I ordered netting + support poles for a trampoline from UK Sports Imports on-line in the evening. Next day, they e-mailed me to say that the item had been dispatched, and would be with me the next day. It was! Excellent service and excellent communication from this company.
There was zero communication or updates on the couriers web site to let me know if the delivery was being made on the specified day. This mars your reputation of next day delivery usp which means next time I will probally look to another supplier who is able to control the couriers delivery. The phone number for them states on a recorded voice that even if you speak with an employee they will not be able to give you anymore info, surley in an age of 2mobile phones if the driver knows hes not going to make it he should have the courtesy to let the customer know!!
I wouldn't recommend, I ordered a treadmill and spin bike, I was told the spin bike would come with the treadmill. The treadmill would be in the next working 14 days, which i was happy with but asked if i could have the spin early because it came with free next day delivery, which they said of course which was great and arrived well. I then waited a further 7 days before getting a call saying the in house delivery team could not deliver to Devon, which i was surprised seeing that I had spoken to them 3 times and they had already delivered a spin bike to my address and was never made aware that delivering to Devon would be a problem, which they could have done as soon as they knew. I presume that they waited as long as they could to see if another order came in before my dispatch date so make the trip from the midlands to Devon more financially viable. I was given the option to pay a further £19 which i thought a little excessive seeing i had already paid £589 for the order and it was free shipping (why couldn't they bite the bullet).
Unhappy the way it was handled if they couldn't have done it they should have said straight away now i have waited 2 weeks for something that won't arrive and now will have to go somewhere else and start the process again.
I would recommend you only buy products from them that they don't use there in house shipping team on.
I bought this garden arbour for the summer. it took a while tyo arrive & when one of the back rests was broken informed company ? to their credit the problem was quickly dealt with.took 3 or4 hours to put it up as the instructions were very poor! however pereservance paid off. a good solid construction much larger than others I have seen for a higher price all in all well pleased . cant wait for warmer weather!!
Pleased with service and delivery of product. When set up the pool table looks good sturdy quality for my son's to play. However, after a few weeks some of the edging strip has started to come away so have had to glue it back as was sharp. Overall nice product and as it was half price didn't complain about the edging strip coming away so soon.
ordered on line was informed after order was confirmed and payment taken that the item was not in stock would I accept delivery of a different model £40 less said I would take a look-- no further phone calls from the company I had to call them to ask what was happening bearing in mind that on their website they state 24hours delivery service waited over a week for the item to be delivered box arrived in an awful state and the item ordered is not what I wanted no after sales call to ask if its ok NOT A HAPPY CUSTOMER AND WOULD NOT RECOMMEND THIS WEBSITE
Ordered a refurbished exercise bike and took the required day off work to wait for delivery, free next day delivery having been promised in the ad. When the bike didn't arrive I phoned them up only to be told that refurbished products could take up to 10 days to deliver and weren't offered with next day delivery. No effort was made to compensate me for my wasted day's holiday so have requested a refund - we'll see if that gets to me, unlike the bike (PS UK Sport Imports - the ad was no longer online when I phoned up and you apparently "weren't able" to find it to confirm that it actually stated next day delivery but if you check Google's cached copy of the page for refurbished items you'll see that's exactly what it states, i.e. FREE NEXT DAY DELIVERY in capital letters). The person I spoke to on the phone was polite and helpful, it's a pity her sales/support manager apparently couldn't care less about the inconvenience caused to a new customer..
Should have been next day delivery as stated, had to phone and find out why had not received it, was told was waiting for something so could send all together, why was I not informed of this. Am still waiting for part of my order. Am pleased with my golf trolley.
Not to bad to put together with all tools required provided. Lots of tension options so good for beginners as well as more experienced cyclists. Only down side is the saddle, I have plenty of padding but it was rather painful and I had to get a padded seat cover. The options for height were limited as well the lowest being still to high for me so the drill had to come out!!
Just took delivery of my multi gym this morning driver was half hour early which was perfect for me, product was well boxed and protected everything was as it should be took me a little longer to put together than i thought so was a workout on its own lol all in all im very happy with the service i have recieved definatly recomended :)
Very friendly and helpful staff, and it's really good to have a landline number to phone. They gave good advice about what I was looking to buy, and the goods were delivered when they said they would be. I would definitely use this company again.