Reply from Ultralase - Precisely what your eyes deserve
[REPLY]
- Reviews (529)
- Colin Shawley
- 1 Review
A very professional and courteous service
I had Inter Ocular Lenses fitted to both eyes in November 2012. Every time I went for an appointment the staff were very helpful and informative. The consultant was very helpful, giving me detailed information every step of the way. The operation (at Birmingham University) was very straightforward and I was put at my ease by the nurses and doctors. I was surprised at how quick everything was, yet very happy at the service I received. I have been to follow-up appointments, asked questions on the telephone, and always have been helped and reassured. My eyesight is now hugely improved, which is what I needed, as I am a PCV driver, so need very good driving vision. A superb service, highly recommended.
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- Vicky Rockliff
- Runcorn, GB
- 1 Review
Don't do it. The follow up is terrible, I'd say the left hand no longer knows what the right hand is doing since the merged
Very disappointed by the utter lack of after care service.
I had my surgery IOL surgery in Liverpool Dec 2011. Thought 2012 went for all follow up appointments and was told that as my prescription was now small I would be able to have top up laser to sharpen up the blurred distant vision I have.
I had IOL because my cornea are thin and I have RA.
Howerever as I have said after my surgery I was repeatedly told I could have top up laser surgery to sharpen my vision as my RA is stable and the top up would be achievable now my prescription has improved.
After months of being messed around I was booked to attend the Chestet clinic last Saturday. A few hours before my appointment they phoned me to say don't bother coming for the appointment as they would not carry out the top up due to my RA.
Then they phoned me back 20 mins later asked me to to attend my appointment later that afternoon. At the appointment I had an eye exam. My pupils were not dilated and after the quickest eye test ever I was told my sight had improved more and that there was no scar tissue so I would not need any Yag treatment. Although how this can be determined without dilation is questionable. And I still have blurred vision. And need glasses for driving/distant and for reading.
Before I left the CHESTER clinic I was told Someone from customer service would call me this week to tell me what would be happening. Needless to say no one has called.
Since the merger Optimax Ultralase has completely lost all duty of care. I am extremely dissapointed and will be advising anyone who is contemplating laser surgery to not bother. I will also be taking this mater further.
- Teresa Aileen Smith
- 1 Review
Lens inplants not for me
I dont't ware glasses now but at night I see bright halos round the light souce this has resulted in me not driving at night. And I also experience when reading one line runs into the other I have been told that's it we are signing you off there is nothing more we can do .Very disappointed in the results and it cost £7,000 to end up like this
My Name is Teresa Eileen Smith Not Aileen ?
- Chris Dawson
- 1 Review
Friendly, Professional, and hassle free!
I had free consultations with both Ultralase and Optical Express. At Optical Express, I was shepparded from one room to another, to another, to another for each of the different tests. I did not have a central representative who explained the process to me, nor did I feel like my business was important to them.
At Ultralase, everyone I met was friendly and willing to answer any questions. I completed all tests in one room, before having a consultation with an Optom in another. It was also cheaper than Optical Express. Would definitely recommend to any one.
- Andrew Shakespeare
- 7 Reviews
Not happy with the outcome
I first thought about laser eye surgery in 2011 and had a consultation in Birmingham, I was advised that supracor was the way forward and the surgeon was fully converse with the procedure. This procedure does both eyes for distance and near vision, your near vision will be as good as it can be within 24hours but your distance vision can take upto 3 months to recover or so I was told at the consultation only to find out just before the surgery it can take upto 6 months for the distance vision to become as good as it is going to be.I decided to wait until the winter as I thought this would be better due to me not being as active. In October 2012I had supracor to both eyes at Birmingham.
Before the surgery I needed reading glasses and my long vision was just starting to deteriate although I was well within driving standard.
