into clear english!. so although i would recommend the product itself would definitely suggest the instructions need to be updated for clarity and ease of use.
Very bad experience. Didn't arrive before Christmas. UK Sports Imports failed to give the delivery firm my full address. (No postcode and no number) As Table tennis table conversion kit arrived in New year It was no longer wanted. Grandparents had gone out and purchased a kit for my son. UK sport import refused to accept responsibility for ruining our Christmas. And told me that I would have to pay to return the item. Considering We paid £99.99 for conversion kit, the cheapest quote for returning the kit was £106.. So have still got a kit in the box in my dining room. :-( The attitude of customer service staff was awful. No help what so ever. No apology for the screw up and no interest in the fact that our Christmas was ruined. Would not recommend this company to any one. My daughter said you get what you pay for... Prices may be cheap but thats all the company has got going for it. :-(
I am disgusted by the lack of service from this company. They supplied me with a brand new electric golf trolley, battery looked like it had been leaking, but they refused to change it until I sent it back for them to inspect, unable to speak to a manager to voice my complaint. Utterly unbelievable that you are unable to speak to a manager.
Looked for weeks for the spec I required spotted the Powertech Olympian at a great price phoned the company for some more information the guy was very helpful paid £19.95 for next day delivery and the treadmill was delivered at 12.15 the following day set it up and been running daily since
I ordered an Air Hock table in November , thinking I was being cleaver getting it before the Christmas rush. I even had it delivered to my dad’s house so it would not be seen before the big day .. Unfortunately I live some distance from my Days so I didn’t get to see it till just before Christmas and then I found it was damaged (looks like its been dropped or roughly handled in shipping) .
Anyway the corner and the side panelling of the air hockey table was damaged so no hockey Christmas morning, I complained Christmas day to UK Sports Imports, but due to the time between buying and putting together they could not replace the table .. I did get a new corner from them which means we can play on it now but its far from looking like a new table with the cracks in the side panelling .. .
I ordered netting + support poles for a trampoline from UK Sports Imports on-line in the evening. Next day, they e-mailed me to say that the item had been dispatched, and would be with me the next day. It was! Excellent service and excellent communication from this company.
There was zero communication or updates on the couriers web site to let me know if the delivery was being made on the specified day. This mars your reputation of next day delivery usp which means next time I will probally look to another supplier who is able to control the couriers delivery. The phone number for them states on a recorded voice that even if you speak with an employee they will not be able to give you anymore info, surley in an age of 2mobile phones if the driver knows hes not going to make it he should have the courtesy to let the customer know!!
I wouldn't recommend, I ordered a treadmill and spin bike, I was told the spin bike would come with the treadmill. The treadmill would be in the next working 14 days, which i was happy with but asked if i could have the spin early because it came with free next day delivery, which they said of course which was great and arrived well. I then waited a further 7 days before getting a call saying the in house delivery team could not deliver to Devon, which i was surprised seeing that I had spoken to them 3 times and they had already delivered a spin bike to my address and was never made aware that delivering to Devon would be a problem, which they could have done as soon as they knew. I presume that they waited as long as they could to see if another order came in before my dispatch date so make the trip from the midlands to Devon more financially viable. I was given the option to pay a further £19 which i thought a little excessive seeing i had already paid £589 for the order and it was free shipping (why couldn't they bite the bullet).
Unhappy the way it was handled if they couldn't have done it they should have said straight away now i have waited 2 weeks for something that won't arrive and now will have to go somewhere else and start the process again.
I would recommend you only buy products from them that they don't use there in house shipping team on.