Brilliant trampoline good delivery and great product. The only slight down side was that the instructions were very basic and were not as clear as could be and could have been more explained. But once put together a great great product.
When my previous Golf Trolley could not be repaired,I sought the advice of some of my Golfing friends,and one of them has has a Hillman Trolley for over two years hence I thought I would follow his example and order one. My only surprise was that I have only used my Trolley once and the button used to increase or decrease the speed came off in my hand. However,I replaced it in position and it was alright for the rest of the round of Golf.
As above. The instruction which came with the trampoline could be clearer as there was some ambiguity with one picture, i.e. the legs to the frame. Two people required, one needs to be very strong, to be it together.
I bought the 74cm width treatment bed in pink. Superb quality, nice and wide for the bigger client to lie comfortably. Extra padded foam for comfort. Cheap as chips compared to other sites and next day free delivery. I have set up the bed and cannot believe how bloody fantastic it is!! :D Well chuffed!!! :D
I bought a basketball net/stand for my son's birthday, so delivery time important as I left it until the last minute as usual! The product arrived on time, exactly as described = 1 happy son and 1 happy mum. Many thanks
The delivery was extremely quick and I was sent notification of the day of delivery, but unfortunately the box was torn in two places and the contents were falling out.
I contacted the company (this had to be done by e mail as there was no telephone number),
The response again was speedy and they are sending the missing part by post. Very efficient, but a pity the box was broken in the first place. Also it would help if the e mail had a contact telephone number on it.
I looked around online for a good value and good quality table tennis table and UK Sports Import had the best selection at very competitive prices. Having placed the order I was impressed with the communications from pre-despatch through to the delivery driver calling the night before and when he was 30 minutes away. Super service, thank you.
Oh, and the table is great too!
I ordered the netting and spring padding for my trampoline over the phone with UK Sports Imports, as I had some questions prior to purchase regarding suitability for my needs. The contact was very helpfull and answered my questions and took my order at the same time. As my order was after the 12noon deadline for next day delivery on a Monday it was booked for FREE delivery on the Wednesday. I recieved an e-mail advising delivery would be by City Link and the package arrived on the Wednesday as promised. It was straight forward to fix the netting and the padding to my trampoline and I am happy with the goods supplied.
On receiving the trolley there was no invoice or copy invoice , neither was the model number anywhere to be found.
The instruction book that came with it did not mention anything about the distance control or how to operate it , only how to assemble the same.
In consequence I contacted your sales dept and spoke to a young man who also didn't know how the trolley operated or how to find the instructions.
The manual is just not up to it.
Please forward to me the manual that shows how it works and what it is supposed to do
Uk sports imports gave helpful advice over the phone and we are very pleased with the quality of the product. It was very easy and quick to assemble and feels good quality and solid. Also pleased with the safety enclosure. Only problem is that the big air logo with the two footprints (which is presume is meant to be in the centre of the trampoline mat) is about half a meter off centre, so when teaching my son to jump in the middle I have to tell him to stand behind the footprints rather than on them, which is slightly annoying.
Although bought some time ago I have only just begun to use the table on a daily basis.I needed a table to do some special exercises and have found it to be ideal for the job The physiotherapist who works with me is also very satisfied it is light enough to be moved about quite easily. No one has yet tired to use it as a portable table but I imagine it will not be too difficult to carry it should the need arise.
Nothing more to say.
so 3 weeks after ordering it still hasn't turned up.
Just had a call (on a sunday) after ive booked the day off work tomorrow (Monday) to receive the table, telling me that it will no longer be delivered as the van has broken down.
tried to ring UK sports imports to be told "sorry we are closed. please ring back between 9am and 9pm . It is 3:49 pm.................. this makes no sense.
asked for a full refund via email and had no reply so will have to go to the bank to sort this out.
UPDATE - Table finally turned up. Have put it up and am now taking it back down and arranging for it to be returned. The quality is APPAULING.
the balls roll to the middle of the table everytime. There is scratches and scuffs on the wood, and glue marks or something on the cloth.
I simply cannot believe the quality. Terrible.