The day of my surgery was a Wednesday and I had to travel 45 miles so I had a friend drive me to the clinic and I arrived an hour early, the money for the procedure was taken on arrival and I took a seat it was only after my apointed time that I was informed that they were running over an hour late so after being there for two and a half hours I was called through to see the surgeon Mark, it was at this time that Mark explained to me the recovery time for the distance vision is upto 6 months and not 3 and I was advised on my consultation. After the surgery the pain was excrusiating and lasted for about 4 hours before I could go to bed, the next day was my follow up apointment and I arrived 20 minutes early reported to reception but unfortunately I was forgotten about and after visiting reception again, an hour after my time was their a look of panic and I was seen 15 minutes after that by a very apologetic optromitrist. I was told at this meeting that all was good and I had 20/20 and driving standard, "I replied DRIVING STANDARD" I can't even see a number plate 40 foot away let alone read it, the reply came "if you don't feel comfortable then don't drive. I had a follow up apointment about 8 days later only to be told that my vision has deteriated and I NO LONGER have driving standard. (good job I didn't drive) or I would of been stuck. It took Ultra lase over a week to send me glasses so that I could drive but the outcome now is that I an glasses dependant and have to wear them for anything apart from reading so when I am doing my job the glasses are on off, on off all day which isn't good, I have now been informed that Optimax don't supply glasses so it's down to me. Optimax are looking at diong a different procedure on my eyes in April as that will be the 6 months up, the problem is they can't open a flap up so they will have to laser the front on my eyes to try and correct the probem. There are 10 of us at work that have had laser eye surgery and 3 of us are wearing glasses. These figures don't get published do they. If you wear glasses all the time you have nothing to lose but money. 1 in 10,000 end up with an eye infection from drinking water that leaves them with a vision imparment or they go blind. Make your own mind up you have now heard the truth.
- Ian Bartle
- 1 Review
From 3 pairs of glasses to none
I used to wear glasses for close up work, another pair for reading and a third pair for watching TV.
Now I don't wear glasses at all, will never need to and won't have to worry about cataracts later in life.
In hind sight it was all so easy really. I will confess I was nervous about the surgery, after all we are talking about lense replacement, not something you want to go wrong but the surgery was painless and so long as you don't mind the eye protectors at night for a few weeks then it was a breeze.
As for the end result, well I have better than 20/20 vision for most distances and where I don't, at about arms length, it's not sufficently poor that I am likely to compensate for it with glasses.
Would I recommend eye surgery and Ultralase....yes I would. The question you have to ask yourself is "how much of an inconvenience is it to me having to wear glasses".
- Terrie_Barker
- 1 Review
Fantastic service and great hospitality
Always helpful. Very welcoming and calming when visiting. Reassured me during the introduction, pre-tests and process itself. Found them to be very interested and concerned with my well being. Subsequent visits were relaxing and they were always welcomng after the event.
- Glenis Biddle
- 1 Review
I love my 'new' eyes!
I've worn glasses or contact lenses since I was 10 years old and decided to treat myself to 'new eyesight' for my 60th birthday this year.
I felt comfortable from the moment I first entered the Ultralase clinic in Maidstone for my initial 2 hour assessment and felt the same way when I returned for the actual procedure.
Everything was carried out professionally and with great care and I have already recommended Ultralase to a friend who will be having the procedure done shortly.
My five star rating is well deserved.
- TM Kendall
- 1 Review
Underwhelming in most ways
My experience with Ultralase has been so-so - the actual surgery was fine and my vision is loads better. However the attention to detail and lacklustre levels of customer service have left me wanting.
The initial consultation was fine, I knew a bit about the procedure having looked into it a few years before. The sales assistant didn't really clarify on my concerns and questions though and I didn't really understand the difference between the Ultra and Elite treatments; in the end I opted for the Elite as I didn't want to skimp on my own health, although I am not entirely convinced that the Elite procedure was actually any better for the extra money.
Having paid the best part of £4,000, I had another consultation which again felt a bit rushed and I didn't feel like a valued customer as I was hurried out of the building and still didn't understand the benefits of an Elite treatment.
Come the day, the nurse who saw me into the surgery room was great, very calm and approachable and just the right level of information coupled with a calm nature. I had initial issues keeping my right eye open in the bright light during the procedure which posed issues with the laser but I didn't really feel like I was helped through this by the surgeon. The light was extremely bright which caused me to wince, and thus my right eye couldn't stay open. Although quite visibly annoyed, the surgeon did at least turn the lights down in order to complete the surgery on my left eye which went without a hitch.
The post-treatment customer care was worse than the pre-treatment appointments to be honest. The same lady who rushed me before seemed to be wanting to get through the aftercare appointment as quickly as possible and my concerns about my sight were mitigated with a simple "it'll settle down over a few months" which didn't really ease my concerns or sound that professional.
