Ultralase - Precisely what your eyes deserve reviews

Ultralase - Precisely what your eyes deserve reviews

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Review by confirmed purchaser

Underwhelming in most ways

My experience with Ultralase has been so-so - the actual surgery was fine and my vision is loads better. However the attention to detail and lacklustre levels of customer service have left me wanting.

The initial consultation was fine, I knew a bit about the procedure having looked into it a few years before. The sales assistant didn't really clarify on my concerns and questions though and I didn't really understand the difference between the Ultra and Elite treatments; in the end I opted for the Elite as I didn't want to skimp on my own health, although I am not entirely convinced that the Elite procedure was actually any better for the extra money.

Having paid the best part of £4,000, I had another consultation which again felt a bit rushed and I didn't feel like a valued customer as I was hurried out of the building and still didn't understand the benefits of an Elite treatment.

Come the day, the nurse who saw me into the surgery room was great, very calm and approachable and just the right level of information coupled with a calm nature. I had initial issues keeping my right eye open in the bright light during the procedure which posed issues with the laser but I didn't really feel like I was helped through this by the surgeon. The light was extremely bright which caused me to wince, and thus my right eye couldn't stay open. Although quite visibly annoyed, the surgeon did at least turn the lights down in order to complete the surgery on my left eye which went without a hitch.

The post-treatment customer care was worse than the pre-treatment appointments to be honest. The same lady who rushed me before seemed to be wanting to get through the aftercare appointment as quickly as possible and my concerns about my sight were mitigated with a simple "it'll settle down over a few months" which didn't really ease my concerns or sound that professional.

My left eye has excellent vision, and although I'm told my right eye has 20:20 vision it is certainly lagging behind in terms of "crispness" and I want an independent eye test to verify this. Although the surgery has technically met the standard, it is slightly annoying as I use telescopic sights on my right eye at work and would have hoped the same standard could have been achieved across both eyes.

I asked for a customer feedback form after this appointment and the receptionist couldn't find any. I was told to simply "go online and find a feedback form" which wasn't very helpful at all and as a customer who has paid thousands for an elite private treatment it seemed a little blaise.

Further to this it now appears that ultralase have now merged with another company and won't be able to honour my second aftercare appointment time as a result of having to use their clininc instead. I would have expected to be able to keep the slot; but apparently someone's already booked into that time (me? surely as the person who booked it first, before this merger, and with no knowledge of the merger, I should have the priority?). I'm not sure I can make the re-arranged appointment as it's on a weekday too.

All in all, I would recommend the procedure and life without glasses is excellent. Not having to fumble with prescription sunglasses is one aspect in particular I love! Please consider your optician wisely and think long and hard about the clinic though - I definitely didn't get the re-assurance or customer care you should be desiring from a company which bills itself as the premier private laser eye surgery clinic in the country. They were more interested in the money and once you'd paid it was like a factory conveyor belt for the most part.
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Review by confirmed purchaser

Very helpful attentive staff

The staff, nurses and surgeons were very helpful ad attentive throughout my treatment. Unfortunately on the day of surgery for my second eye I was ready for theatre when the surgeon discovered that they had the wrong size lens therefore my surgery couldn't go ahead. This was frustrating and meant I had to take more time out from work and travel 2 hours the weekend after it was originally planned. The surgeon and staff were very apologetic and extremely helpful but when you get yourself ready for what's happening in an already stressful situation it's not very nice. Having said that I have to stress again that the staff are and the outcome is amazing!
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Review by confirmed purchaser

Very disappointed with the service provided, it has left me needing more glasses than before.

I could not have laser treatment but was offered lens replacement surgery. This was supposed to give long distance vision as good as with my glasses and short distance good enough to read by for short periods with weak reading glasses for longer reading. After three painful operations (they put in the wrong lens in the first operation) I still need glasses for long distance (weaker than previously) and several pairs for short distances. They did not explain that this procedure leaves you with no focussing ability, so I can see things at one distance but not slightly closer or further away. It also reduced my peripheral vision and my night vision and produces a huge amount of halo around lights at night. I don't feel safe driving at night and my ability to work has been seriously affected. It is now over 12 months from the first surgery and all they say is wait another 3 or 4 months to see if it settles! Having a second operation to change the incorrect lens has also left me with an astigmatism. The staff at Cambridge all come across as very friendly but they can't give me answers for what has gone wrong and the process has cost nearly £8000 (almost what I earn in a year). This is without doubt the worst decision I have ever made.
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Review by confirmed purchaser

VERY VERY GOOD INDEED

I found the whole experience from initial consultation, treatment and subsequent aftercare for check ups to be 1st class. I was not kept waiting once.
Nice clean reception area and generally a very comfortable experience.
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Review by confirmed purchaser

amazing!

I was very nervous about having the laser treatment but from the minute I walked out from my consultation all the nerves had disappeared. On the day of treatment everything was explained to me again and I met with the surgeon joe he was lovely and so were all the clinic nurses. The procedure took 10 mins and I could see straight away it was amazing I should have done this 10 years ago! I would not hesitate in recommending ultralase to anyone they are outstanding.
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Review by confirmed purchaser

highly recommended - I don't know why I didn't have laser eye surgery sooner!!

excellent and friendly staff and very clean building.
I was very impressed from the minute I booked my consultation to going back for my first check up after having the surgery. I would highly recommend laser eye to anyone.
I was put at ease by the staff regarding the procedure which really does help. and the fact that you got a lifetime guarantee with the treatment because they are that confident in the surgery really helped me have confidence in getting it done!

the only complaint I have is that ultralase were taken over by within the first week of having my surgery - this has made me feel a bit uneasy and a bit grateful that I had my surgery done when I did as I don't think I'd have as much confidence going elsewhere. really wish I could have carried on my aftercare at ultralase.
I was booked in at ultralase for my week after check up but as it had been taken over it was actually 3 week's later at the optimax building - the service and care was no where near as good or warm/friendly as ultralase. felt like I was just being ushered into a room then out the door......
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Review by confirmed purchaser

Happy enough to tell anyone i know, what a difference !!

