Prompt delivery, great price points, and excellent backend (customer service) support. No jive or hassle á la 'out-of-stock' surpises post payment. Absolutely legit per my transactions (e-mail, telephone, delivery) w/ company. Now on my shortlist of UK-based outfitters. (Purchased a Rab Xenon X from outside of the UK).
I did an order with them back in November. They had to do an international shipping, but everything went smoothly without any problems. Their international shipping charges were very friendly as well.
I made the order in the evening and they shipped it out the following day. So it's everything you would expect from good internet store. I would do an order with them again if there is such need in the future
The only time you get to know how good a company can be is when things don't quite go to plan. The tent I ordered wasn't quite as specified and the responses and attitude from ultralight outdoor gear was perfect. They could not have done more for me.
This company carries a broad range of lightweight outdoor equipment. If you are looking for lightweight gear: this is a company that has made that their specialty! Shipping of my order to Switzerland was fast, and the price I paid was unbeatable. Furthermore, when I had some initial trouble with ordering - not related to Ultralight or their website - they contacted me personally to ask whether they could be of assistance. All in all a trustworthy company with excellent products and customer service!