My left eye has excellent vision, and although I'm told my right eye has 20:20 vision it is certainly lagging behind in terms of "crispness" and I want an independent eye test to verify this. Although the surgery has technically met the standard, it is slightly annoying as I use telescopic sights on my right eye at work and would have hoped the same standard could have been achieved across both eyes.
I asked for a customer feedback form after this appointment and the receptionist couldn't find any. I was told to simply "go online and find a feedback form" which wasn't very helpful at all and as a customer who has paid thousands for an elite private treatment it seemed a little blaise.
Further to this it now appears that ultralase have now merged with another company and won't be able to honour my second aftercare appointment time as a result of having to use their clininc instead. I would have expected to be able to keep the slot; but apparently someone's already booked into that time (me? surely as the person who booked it first, before this merger, and with no knowledge of the merger, I should have the priority?). I'm not sure I can make the re-arranged appointment as it's on a weekday too.
All in all, I would recommend the procedure and life without glasses is excellent. Not having to fumble with prescription sunglasses is one aspect in particular I love! Please consider your optician wisely and think long and hard about the clinic though - I definitely didn't get the re-assurance or customer care you should be desiring from a company which bills itself as the premier private laser eye surgery clinic in the country. They were more interested in the money and once you'd paid it was like a factory conveyor belt for the most part.
- Krystyna Chojnacka
- 1 Review
- Joanna Blatherwick
- 1 Review
Very helpful attentive staff
The staff, nurses and surgeons were very helpful ad attentive throughout my treatment. Unfortunately on the day of surgery for my second eye I was ready for theatre when the surgeon discovered that they had the wrong size lens therefore my surgery couldn't go ahead. This was frustrating and meant I had to take more time out from work and travel 2 hours the weekend after it was originally planned. The surgeon and staff were very apologetic and extremely helpful but when you get yourself ready for what's happening in an already stressful situation it's not very nice. Having said that I have to stress again that the staff are and the outcome is amazing!
- John Kessel
- 2 Reviews
Very disappointed with the service provided, it has left me needing more glasses than before.
I could not have laser treatment but was offered lens replacement surgery. This was supposed to give long distance vision as good as with my glasses and short distance good enough to read by for short periods with weak reading glasses for longer reading. After three painful operations (they put in the wrong lens in the first operation) I still need glasses for long distance (weaker than previously) and several pairs for short distances. They did not explain that this procedure leaves you with no focussing ability, so I can see things at one distance but not slightly closer or further away. It also reduced my peripheral vision and my night vision and produces a huge amount of halo around lights at night. I don't feel safe driving at night and my ability to work has been seriously affected. It is now over 12 months from the first surgery and all they say is wait another 3 or 4 months to see if it settles! Having a second operation to change the incorrect lens has also left me with an astigmatism. The staff at Cambridge all come across as very friendly but they can't give me answers for what has gone wrong and the process has cost nearly £8000 (almost what I earn in a year). This is without doubt the worst decision I have ever made.
- Dave Frater
- 1 Review
VERY VERY GOOD INDEED
I found the whole experience from initial consultation, treatment and subsequent aftercare for check ups to be 1st class. I was not kept waiting once.
Nice clean reception area and generally a very comfortable experience.
- Nicky Campbell
- 1 Review
amazing!
I was very nervous about having the laser treatment but from the minute I walked out from my consultation all the nerves had disappeared. On the day of treatment everything was explained to me again and I met with the surgeon joe he was lovely and so were all the clinic nurses. The procedure took 10 mins and I could see straight away it was amazing I should have done this 10 years ago! I would not hesitate in recommending ultralase to anyone they are outstanding.
- Karen Rostron
- 1 Review
highly recommended - I don't know why I didn't have laser eye surgery sooner!!
excellent and friendly staff and very clean building.
I was very impressed from the minute I booked my consultation to going back for my first check up after having the surgery. I would highly recommend laser eye to anyone.
I was put at ease by the staff regarding the procedure which really does help. and the fact that you got a lifetime guarantee with the treatment because they are that confident in the surgery really helped me have confidence in getting it done!
the only complaint I have is that ultralase were taken over by within the first week of having my surgery - this has made me feel a bit uneasy and a bit grateful that I had my surgery done when I did as I don't think I'd have as much confidence going elsewhere. really wish I could have carried on my aftercare at ultralase.
