I phoned the office and spoke with James. I wanted assurances regarding delivery of good, and phone spec. I received my phone as promised, and having used the product (NOTE3) for a few days, I can tell that James and his company were absolutely honest and had good technical knowledge of the phone.
Hi, I came across unlocked mobiles after searching a variety of stores for a new mobile phone. I wanted a sim only plan, so sim free was the way to go for me, and it is useful when im abraod as i like to swap over my sims and use a local sim (to save cash on data etc). I ordered a new Samsung Galaxy S4 Mini, as I wanted the LTE, but didnt want the big screen size of the S4 normal phone. Phone arrived the next day at 11am. Can't ask for more than that. Email updates the whole way and dispatch email. The phone its self is pretty good, nice browsing and easy to use. One pointer, it is micro sim, so you will need a small sim if you buy one. Thanks to unlocked for sending out this great devise and deliving on time.
Was delighted to find the HTC One X+ advertised at a great price. Ordered on Saturday evening, so expected delivery (to mother-in-law's house as I work full time) on Tuesday. Money disappeared from my account on Tuesday but no phone. Order status still showed "In Security Check". Contacted them by email and got almost instant reply that they would look into it. Couple of hours later I had another email to tell me that I had failed the security check and my money would be refunded in 3days. I then emailed to find out why I had failed the security check - since they already had my money and was told that they are obliged by Visa and Mastercard to carry out security checks and the delivery address had flagged me as high risk! I regularly use the same debit card and get things sent to Ma-in-Law's addressand have never been considered high risk before! If an alternative delivery address raises warning flags why offer the option? From their point of view, there was no more risk - they already had my money! I would not recommend anyone to use this site. PS - money did get refunded on the 3rd day.
I needed desperately to upgrade my old handset for work and after checking out lots of reviews online, I was still indecisive about what I would need. When looking for reviews I stumbled across Unlocked-mobiles.com who seemed to offer the most competitive price with next day delivery so I decided to move away from Amazon and try them out. I'm extremely glad I did! I called the help line and spoke to an advisor who was very happy to spend a good ten/fifteen minutes on the phone discussing my needs and phone options. They showed me the pros and cons of the two new Blackberrys without the pushy sales talk that you receive somewhere like Carphone Warehouse. I decided on the Blackberry Z10 - payment was simple online and the best bit was the phone arrived the next day, packaged extremely well to prevent any damages in transit. Not being very tech savvy I had a few queries about the software once I loaded the phone and the Unlocked-mobiles after sales team were more than happy to help explain a few things over the phone so I could get up and running quickly! Highly recommended.
I pre-ordered the Samsung Galaxy 4S a full month in advance. 2 days before the release the company puts up the price by £25, which I accept as they state it in there terms and conditions. However, then a day before the release the phone is delayed. I complained that the price hike is not warranted now due to the delay and ask that they give me a free case or give me the original price, which I think is reasonable due to the lateness of the delay and the length. The emails that they returned to me were generic, outright dismissive of my problem and they did not do anything to provide the service that I thought I deserved. Then they threatened to cancel my order based on the reviews that I posted online even though I have a right to complain if I, as a consumer, think I have been mistreated/shown bad customer service.
They have excellent service and their response time is borderline ridiculous, You send an email and in about 5-10 minutes they respond. Best response time bar none. They seem to be quite knowledgeable as well but maybe better communication between them and the shipping company wouldn't be a bad idea.
The total experience was sort of "ruined" by me cheapening out and going with ParcelForce - do not go with them if you are international as they have no clue what they are doing. Frustrated me to no ends and considering my order was valued at around 900 pounds, you can imagine the stress I went through until it finally showed up.
Aside from that, Unlocked Mobiles are fantastic and I will certainly be using them again. Best prices as well!
The BlackBerry arrived and was as described, the delivery time was very good once it was sent. My only small complaint was the "Visa" verification process which delayed the transaction. For a couple of days, but I guess this is a necessary delay for international. Purchasers. I would buy from this company again.
Fast Quick hassle free professional service I wish I had tried here first before wasting a week on other companies -
Amazon paid next day delivery 3 days later item still not sent ! (Refund) BuyMobilePhones.net was by far the worst company to ever deal with paid for next day delivery after 2 days still no order sent ! (Refund)
Unlocked-Mobiles.com I can highly recommend and will be comming back to buy my Samsung galaxy S3 thanks again Robert
second review now on trustpilot, these guys are really good, we use them for our business and they deliver all over the UK for us. Kit is always good, we will use them continually for our mobile phone handset needs. thank you
2nd Purchase from Unlocked Mobiles in a 3yr span. Bought a brand new HTC Flyer tablet at nearly half of rrp. They were considerably more reasonable than Amazon on the price. Unlocked Mobiles does what is says on the tin, being the website.