I am delighted with the overall experience and results so far, due a check up at the end of January which would let me know if there is any improvemnts since my last check up.
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Review by confirmed purchaser

Angry and frustrated

Evs' mantra. I am so fed up with blinking and squinting, Have not been able to read a newspaper since the op. Rubbish and hope it improvesen as i type this one month after Supracor, everything is a blur and guesswork. Beginning i wish i never had it done. Ultralase merged with Optimax and they do not do supracor and the optrometrist has to read up on it. Surgeon meets, greets and operates and thats it. No follow up from him just the 'it can take 3 month
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Review by confirmed purchaser

The nicest people you will ever meet

I can't recommend ultralase enough. The staff are so friendly you feel as if you know them all your life. They really put me at ease. The treatment was so quick and easy I have perfect vision now. Thanks to everyone in Ultralase Waterford for everything will recommend you to everyone.
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Review by confirmed purchaser

Outstanding Service

I went to Ultralase to see if I thought I could trust them with my eyesight.
I was so impressed with the consultation, their knowledge and explanation I decided then & there to go ahead with the surgery.
Best thing I have ever done.
Don't hesitate, just let Ultralase do it!
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Review by confirmed purchaser

So sad to see you go!

The care given by Ultralase was second to none but I was dismayed when the take over happened when I was between operations and Utralase became Optimax. They are a pale imitation and not nearly as professional. I have yet to receive in writing confirmation that they will honour the lifetime guarantee either,even though I had my cataract surgery in early December.
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Review by confirmed purchaser

Top class

Highly professional service but with a friendly manner
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Review by confirmed purchaser

Really great!

It's just amazing to have good vision again. I thoroughly recommend Ultralase for their good service, care and professionalism.
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Review by confirmed purchaser

i am so delighted with my laser surgery i can see extremely well again

i thought the whole process was fast and efficient. The care and attention of the Optilase team was second to none!
I am very pleased with my recovery and i done exactly as instructed by the Optimologist.
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Review by confirmed purchaser

Very professionally run before,during and after my treatment

Ultralase made me feel very comfortable before during and after my treatment. The procedure was over in a matter of seconds and was totally pain free. The few hours following the treatment my eyes felt slightly uncomfortable as if there was something in my eyes but this passed in a few hours. A few hours after my laser treatment I looked at my watch and for the first time for many years I was fit to see the digits very clearly. The next morning I looked at My mobile phone and I could see names,numbers and could read messages and text without the use of glasses.I am very pleased with my overall result and my vision is still improving.
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Review by confirmed purchaser

They merged with optimax without prewarning + still no improvements in my vision

Still awaiting concrete improvements
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Review by confirmed purchaser

Pretty good service but dissapointed in aftercare service

I had both eyes treated using what Ultralase call Supracore. The service was very good up to and including the operation. But, a few days later I had a phone call to change my appointments, now to be held by Optimax as Ultralase are now apparently in partnership with them. I wish I had known this previously as Optimax were offering a 20-30% discount on treatments but I stuck with Ultralase as I had been recommended by a friend. It's now been about 6 weeks since my operation and my right eye is still out of focus. I understand it can take up to 3 months to settle, but at the moment I am slightly disappointed as the left eye is great. I'll have to wait and see what Optimax say at the next appointment in 2 weeks time.
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Review by confirmed purchaser

The best thing I ever did,excellent staff,professional and very warm and caring throughout the whole process.Thankyou very much.

Should I or shouldnt I this was the question, I went for the consultation and made my mind up straight away, I wanted to look better and be rid of specs forever, I was scared there was no need, throughout the whole process I was made special and reassured that it wuold be painless, they were right, within days I had brilliant vision in the first eye, two weeks later I had the second one done again with brilliant results then went on a well deserved holiday! Once again thank you for all the care and dedication.
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Review by confirmed purchaser

I've waited a month to leave this review to see if I changed my mind. I haven't

I had my 6 month check up in Chelmsford last month. It had been cancelled and rearranged due to staff being told they were being made redundant and therefore not available. That said I was seen by the same person who had done my previous checkups. On this occasion I had a number of concerns that I wanted addressed including problems with night vision/glare and lack of improvement in my left eye. I went through them all and the response I received was 'I'm not going to recommend more surgery' (I had not said I wanted this) and 'What do you want me to say?' I went into the appointment seeking reassurances and came out with none. I left feeling angry and upset. I was offered another appointment in a further 6 months and it felt like that was just to get me to leave. I paid in excess of £4000 for a treatment that hasn't delivered the results I was led to expect and the dismissive attitude of Ultralase staff on this occasion was unacceptable. I will be writing formally to complain.

Ultralase Details

About this company

Laser eye surgery from Ultralase, the UK laser vision correction specialists. Find out about laser eye treatments for short sight, long sight and astigmatism such as lasik eye surgery, lasek, wavefront, intraocular, ck, intralase, and more.

Visit Ultralase - Precisely what your eyes deserve

Contact information

Call us on: 0808 144 20 20
We live here: 3 The Embankment
LS29 8SU Leeds
United Kingdom

Category

Ultralase - Precisely what your eyes deserve is ranked 18 out of 21 in the category

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