I was booked in at ultralase for my week after check up but as it had been taken over it was actually 3 week's later at the optimax building - the service and care was no where near as good or warm/friendly as ultralase. felt like I was just being ushered into a room then out the door......
- Martin Allan
- 1 Review
Happy enough to tell anyone i know, what a difference !!
I am delighted with the overall experience and results so far, due a check up at the end of January which would let me know if there is any improvemnts since my last check up.
- Chris Clarke
- 1 Review
Angry and frustrated
Evs' mantra. I am so fed up with blinking and squinting, Have not been able to read a newspaper since the op. Rubbish and hope it improvesen as i type this one month after Supracor, everything is a blur and guesswork. Beginning i wish i never had it done. Ultralase merged with Optimax and they do not do supracor and the optrometrist has to read up on it. Surgeon meets, greets and operates and thats it. No follow up from him just the 'it can take 3 month
- Linda Dalton
- 1 Review
The nicest people you will ever meet
I can't recommend ultralase enough. The staff are so friendly you feel as if you know them all your life. They really put me at ease. The treatment was so quick and easy I have perfect vision now. Thanks to everyone in Ultralase Waterford for everything will recommend you to everyone.
- Corinne Muller
- 1 Review
Outstanding Service
I went to Ultralase to see if I thought I could trust them with my eyesight.
I was so impressed with the consultation, their knowledge and explanation I decided then & there to go ahead with the surgery.
Best thing I have ever done.
Don't hesitate, just let Ultralase do it!
- Lorraine Fairhurst
- 1 Review
So sad to see you go!
The care given by Ultralase was second to none but I was dismayed when the take over happened when I was between operations and Utralase became Optimax. They are a pale imitation and not nearly as professional. I have yet to receive in writing confirmation that they will honour the lifetime guarantee either,even though I had my cataract surgery in early December.
- Steven Harrison
- 1 Review
- HG
- 2 Reviews
Really great!
It's just amazing to have good vision again. I thoroughly recommend Ultralase for their good service, care and professionalism.
- Caroline Clarke
- 1 Review
i am so delighted with my laser surgery i can see extremely well again
i thought the whole process was fast and efficient. The care and attention of the Optilase team was second to none!
I am very pleased with my recovery and i done exactly as instructed by the Optimologist.
- Customer Brian Mc Lernon
- 2 Reviews
Very professionally run before,during and after my treatment
Ultralase made me feel very comfortable before during and after my treatment. The procedure was over in a matter of seconds and was totally pain free. The few hours following the treatment my eyes felt slightly uncomfortable as if there was something in my eyes but this passed in a few hours. A few hours after my laser treatment I looked at my watch and for the first time for many years I was fit to see the digits very clearly. The next morning I looked at My mobile phone and I could see names,numbers and could read messages and text without the use of glasses.I am very pleased with my overall result and my vision is still improving.
- Marco Leanza
- 1 Review
They merged with optimax without prewarning + still no improvements in my vision
Still awaiting concrete improvements
- Stephen Barr
- 1 Review
Pretty good service but dissapointed in aftercare service
I had both eyes treated using what Ultralase call Supracore. The service was very good up to and including the operation. But, a few days later I had a phone call to change my appointments, now to be held by Optimax as Ultralase are now apparently in partnership with them. I wish I had known this previously as Optimax were offering a 20-30% discount on treatments but I stuck with Ultralase as I had been recommended by a friend. It's now been about 6 weeks since my operation and my right eye is still out of focus. I understand it can take up to 3 months to settle, but at the moment I am slightly disappointed as the left eye is great. I'll have to wait and see what Optimax say at the next appointment in 2 weeks time.
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- Gillian Robbens
- Newark, GB
- 1 Review
The best thing I ever did,excellent staff,professional and very warm and caring throughout the whole process.Thankyou very much.
Should I or shouldnt I this was the question, I went for the consultation and made my mind up straight away, I wanted to look better and be rid of specs forever, I was scared there was no need, throughout the whole process I was made special and reassured that it wuold be painless, they were right, within days I had brilliant vision in the first eye, two weeks later I had the second one done again with brilliant results then went on a well deserved holiday! Once again thank you for all the care and dedication.
