Bad experience with a water feature. According to the web site it was in stock, money taken straight away, 3 to 5 day delivery. when it hadn't come after a week contacted them to be told they were waiting for it from an external warehouse. I had to go away for a few days, two days after I returned the feature was delivered, worked OK for a while, then I was filling it up every 2 hours, it seemed to be leaking somewhere. I contacted the company and asked for a refund there would be a collection fee if they found it not to be faulty. Collection was arranged waited in all day, I am disabled and don't go to far without my car which was parked on the drive. City Link informed the company that no one was in at 15,33, they lied. Today I am waiting once again, we will see what happens. I have purchased the same water feature from Wilkinsons £5 cheap, delivered the next day with no problems. I do not blame the staff at UK Water features, but something is wrong with the way the company do business.
Was very excited to get my 2 water features -However on setting the first one up, I found it was broken and had a sizeable hole in it. Haven't set the second one up yet - it is a different design and looks to be ok.
The delivery came when we were out on Saturday, so the company re-delivered it yesterday (Monday). All seemed to be packaged ok, so my guess is it was already broken, as no missing piece in the box.
Would love this to be replaced without any inconvenience to us.
The product arrived earlier than expected and I was out at the time of delivery. The delivery person simply dropped the parcel over the garden gate (6' tall) and I found it when I opened the gate from the outside and it pushed against the parcel. A note had been pushed through the letterbox stating that the parcel had been left 'according to your instructions', though I don't recall asking them to drop it over the gate! No apparent damage to the product though, which was a gift for someone. I've not had any feedback from the recipient of the gift so I don't know if it is working (it was a bird's nesting box with camera).
Ordered some Mother's day presents a week in advance. Money taken from my account and no delivery 7 days later. when I telephoned to enquire I was told there would be a delay on one of the products, so neither had been sent. Unhappy that they refused to do next day delivery on the 1 item that could be sent as it would cost them too much to post now. Would have like to have been informed at some point that 1 item wasn't available so that the other could still be sent and my Mum would have something for Mothers day. Had to send her chocs instead! Still awaiting both products!
You cannot find a better service , from ease of finding the required product both selecting and paying so simple and the delivery time superb received my goods within 2days of ordering excellent packaging to protect the product in my case a ornamental dog the whole shopping experience was hassle free unlike some web sites the only thing I was amazed at was how I had not heard of this company before it was a delight to purchase from them and I certainly will again and no this is not written by an employee of the company ..just a very satisfied customer.
Ordered twin pack planter and company only sent one. Called up and found they were out of stock. I was given 2 choices either wait until February for another supplier or reorder a different colour. The assistant rang me back to tell me this. I decided to reorder in a different colour and to change the delivery address as it was to be a present. The company rearranged the delivery and sent it to my daughter within 48 hours and told me I could keep the single planter myself! A good outcome and very helpful company.
great selection of water features cheaper than the other site i found plus it was delivered next day
what more can i say ..cheaper than the other site ,quick delivery , and a working great water feature.
I purchased two items before Christmas. One was not in stock and they company offered to give me a similar one more expensive though, but at no extra cost for me. They were very friendly and helpful. Items were delivered on the 24th December when mentioned and in very good condition.
At least 2 months after buying got an electrical supply outside. Easy to set up just now the wrong time of year to fully enjoy but am pleased with this water feature.
GOODS I ORDERED FROM WATERFEATURES ARE 1ST CLASS, FROM ORDERING ON LATE WEDNESDAY TO RECEIVING ON THE FRIDAY MORNING. PACKED TO PERFECTION, AND A LOVELY WATER FEATURE. NO PROBLEM ORDERING AND WOIULD RECOMMENED TO ANYONE
TRIED TO E-MAIL THEM BUT COULDN'T GET IT ACCEPTED
My items came really quick and felt that I had personal service . The website was easy to navigate and there was lots of things to choose from.I will use your site again !! and tell my friends.
Found them through a google search and was impressed with their prices so ordered the Buddha indoor water feature. The item arrived the next day. Definitely a no hassle buying experience from this company!
a large van pulled up and driver came to door to say he had a heavy pallet for us and asked where we wanted it,,our drive is about 2 car lenghs long and leads into garage which we wanted in it, he opened bacc doors and dragged pallet out till it was on the point of balance and i could not belive he droppet on floor with a crash and then screwed it round and dropped other side so it dropped on to floor and then dragged it into garagewith strapping, i eventualy got a younger person in to get wrapping and strapes off and take the lid off the pump and lights were in there no packing to protect them from granite so i am awaiting a electrician to check out if they still work, am 72 yrs old and awaiting a hip operation soon so i could not help him.
The web site was attaractive and informative. The product specification concise and clear. Delivery was made within 48 hours, half of which time was a Sunday. Product not yet installed because it is part of a garden refurbishment, but all the components are there and so we anticipate no problems. On this performance, we should certainly be happy to buy again from this company.
Lovely water feature best one I have had so far. Doesn't splash and it makes a gentle trickling sound. The delivery was very quick I ordered it on a Monday lunchtime and received it Tuesday lunchtime amazing. I had to ring for some advice on the length of the lead and spoke to a lovely girl who answered my question straight away.
The water feature is a real talking point in our home but one to hide when small
Grandchildren are around as it is extremely eye catching and quite delicate.
I have received 3 items from UK Waterf eatures. 2 fine, but 1 damaged. When reported the matter was taken in hand and dealt with immediately, with collection of damaged goods and refund arranged. I would confidently recommend buying from them, particularly when they offer value for money.
i baught these items on the recommendation of my next door neighbour hopeing not to have the same problem as them,they had 3or4 bulbs not working,but when i opened my parcel it was the very same 2 bulbs not working,1 bulb broken inside the holder,and i holder had broken connector. the other item i baught was 100 led muliti action solar fairy lights,it said on the box be carefull removing from box,but the box was open with the lights hanging out,fortunately the lights still work,but not very good quality control on whoever packed these items. very disappointed,will think twice the next time before ordering anything.
I emailed for information, I phoned for information and got good easy and straightforward answers on both. Once ordered delivery was quick, packed well and no complcations, an all round 5 star performance, thank you
I ordered it one day, delivered the next and now I have a water feature I always wanted on my patio! Rather the wrong time of the year but roll on next summer!!
Thank you Water Features it is all it promised to be.
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