Had a few problems paying over the phone but Internet order worked well, the table arrived on time but there were no instructions for assembly which when we google searched and found a YouTube clip discovered was a very complicated process. Perhaps it could be on their website to download as otherwise it could go very wrong. However once assembled its a great pool table.
I was really pleased with the speed of my delivery and although I had to get my son round to put it all together I was on my vibration plate as soon as possible. It was as good as the ones I have been on that cost thousands and I even persuaded my friend to get one as well. I would recommend UK Sports Imports to everyone looking for home gym equipment.
I ordered a rowing machine for our sons Christmas present and realised that by buying a reconditioned machine we would save some money. I ordered over the phone and was assured that the machine would arrive the following Monday. I took the day off and stayed indoors until 9pm. It didn't arrive. UK Sports Import denied that I was told that I would receive it on the Monday, as it was going to be delivered by themselves rather than the courier so I wouldn't get it for Christmas. The person I spoke to had given me their normal terms of delivery for a boxed machine. Clearly some miss-communication had gone on. In the end I had to buy a new machine as time was getting short. They did give me a small discount. On building the machine the magnetic pull back function did not work. I told them I couldn't take another day off work , so we arranged for the old part and new part to be collected and delivered to work on the same day. The old part was collected from work, but the new part didn't arrive. The new part arrived the next day and they tried to deliver it at home, I wasn't there of course, so a neighbour kindly took it in. So I got it in the end and now the machine works!!! Just a lot more hassle than I was expecting .
I've bought cheaper ones that haven't lasted and decided to spend a bit more and wish I'd done so earlier. This punch bag is quality, well weighted and doesn't take up much space either. It's taller than I expected and feels like it'll last forever. Looks great, sturdy, well padded and it's easily worth the price. Very happy indeed and of course I would confidently recommend this company to anyone after a decent punch bag ..... now where did I put those gloves? PS the delivery came the next day and was free. Mike Tee
I ordered a replacement net for my trampoline from UKSportImports.com. The design of the net has been enhanced so I bought the original net. The new design is a very good improvement. I placed the order over the phone and the product was delivered the next day. The person I spoke with was very helpful, explaining that the product design had been changed. Faultless service.
I ORDERED A AIR HOCKEY TABLE ON THE 11TH DEC TO BE DELIVERED ON THE 9TH JAN FOR MY GRANDSONS BIRTHDAY. PAYMENT WAS TAKEN STRAIGHT AWAY IN DEC. TABLE DID NOT ARRIVE. CONTACTED YOU AND WAS TOLD IT WOULD NOT BE COMING AS THEY DID NOT HAVE ANY. I WAS VERY ANNOYED, WHY WAS I NOT CONTACTED AND INFORMED OF THIS? WOULD DEFINATELY NOT BUY ANYTHING ELSE FROM YOU. THE MONEY WAS PAID BACK INTO MY ACCOUNT BUT TOOK 2 WEEKS, IT ONLY TOOK 1 DAY TO TAKE THE PAYMEN FROM ME!!!!!!! WOULD NOT RECOMMEND ANYONE TO DO BUISNESS WITH YOUR COMPANY.
I ordered a Vibration Plate PowerTech 2000W off the site late on Wednesday night, paying and extra £9.95 for next day delivery. I was expecting the machine to arrive on the Friday and at 18:00 on that day it had not arrived I gave up hope. An hour later to my delight it had arrived, the delivery driver even offered to help me carry the heavy box up 3 flights of stairs. Setting the machine up was easy, however once switched on, it didn't work. My husband then took the entire machine apart and found in the base that there was a loose wire. He connected it and the machine worked perfectly. Saved me sending it back and waiting for a replacement. No a huge issue. I was skeptical ordering from a company I haven't used before, however I am now confident that I will use them again. Great product, prompt delivery.
I purchased a golf bag for a Christmas present in November. I was told that they had tried to deliver the item but I wasn't in. I discovered the item had been sent to a depot in Rotherham even though I live in Sheffield and there is a depot there. After driving to the depot I found that the wrong item had been dispatched. I then had to drive back from the depot without the item I ordered. I contacted Sport Imports and explained what had happened and they were frankly completely unapologetic. I managed to get the item in the end but I wouldn't use Sport Imports again after such a terrible experience so close to Christmas.
Purchased a air hockey table for my children's Christmas present which was delivered on time. I wrapped it for them to open when I next saw them which was two weeks after Christmas day. When they opened it and I started to put it together, I noticed that the top surface was very scratched. In fact it looked like a 'seconds' item rather than new. Contacted the 'customer service' team who basically informed me that I should have checked the item when delivered (bit difficult when all packaged) and could do nothing due to the passage of time since purchase was over a month. They were very unhelpful and did not wish to offer any solution.
I found the site very easy to use and friendly to use, and price was reasonable. However when speaking with staff for availability on stock levels I was receiving different information, ironically after I had placed the order and was trying to manage being ready to accept the delivery.
Delivery was delayed for over a month. Pool table had damage to one corner which was out of line. As item was late in arriving and was a birthday gift I had no option but to keep item. Pool table was bought with significant discount but I did not expect damaged goods. Don't think I will shop here again.