National Accident Helpline (Underdog) reviews

National Accident Helpline (Underdog) reviews

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Review by confirmed purchaser

Very helpful, clear and precise in dealing with problem, very good indeed

When contacted was spoken to in a very friendly and informal way. Clear instructions and questions and no rushing . Was passed onto local insurance company and am very happy with all the help offered
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Review by confirmed purchaser

Was very helpful and polite people.

My experience with underdog was wonderful the spoke to me with respect they did not treat me any less because of my age I would let other people know about them because they where fantastic.
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Review by confirmed purchaser

Very friendly, patient and helpful. Spoke to me in a kind and respectful way at all times.

I was very unsure about making the call or even if I had a case at all. My condition is very personal and difficult for me to talk about but I was led gently through the initial information gathering process making it very easy for me. the next steps where explained clearly and I was contacted by a friendly solicitor very quickly after making the call. If you need help I recommend you give them a call.
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Review by confirmed purchaser

wonderful friendly service

Dear Erin
Thanks for your help I was loosing hope in the legal system and how Solicitors operate you listened without interrupting me felt listened to re how this has impacted on my life thanks again
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Review by confirmed purchaser

no question too silly

I was put at ease straightaway once I had told what had happened to me. Said I was entitled to my loss of earnings which was my biggest concern, and all I had to do was give them the details and was told I had a good chance of getting that back. All of this took place over the phone in under half an hour. At the end of telling of my accident and answering some none intrusive questions I felt at ease and that I had chosen the right people to go to.
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Review by confirmed purchaser

Pavement Problems

This was very easy to arrange. They were very efficient and passed me on as soon as they assessed my case. Clear and concise with questions that make you think clearly.
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Review by confirmed purchaser

So far I have not complains and have received very good advice and service

I made the call yesterday first to the free phone number , I gave me details the person on the phone was very helpful and she informed me that she would transfer me to someone else who would take further information this person was also very good he put me at ease I was able to provide photos of the accident , i received the welcome pack email within in half an hour and it is all very easy to read through. My only problem is my IT knowledge in completing the forms on line . this is not the fault of the company I can get my son to help me with this or even go to the library and print it all of to complete. so far no complaints and all straight forward
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Review by confirmed purchaser

very good help

thank you for your help
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Review by confirmed purchaser

Very friendly and reassuring

The person who dealt with my enquiry was very caring and supportive.
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Review by confirmed purchaser

I was nervous about contacting yourself as I was not sure what questions would be asked

I was very Pleased with the questioning. The lady put me at ease and did not make me feel Sealy for not remembary some of the answers
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Review by confirmed purchaser

Quick decision and advice that I should take the claim forward.

Friendly staff. Good advice that my claim is worth taking forwards. Quick response from Solicitor. Paperwork sent out immediately.
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Review by confirmed purchaser

Impressive

I was confused after I was involved in a car accident. First thing that came into my mind was a question of how I was going to get through with everything. It was my first accident I didn't know where to go, so I opened the directory and saw the advert. One phone call felt with a lotof issues. My mind was at peace. I definitely would recommend a friend to give a call.
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Review by confirmed purchaser

not impressed with the service

told they would help me then changed their minds 2 hours later. maybe my case wasn't going to earn them lots of money so they decided not to take it . so much for the underdog
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Review by confirmed purchaser

Superb aid as soon as you need it

I would recommend Underdog to you & all my other friends as an efficient company.They take care of you as soon as they have been put in touch with you.
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Review by confirmed purchaser

Brilliant Service

Put me straight through to local solicitors who are now working for me.
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Review by confirmed purchaser

good job

Very quick and helpful
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Review by confirmed purchaser

Brilliant - so helpful and very friendly!

The lady that I spoke to (so sorry I didn't write her name down) was so friendly and helpful. She put me at ease and was grateful for all the information I had at hand, A referral to the solicitors was made and she was lovely, wishing me all the best for my upcoming hospital treatment and also with my claim. Would highly recommend.
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Review by confirmed purchaser

USELESS UNLESS THEY HAVE NOTHING TO DO AND THEY ARE ABSOLUTELY CERTAIN THAT THEY WILL WIN. DO NOT BELIEVE THE "FIGHTING FOR THE UNDERDOG" ADVERTISING!!!!

Should be zero stars. I am very disappointed with the service (although they were never actually rude). If they are not absolutely certain that they will win they will not fight for you at all. Not even argue. My case was for a fall in a darkened alleyway in a hidden man-made hole in the path which gave me severe and extremely painful life-long injuries to my sight and has cost me a fortune. Of course the organisations who made the "repairs" being sued denied responsibility immediately (even though they put it right as soon as the complaint was made) and the people representing me just folded and said, "Ok" and then told me that they are not liable. They strung me along for several very stressful weeks and then dropped me like a ton of bricks. Just an email saying that it's over, goodbye. I complained and received a babbling email just making themselves look worse and National Accident Helpine just said, "It's nothing to do with us" and weren't the slightest bit helpful or sympathetic. So beware, they definitely DO NOT FIGHT FOR THE UNDERDOG! As soon as they came up against any resistance they did not want to know and they just cut me off high and dry.
National Accident Helpline

Reply from National Accident Helpline

"We are sorry to hear that our solicitors were unable to help with your claim on this occasion. We assure you that all of our solicitors do strive to help wherever possible. The solicitor’s decision is based on legal opinion, and if your case could not progress the reasons  should have been explained to you fully. Your solicitor has assured us they have undertaken a number of meausres to ensure this was the case.
We pride ourselves on our excellent customer service and it is important to us that you feel as though National Accident Helpline has stood by you throughout the process of making a claim. Our legal service advises are unabel to offer any guidance on why a claim may or may not progress which is why we recommended speaking to your solicitor. We are cofnident that all our advisers are fully trained to deal with these sorts of queireis in a friendly and helpful manenr however we will be investigating the call.

National Accident Helpline has a Positive Resolution Pack which contains a list of organisations that may be able to offer some help or assistance. Should this be of interest to you please let us know and we can get one sent to you by e-mail or post."
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Review by confirmed purchaser

TIPTOP SERVICE

THANK YOU FOR EASY , FRIENDLY SERVICE .

WOULD DEFO USE AGAIN

THANK YOU
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Review by confirmed purchaser

happy with service

Had a accident, underdog called me within few minutes, happy with service for now

National-Accident-Helpline.co.uk Details

No Win - No Fee

Here at the National Accident Helpline, we understand that getting back on your feet after a serious accident, for example a road accident, is no easy task. You may well have suffered both physically and financially, but the prospect of claiming compensation against an employer or large organisation can often seem daunting. That’s where we can help. NAH has been working since 1993 to help people like you claim the compensation they deserve on a no win no fee basis. So whoever you’re up against, you’ll be better off with us on your side.

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Category

National Accident Helpline (Underdog) is ranked 20 out of 30 in the category

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