Nice idea. A star named after me by my husband. Unfortunately, can't see a star when searching the Universal Star Registry with google. Just a black screen with a white box and my name and registration number on it. Nothing seems to be wrong, but maybe there is. I left it for 40 minutes in case there was a download delay, but nothing. A bit disappointed but, as I say, still a nice idea.
The people who are happy with your product seem to be the ones who got a good reaction when giving the gift. I think it would be a different matter once the receiver tried to access and actually look at their star.
Brought a star from star universal came a day after the date I requested and also thought there was instructions on how to see your star on google earth but just has the co-ordinates of the star and doesn't explain what you have to do to see the listing either
Was very worried I'd left my purchase too late but called them & asked how long it was expected to take, I was told no more than 5 working days & it arrived in 3!
Lovely product & good value for money too. Would highly recommend!
Very happy with the service & easy use of the website. I can't wait to give the gift to my step daughter who loves the space. She will love knowing that there's a star out there with her name on :)
My son wished to purchase this for his girlfriend at very short notice for her birthday. To be honest we did not think it would turn up in time as we had only allowed 3 days. But amazingly t turn up the day before her birthday, complete with her name etc and she loved it.. Have to say a brilliant product and service which I would recommend to anyone. Makes a change to be saying WELL DONE.
I was really pleased with the fast delivery and the nice package received, but it was rather disappointing that I had to re-order due to a spelling mistake. I had been warned that this might happen by other people and, sure enough, the name was spelled incorrectly. I named the star as a tribute to my father-in-law who passed away over new year's and it wasn't very nice to see the spelling mistake - I hope that such careless clerical errors don't happen to everyone.
I've been looking around many websites and checked a few to get the best deal, quiet honestly didn't care about the price all i wanted is a good company. I landed on your website and was intriqgued to see you have alot of options. I made SURE that the package will be at my friends place on the 11th of January or before since she is heading to the middle east where i am staying so that on the 1st of February I will have it and give it to my cousin, who's birthday it is, since you do not have delivery to the middle east. Made the purchase didn't really care about international charges or the price for the package although many other websites has way cheaper goods and services i thought considering the prices and the review, this company will make me happy! Tried tracking the package through Royal post online, i couldn't as it tells me the code is different, tried to call the offices no one picked up, i asked my friend to call the Vermont post office and she couldn't and she already left Vermont, and i have absolutely no idea what is happening to the package. Thank you for the chance of the review. Please advice if there is anything we can do in regards to this matter, would be a happier customer if your team came up with something. Tracking number is available if you would like to help!
I was dissapointed that when trying to find the location of the star in the sky i was unable to do so, i brought this for my daughter due the fact our family cat pixie was killed by a car. I thought this would help console her after bying her a telescope for Christmas we goggled the constellation she would be able to see from her bedroom window. It would be lovely to be avle to pin point the location more accurately in the sky of the star now named Pixie although we have been unable to do so. With this in mind and the reason we named the star i found this dissapointing. I found the Keyring and certificate lovely and my daughter was very proud of them. The downside is without ascertaing an accurate location it feels phoney
Its clearly not a class product the items were wrapped in a mcCain oven chips box. SHOCKING IF YOU LOOK AT THE PRICE I PAID NEAR ON 100 POUNDS. I will be advising other parents / customers to buy elsewhere for sure. . . So there you go thats my review , not that i expect it to have any impact what so ever. mabey your next customer will have the items sent out to them in an old sack... Pathetic. I have 4 god daughters 1 god son and 2 neices. All with the same gift in mind.. well not from you i wont.. consider me a customer lost.
I had ordered this as a gift for our God daughter's 1st birthday. Her birthday is 12 January 2013, however the registration certificate has been sent out showing the date of 12 January 2012.
After checking back on my order form it clearly states that the year should be 2013. I have contacted the sales team however I have yet to receive a reply.
Delivery was quick over christmas however I am very disappointed that you have spelt the name wrong on the certificate! I have checked the original order i placed and even the delivery note on the parcel had the correct spelling!
Was purchased for my late mother inlaw. My daughter was told is now a star. I gave it to my wife & daughter on their 1st xmas without their mum/grandma & its the best present they've ever recieved!! Brilliant service from start to finish! Thanks a million for bringing a smile to my family on a difficult day
Site was easy to navigate, process simple enough only fly in the ointment was I had to ring to get news on order progress and was told I would have to wait in all day Christmas eve to sign for package. As it turned out postman left it in porch and shot off before I could ask him about signing anything.