- Mandy Gibson
- 1 Review
I've waited a month to leave this review to see if I changed my mind. I haven't
I had my 6 month check up in Chelmsford last month. It had been cancelled and rearranged due to staff being told they were being made redundant and therefore not available. That said I was seen by the same person who had done my previous checkups. On this occasion I had a number of concerns that I wanted addressed including problems with night vision/glare and lack of improvement in my left eye. I went through them all and the response I received was 'I'm not going to recommend more surgery' (I had not said I wanted this) and 'What do you want me to say?' I went into the appointment seeking reassurances and came out with none. I left feeling angry and upset. I was offered another appointment in a further 6 months and it felt like that was just to get me to leave. I paid in excess of £4000 for a treatment that hasn't delivered the results I was led to expect and the dismissive attitude of Ultralase staff on this occasion was unacceptable. I will be writing formally to complain.
- Jonathan Humphrey
- 1 Review
A change of life...
the change in my life and the quality of my life since I've been able to stop wearing glasses is tremendous.
The service, aftercare and approach Ultralase took was fantastic, I would recommend both laser eye surgery and Ultralase without pause.
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- Saff Sasparila
- Bristol, GB
- 1 Review
very impressed by service provided by my surgeon - amazing results thank!!!
I was all set to have surgery in June but the surgeon recommended wating due to my hayfever
I was very impressed by this professional behaviour and had total confidence in getting my eyes lasered in October
the results are fantastic with no complications
- Tracey Cribben
- 1 Review
Grey area's
I have had the lenses replaced in both eyes. My treatment unfortunately is to be on going, as at least one eye still has a prescription so will need Laser 'tweeking' as I am having difficulty in reading, and have large halo's around lights making night driving a little difficult.
That being said, I do not need glasses on any kind of regular basis though they may be necessary for reading, which is not a big deal to me, though a little dissapointing.
All the staff at Chelmsford and my Surgeon and his team at Harley Street were supremely professional and proficient in all of our dealings without being pompous or giving off that uncomfortable feeling of being unquestionable,They are more than happy to let you ask the same question twice or to call and/or email them if you remember a question forgotten during the consultation.
My rating reflects the fact that my treatment is currently incomplete.
I have been amazed at the difference I am already experiencing... but look forward (pun intended) to further improvement and being able to allocate that final star. Watch this space.
- Michelle Hillier
- 1 Review
- Tracy Griffiths
- 1 Review
Professional & friendly
They were very professional and approachable, explained everything clearly, were very good in allowing my husband to be with me at all stages apart from the operating room.
After care has been good and I have my next appointment in 4 months time - eyesight is perfect, it has made a huge difference in my everyday life - I would definitely recommend to anyone
- Edith Morrone
- 1 Review
Very friendly and helpful staff and overall a good experience
When I attended for the first consultation staff were very informative and helpful, On the day all my questions were answered and staff were reassuring about the procedure. My follow up appointments were good and I am very happy with the result.
- Glenda Hutting
- 1 Review
polite effecient informative supportive
Looked at various places to go to discuss having my eyes lasered and spoke to different people who had laser treatment at other establishments and thier outcomes. Ultralase seemed more expensive than other establishments.They gave good follow up care unlike other establishment seemed to offer. Ultralase Informed me of every stage of treatment and were available if needed by email telephone and in person. Better than 20/20 vision just 24 hours after treatment I still require magnifine glasses(1-2)over the counter for tiny writing(on backs of food packaging) and reading maps also in areas where the light is poor.. It is great not wearing glasses all the time and seeing everything so clearly.
Surgeon not very chatty but the other staff made up for that.
- Elaine Effard
- 1 Review
Awesome!
The surgery was rapid, almost entirely pain-free for me, and has totally changed my life. No more contact lenses and better than 20/20 vision! Would definitely recommend it!
- BCV
- 1 Review
Good treatment, but Surgeon needs to be more caring & approachable...
