J'ai fais une commande le 8/11/2013 avec paiment via Nochex et depuis mon paiement aucune réponse apart le mail de confirmation de ma commande et paiment.
Depuis je contact tous les jours le service client de UniversalBumpKeys qui n'est pas en mesure de me répondre et me disent de les apeler surt un numero 0800 surtaxé.
De même pour mon paiment Nochex, ils sont complices et pas en mesure de me donner des explications sur ma commende!
Donc depuis je galere tous les jours pour recuperer mon argent alors que je leurs demande juste de m'envoyé un mail de confirmation ou bien de me remboursé s'ils sont pas en mesure d'envoyé ma commannde mais rien j'ai un mur en face! aucun dialogues.
Je vous conseille de vous méfiez et surtout de norchex car ils ont aucunes protections pour les acheteurs, ils enciassent votre CB et plus de news!
Never had a problem, always delivered good stuff in a reasonable time.
They don't stuff you for the VAT and postage at the end either - the headline price is what you pay. Which is a refreshing change from other sites selling lock tools!
UniversalBumpKeys clearly failed for me.
At first there was a problem where they almost charged the exchange rate between EUR and GBP twice because I wanted to pay in Euro. Luckily I noticed the sudden price increase and cancelled the payment process. I explained the problem via E-mail and was told they solved it by removing the exchange rate option completely from their website. Until today however, nothing has changed, the problem still exists. After I ordered the item in GBP and let Paypal handle the exchange rates, everything seemed to work.
But then I received the wrong product. It was basically just a different version that comes at a lower price. I have the strong feeling that I was sent this product deliberately as it is actually a more common version with more or less the same features.
Having payed more than the product's price however, I contacted them again several times but as of today I have not received a single answer.
I clearly recommend not to buy from this site. There are other places to buy from with better prices and better support. I only ordered from this website because I wanted a very specific version of a product that none of the other sites offered.
I wasnt happy with their service at first as it took them 4 days to ship the item BUT it turned out that they were dealing with some maintence issues .they honestly refunded the postage and kept replying my emails. My 3rd party shipping company has confirmed they recieved the item. I recommand their service and will deal with them again.
I recently bought a Southord 22 piece lock pick set from these guys and I had no problems whatsoever. Not only were they cheapest but the delivery time was excellent. Just need to master the art of lock picking, not as easy as it looks!!
Didn't receive product, so emailed customer service. No reply. I called them up after 8 days and was told I would be called back later. I wasn't that day so read reviews which said they don't always get back to you, they did saying it was sent to billing address. Amateur mistake seeing as paypal says delivery address and you inputed it also.
Delivery was fast, web site well laid out and full of info. Bought some Southord picks ( the slims are great and appear to be hardy).
Not much more can say but will be buying from them in the future and would recommend to my mother never mind just a friend.
when you ring no one replys when you email no one replys for days and when thay do they are insulting this has to be the worst firm ever delt with the book thay sent was dirty and had pages missing you may save £1-£2 but you are better off buying at amazon were thay are about the same price they send you insulting messages from a ipad belive me what you are saveing maybe a £1 you are better off at amazon at least thay replacegoods if you are not happy ub keys are really bad at every think
Not very happy with this company. Took my order and money left my account. Three weeks later and I have not received a thing. Emailed them last week, no response received. Luckly I paid with paypal, as such I will now raise a dispute with paypal and attempt to get my money back.
AVOID THIS COMPANY!!!
I had a problem with a key broken in a cylinder lock. I googled solutions and spent a while with a paperclip but no luck. I then googled 'key removers' and got this company. I received their key removing tools within 48 hours and removed the key in 10 seconds. Great product and a good variety of tools for future use! recommend them without reservation.
I've just started out learning how to pick locks, I have been learning close up magic and thought it would be an interesting crossover.
The site is easy to use, a great mix of entry level and quality products with helpful advice to allow you to make the right choice. I ordered a Southord pick set (C2010) and it is first class, they have a really nice feel and come in a beautiful real leather case. I paid a lot less than I could find anywhere else on the Internet.
The transaction was pleasant and the communication was great. They arrived in good time and overall I've been very pleased. I will be using www.universalbumpkeys.com again. Thank you.
Great customer service, I had a few questions about particular products and they were super helpful. Very quick delivery, arrived within 48 hours and easy to use site, very good prices. Will use again. Thanks
I have bought several lock picks and other tools from this company and they are second to none. Not only do they not charge postage on most of their items the item can be with you the next day on occasions. Great company!
I purchased a set of bump keys and pick gun, the service I recieved from calling the 0800 line was so helpful, the order was sent out that day and the quality of the goods were amazing.
thank you so much universal bumpkeys, will use your company again
Since My first purches I've made a couple more purchases, They are so help full it's amaising. Great company great service, only had one fort wich i havent herd back about but i'm not over botherd because it's also so cheap. I no they will get to me when they can. Great quality for small priced thats Universal Bump Keys.
Thank you guys.
Good product range, good prices with quick delivery. Non problems.
I would recommend it to anyone because of its quality. They have wide range of products for a very good price. 5 starts! If I decide to buy another product I would pick UniversalBumpKeys again.
I am still waiting for my order from 6 mths ago.!!! I ordered a set of keys, was messed around with the order, complained. Had an e mail from them saying they were sorry, they credited my account and said they would send a set of keys for free. Not got anything as yet and its going on 7 mths now.!!!!!!!!
I have found this website to be excellent. I only stumbled upon it by chance and ordered a set of bump keys. They were very goog and they came the next day. Lock picking or bumping is not an easy hobby to learn but it is very enjoyable!
it's funny that I received this "rate us" email today becasue I just go done reading an email from paypal about trying to get a refund. I ordered two items on Dec 30 2011 and still have not seen them yet (today is March 9 2012). After I contacted the seller they told me that they know they sent them but had no shipping info. After asking for another item to be sent, and then a few weeks later for a refund, there was never a reply. over the past two months I could only get the seller to reply twice with not much help.
Hi not a bad service a little bit expensive taking into account that there is not a lot that goes into a lock pick etc, You would sell more if you arranged cheaper lock smith courses, I am now retired so am trying to teach myself because I can not afford the courses.
Your Sincerely and Fraternally
Hi Team. I am a magician. Living in Venezuela, even though I am an Englishman.
I have placed a couple of orders with you and have received them promptly. I am pleased with the quality of what I have received. I have just completed your Review and I painted, I think, a glowing picture of your service.
Today I was about to order another item from you when I read that you no longer supply outside the U.K. because of postal issues. How sad. Surely there are other ways of dealing with this problem rather than an absolute ban on foreign sales.
Do you recommend any other organisation?
Kindest regards Dr. Philip Cordrey
I am a magician (amateur). I have a number of routines that require opening otherwise impossible locks. I have used the equipment bought from Bumpkeys on stage with excellent effect. I strongly recommend their service
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