Product was good when it arrived she was chuffed to bits though.
Outstanding service. Easy to use and order. Fast delivery
This was a shocking gift experience; they spelt the name wrong and dated the star to 2010 not 2012, gift pack didn't even come with a picture; the entire package is just two pointless bits of paper . useless. will never trust an online purchase of this type again. Completely pointless.
Daniel McCormack found this review useful
I got this as a xmas present as it was a unique gift to give. My only reservation was I was hoping that the person receiving could choose the name they wanted the star to be called. would be an idea to give that optio. This is the only reason I only gave 4 stars and not 5.
when I bought the stars I didnt realise that they are not recognsied in the scientific community but they make a lovely gift idea .. i bought basic packages but I was expecting some sort of booklet about the star and a few pictures OR just some kind of astronomical booklet . in my package I got certificate and a sheet of paper linking me to websites .. one person I have bought for does not have internet. plus a letter saying they have a star named after them .. I wanted more details about the constellation I have chose for them as it was personal .. just a meaning or explanatary note about the constellation would have been nice . now I have to explain my self to them why I chose the constellation ..Nice to have bought some thou for family and friends has ive been poorly but i expected alot more and thought I could have printed it out my self xxxxxxx
I must say that i wasnt totally happy with my purchase, as it did come a bit bent this may not be your fault , it may be the postal service but it came in a do not bend enevlope but yet it was bent.
I must however say that i was very happy with the product and thought that alot of detail had gone into it .
I would recommend this gift to anyone as it is truely an amazing gift for for someone to treasure forever .
I just hope that it would be packaged a bit better.
emailed asking about additional items to be included and how to pay for items was told to make purchase and email, did so and to your credit the item i ordered was with me within two days, whats not so great is it was with out additional items i had emailed for and still awaiting reply from/about, gave you guys a few days as this time of year must be busy still no reply , sent another email with complaint about above, no reply from that ethier, phoned up got a very polite and professional women who sorted out the prob within a few mins and few days later received additional items,
so dont bother email these folks as you are much better off getting them on the phone and sorting it out there and then,
I recieved my package and the name was spelt wrong, i was told i'd have a new one sent out to me on monday and should be recieved by tuesday (11/12/2012) i still havent recieved it and now have to arrange for one of my elderly neighbours to keep an eye out for the delivery as im in work.
I was lookign for a 40th birthday gift for my best friend and naming a start after him seemed the best gift. I went for the Diamond Package which was brilliant. Not onyl did I receive everythign really quickly, the framed certificate, star maps, award and paperweight were all of really high quality and looked amazing. Highly recommened to all!
Bought this for my mum who is struggling to cope with the loss of her mum (my Nanna). It's a lovely way to remember her as now she is officially the star we said she was! Everything with the order was perfect, would definitely recommend this company to anyone. Bought the bronze package and the key ring is lovely.
When my order arrived on Friday 15th November i was really excited because it is for my nephews christening which i am god father. My neighbour had taken it in due to my work commitments. When i opened it i was very disappointed that it came in a Macdonalds shakes box with a few air bags in it but it was wrapped in bubble wrap. I opened the star paper weight as i chose the silver package and to my dis-belief they had spelled the middle name wrong and the surname wrong and i looked at the framed certificate and the middle name was spelled correctly but the surname was incorrect and this was also the case for the certificate in the folder. I phoned up on the Friday to complain about this because i looked at my printed reciept and the spelling was correct so i new i was in the right to complain. A very polite young lady spoke to me very professionaly and told me i would recieve a whole new pack by Monday which it has not arrived so i will wait until tomorrow and if there is no delivery i will call back and hope i get some satisfaction this time as the christening is in 5 days and i am starting to panic a bit incase it doesnt turn up.
i bought the Gold Package as a 50th wedding anniversary present.
it arrived quickly so i didnt need to worry if it would turn up on time. when i gave it to my elderly parents they both cried!! my dad thought it was the most beautiful present ever! they proudly show off the framed picture to everyone that visits. all in all i am extremely happy to have bought this present. thank u Universal Star Registry!!
I was not very happy with the framed version as it is rather crinkly in the frame and for almost £70.00 would have hoped to be of a higher quality. I have purchased these before and they were much nicer so please go back to how you used to frame your product.
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