No "friction", but one slight "reservation" about having to pay £9+ for delivery on a specified day of my choice as opposed to some time over the next ten days with no information that I could see on the website about how much notice you get and what the options for cancelling and re-arranging are. Staff member I spoke to very clear and helpful. Excellent table tennis table.
Ordered on Wed night, order processed on Thu and ready to deliver on Friday however was able to email back customer service on Thu to postpone to mutually convenient Monday, called local delivery depot and was given approximate time of delivery so saved waiting in all day. Single Man Courier carried both heavy boxes to garage - did not require assistance. Have to say fast and efficient service with top marks for customer service. 8ft Universal Trampoline assembled in approx 2.5hrs for a novice. Frame & springs easy to do. Watched a few youtube videos first!
Safety net and legs - fiddly (needs 2 people) and time consuming! Instructions for safety net are very poor - a video clip of assembly or clearer instructions/photos required!!!! Safety padding and ladder fitted last. Would certainly do business again. Just need improved instructions PLEASE!
I was very impressed by the whole site . It is easy to use and has a good range of products . The response from customer service was prompt and no nonsense . My order was despatched and delivered on time and hassle free . The product itself is good quality . I would use UK Sport Imports again any time .
I ordered an inversion table and it was delivered at a great price, really quickly.
When I came to assemble it, however, the manufacturers (not UK Sports Imports fault at all) had shipped one part which was too small, meaning that it couldn't be used safely.
I reported the issue to UK Sports Imports and I'm delighted to say they immediately shipped the correct part without any fuss.
On that basis alone I'd buy from them again - let alone the great value.
Paid £100 for a pool less than 2 months ago and a hole has appeared on the bottom along the seam.they say that it is not a manufactures fault and won't be taking my complaint any further.they still haven't bothered to contact me and from the picture I sent to them you can clearly see the hole is along the seam.i really can't see how they can say otherwise,their customer service is disgraceful
Lacking in garden space meant i needed a rectangular trampoline 6x9 and searched and searched the internet and found UK Sport Imports. Next day delivery free if someone helps the delivery driver with the packages.
Assembly was ok, had done a trampoline before but some years ago. Frame felt unsturdy at first but firmed up with the mat and springs in place. Netting structure fine though the instructions for attaching the netting to the V-rings was not clear.
Good price at £229 and children happy so that's the main thing!
I am pleased with the 12 foot trampoline I bought. It was delivered swiftly by an amiable chap. I had problems putting up the safety net as the instructions were inaccurate.
My calls to customer services were answered in reasonable time, but when I sent photos as requested, they never came back to me - even though 3 promises were made. I called again next day, and the young lady was efficient and helpful; sorting out my problem quickly. I would definitely buy from this company again, but there is a real need to sort out the instructions and the Customer Services people, because they just don't return calls!
The spinning bike is a very good training piece of kit, although my only complaint would be that the machine is not suitable for a person of 6ft or more as the seat tube dose'nt adjust high enough for anyone that tall, the saddle also has the problem of not being able to adjust far enough away from the handle bars.
The machine itself is excellent value and although refurbished it was difficult to tell it was not new.
I bought this punch bag for my grandsons 10th birthday as he is really into boxing and does go training.
It was half price which is always a bonus I now have 6 grandchildren to buy for!! It arrived really quickly but I haven't set it up for him yet as it is not his birthday till next week, although I have had a look and it looks ace, I might even be tempted to have a go myself!!!
I ordered an table tennis table on line and took the option of next day delivery. The item came the following morning. It is of excellent quality and was a great price. I cannot get my boys off it!
I noticed that the spring padding I purchased for our trampoline had 3 tears along the seam just after having bought this product less than 2 months ago. The padding was put on the trampoline on 9th June and has been used a handful of times but this company is refusing to refund me for the padding as I have not reported the fault in a timely manner and I should expect this to happen through wear and tear. The padding I bought is described as being "quality long lasting padding". I wouldn't risk buying anything from this company.
When the product arrived it did not work. I am a qualified electrician and took it apart. The live wire that connects to the mains socket was wired incorrectly. Once I wired it to the right place it worked fine. The design of the product is good - it just a shame that it was not tested properly.
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