Had IOL done about a year ago (Jan 2011), then laser surgery (Dec 2011) at the Birmingham Clinic, although it has corrected a fair amount of short-sightedness in which I am grateful for but I was amazed to be discharged by the Optometrist when I have been expressing concern that my vision is hazy and dull 24/7, that seeing things within arms length is poor and when asked if my vision now is the same as when I wore contact lenses and I said "No it is not" and that I can get about and see objects but it wasn't ideal also that I rarely drive anymore, (which is so annoying & fustrating) which has made me less independant also that the fairly large eye floater that occured after the IOL Op causes my vision to become cloudy/blurry whenever I move my eye and now that the weaker eye has to work even harder it causes that eye to strain, my eyes feel tired all the time and I get black specks that appear now and again I have found that I get regular headaches especially on cloudy days (which my Opticianist said that I would more than likely get).
I know that she had mentioned this previously to my Surgeon previously so I would have thought that the Surgeon would have at least taken the time to see me to make sure everything was OK and to listen to a few of my concerns and give me some kind of explanations as to why my vision is not 100% and not have left it for the Optometrist to deal with especially when I had a complex prescription to begin with.
I just feel that the personal care from the Surgeon could of been much much better given the severity of my vision and the increasing risk factor of having surgery so I would have expected better and especially when it cost me nearly £6,000.00, whats more concerning is the fact that he hasn't even bothered to find out what the outcome of the final surgery has been!! (Duty of Care somewhat lacking, comes to mind)!!
All I can say is make sure you choose a Surgeon who is caring, who is willing to make time for you and listen to his patients and reassure you especially when things do not turn out as you would have hoped and not try to avoid or dismiss you.
- Laura Bright
- 1 Review
Everything the staff said came true.
I was quite nervous at the idea of having laser eye surgery but was fed up with wearing glasses and contact lenses so decided to go for a consultation.
The staff were fantastic and talked me through everything. They god not try to sugar coat things or push me into having it done. They told md exactly what would happen and talked md through the recovery process on a day to day basis. I decided to go ahead with the treatment and my recovery went exactly as the staff had said. The staff were very supportive before during and after my treatment.
I went back today for a progress check up (5weeks) and have been told I now have 20/20 vision. I'm so pleased I decided to go ahead.
- Caroline Gainey
- 1 Review
First time I'm glasses free in 30 years!
Almost three months since my laser treatment and my distance vision is fantastic. I had astigmatism in both eyes. I wore glasses full time for over thirty years. My middle distance and reading vision is also very good.....no glasses required now at all! It was certainly worth the discomfort that I felt for a few hours after the treatment. A consultation costs nothing with Ultralase. And you just might be amazed with what they can offer. I know that I was. You are treated as an individual and for once it's not all about the money. I found the surgeon very honest in his approach and on the day, he did not try to sell me something that I did not need, therefore substantially reducing the initial cost. They also have a very good follow up and after care service. I would have no hesitation in recommending Ultralase. Go with an open mind and ask loads of questions. If you are suitable you won't regret it. I know that I didn't. Good luck!
- Kevin Bent
- 1 Review
Life changing!!
Been thinking about getting my eyes lasered for about a year, then spoke to a work college who had it done. Got the DVD, had the consultation. Everything was very flexible which fitted conveniently into my busy work schedule, then I was convinced it was for me. I was very nervous on the day of the surgery. Was made to feel very comfortable by all the staff and was re-assured at all times. There was some discomfort during the surgery which was unpleasant but bearable and only lasted 30 secs to a minuite. The recovery time is the only part that is always going to differ as everyone is different. I would advise a few days off work, resting at home.
Ultralase
Longest Established
Ultralase are the UK's 1st and longest established, national laser eye surgery provider
Surgeons
All our laser surgeons in Great Britain are accredited by the Royal College of Ophthalmologists
Prices
All laser eye treatment prices have been lowered, making Ultralase more affordable than ever.
Ultralase
Laser eye surgery from Ultralase, the UK laser vision correction specialists. Find out about laser eye treatments for short sight, long sight and astigmatism such as lasik eye surgery, lasek, wavefront, intraocular, ck, intralase, and more.
Visit Ultralase - Precisely what your eyes deserve
Call Free on - 0808 144 20 20
LS29 8SU Leeds
United Kingdom
Category
Ultralase - Precisely what your eyes deserve is ranked 10 out of 17 in the category Categories Health & Wellbeing Eye Treatment
