Undercutter reviews

Undercutter reviews

Good
8.4
from 0 - 10
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28 Trustpilot review(s)
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Very efficient service

I dropped my I-Phone and my screen smashed. Having checked a few other companies I found Simon's price competitive and he fixed my phone and got it back to me within record time. Would recommend this company as very efficient and good service.
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Excellent service, many thanks!

I would recommend this company to others looking for Xbox repairs. I delivered the item and collected it a week later. Simon was very helpful. They're a small outfit but offer a good service.
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Does what supposed to do

Good service, prompt reactions, good communication, accurate info. What more do you need?
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Excellent laptop repair service and data recovery

I recently used Undercutter when my laptop broke down when (isn't it always the case) I desperately needed it for work. Having gone to Undercutter in a complete panic, I left with the critical data recovered from my laptop, my laptop sent off for repair, and a rented laptop fully loaded with all the programs I needed to see me through so that I could carry on working. A great service at a competitive price - I'd highly recommend.
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Great for PSP repair

I have used Undercutter twice now, both times to repair each of my son's PSP's. The service I have received has been quick and reasonably priced, and has certainly saved me from buying new PSP's!
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Quite simply, I wouldn't go anywhere else...

When my hard drive was knocked and stopped working, I faced a nightmare scenario. The data on it was simply irreplaceable and had taken several years to compile. In despair, I contacted a number of companies, from large concerns to sole traders, in the hope that they might be able to help. It soon became apparent that either they couldn’t, or were only interested in helping themselves – quoting frightening charges, with no guarantee of success. Then, I got lucky – I called Undercutters.

Simon made me no promises. I think that’s really important and I was realistic about the prospects of success. Nevertheless, he offered to investigate the problem at a very reasonable rate and promised to report back with his findings within 48 hours. Not only was Simon good to his word, but he came back to me with the news that a fix might be possible. Again, my expectations were managed, but I had already gained more confidence in the service than I could find in three days of searching the length and breadth of the capital.

I was absolutely delighted when Simon called me to tell me that my precious hard drive had been fixed. It is impossible to quantify the relief, but I can only say that in future, I will definitely look no further than Undercutters for any technical advice – and I own several consoles and other gadgets, which I would trust them implicitly to assist with – although I’m hoping the need doesn’t arise!! Top, top service, at very reasonable rates. Thank you.
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Excellent service

Excellent service, friendly and helpful.
First class job.
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Excellent service and would recommend!

I sent my ipod in to Undercutter as I had got it wet. Although they were not able to fix it because it had been water damaged, they were very efficient and polite during the appraisal process.
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Superb experience with undercutter.co.uk

I was very hesitant at first to use their service to upgrade my ps3 hardrive from 60gb to 250gb. Nevertheless i did some research from a few friends who said they were very happy with their experiences. Fitted very swiftly and the communication was great is you would understand i was slightly scared and was always on there case ! Trustworthy service !
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Excellent service & customer care

Reassuring customer care, efficient fast turnaround, fixed cracked phone screen quicker than expected.
Hopefully won't need to repair screen again, would use Undercutter again, would recommend.
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Excellent service each time

I've always received prompt and excellent service from Undercutter each time. On one occasion Simon delivered a large order for a very important client of mine - everything went smoothly, the delivery was on time and the product was first class. Great to deal with and I would definitely recommend Undercutter.
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Never responds to emails

Never responds to emails, very unprofessional !
www.undercutter.co.uk

Reply from www.undercutter.co.uk

Sorry to read your feedback. If you would like to send me your query, I will ensure it gets answered promptly. We answer many emails every day and so am surprised to read your comments.
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Annoyed, very poor service

I Ordered an Xbox 360 disc drive replacement I was told my xbox had been opened so would incur an additional charge I told them it hadnt as I had owned the console since it was new. It then took the company 2 weeks to get my console back to be. I then got an email offering to buy my positive feedback for this website! I guess I wont be geting that as the email clearly offers £3 paypal for positive feedback! It just seemed like they didnt care!
www.undercutter.co.uk

Reply from www.undercutter.co.uk

Thanks for your feedback. It is common when we get consoles that have had their warranty seals broken, that they have had previous repair attempts. This makes a successful repair much less likely and so we have to make a charge of £15 if the repair fails. This is clearly explained before any charges are incurred and there is no charge if customers do not wish to proceed. Regarding feedback, we may give an incentive for customers who have had a positive experience to leave reviews. We would not ask customers to change their reviews though and so any comments here are genuine experiences of our customers.
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Very professional

I have dealt with Undercutter on two occasions, both to repair my son's PS3. The first time Simon repaired it and the second time it was irrepairable, but they offered me a very good deal on a new machine. They were courteous, replied to my emails and phone calls and above all I found them very professional.
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Good Service,

Purchased a xbox 360 from this site, an got my xbox serviced on a few occasions, an each time was a easy transaction an good service.

Perry Weir, London,
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Excellent Service

I have no complaints as they were very up front with the information and I was also offered a good deal on the repair of my sons PS3.I have no hesitation in recommending them and would be quite happy to use them again should the need arise.
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Saviors!

About one year ago, I broke the glass of my phone (a HTC Leo) and sent it in for repair when nobody else was in able to fix it.
In time and for the money previously confirmed, Undercutter has delivered what promised.
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Extremely Good Service

I took my sons PS3 in for repair and it was repaired on 2 seperate occasions although both times no promises were made as to how long the machine would last as it was very poorly.
I have no complaints as they were very up front with this information and I was also offered a good deal on a replacement PS3.
I have no hesitation in recommending them and would be quite happy to use them again should the need arise.
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Excellant Service & Always Use First For Repairs

Been Using Undercutter for years, had my xbox's repaired every time, always there to ask questions and do there best to help. Reply to emails and keep me upto date with progress, Fixing another one of my xboxs at present.
Reccomend to everyone. Top Notch

Thanks For All Your Help :-)
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Very good and friendly service

Sent my PS3 in for repair and it was repaired on time and it is now working perfectly.

The staff there were friendly and very helpful.

Would recommend.

www.undercutter.co.uk Details

About this company

Undercutter specialises in console repairs such as Sony PSP, Nintendo Wii, Playstation and XBOX aswell as supplying repair parts and other electronics.

Visit Undercutter

Contact information

Call us on: 01727 238 997
We live here: Unit 2, Herts Business Centre, Alexander Road
AL2 1JG London Colney
United Kingdom

Category

Undercutter is ranked 265 out of 529 in the category

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