Most impressed with how this company operates. From an eye catching website, to an most informative service, this is the model that everybody else should aspire to.
Most impressed and I will be using again.
Great product range and good delivery. Informative emails keeping advised of delivery was appreciated. Previous orders had come in nice presentation boxes (eg blankets) which were nice where these were being given as gifts. My last order didn't come this way which was a little disappointing. Overall a good service though.
We ordered a rug, got a discount code via facebook. All ordered fine & delivered on time, teh rug itself is very unusual & of high quality. We love it
Although there was a problem with not being sure whether they could supply one of the two items on my order, I was kept informed by email as to this and offered a full refund if I did not wish to have a replacement. Ultimately the initial order was fulfilled. This blip could have been a nightmare with some companies but because they kept in touch by email this was no problem
I also rang to delay the delivery date and spoke to a very friendly and understanding person. Excellent customer service has to be one of this company's assets which I find very refreshing these days.
Tempting offers make items affordable. Wonderful soft bedding
I've been looking for sage green winter sheets for years. If only I had known about Urbanara. Lovely sheets not only very thick and cosy but a great price. I'm now all set for the winter, no more chilly toes
I ordered a lovely throw and it's a great colour, very soft and fab quality.
My throw arrived in double quick time and I love it. It's very snugly and warm and the design is has just the restraint I was looking for in pattern and colour.
So far I think Urbanara is great find and I'm looking forward to using them more as their range develops. Their staff are hugely helpful. I
I came across Urbanara in a link on Amazon. I was looking for a house warming gift for my sister and thought I would get her a throw. Anyway, I found the perfect thing on Urbanara's website. I was having trouble placing the order on my ipad, so I went on my lap top. That worked, but then I couldn't find the blanket I had chosen. Next thing I know a customer service employee was in a chat box asking if I needed help. I did, she helped, my order was placed, thank you Charlotte!
On line tracking was easy, the item was delivered in the time frame they gave me. I would certainly buy from Urbanara again. And have already recommended them to my friends.
I ordered the Teba bedspread in teal and both the colour and quality were exactly what I was looking for. Delivery time was good and the item was very well packaged. The buying experience was excellent and I have no hesitation in recommending this company.
The style of the website and details of the products creates easy decision making. Loved the discount for signing up to emails too. The wool blanket I purchased 'Gotland' was even better than expected and beautifully packaged too. Xx
When you are working in Russia and want to help your daughter, who is moving to Scotland to study, feel at home in her new surroundings - Urbana is a great help! The items available are described in (dependable) detail and arrive as promised, on time and in the same good quality described.
I am very happy with the quality and standard of the bedspread I bought. The delivery to the UK took 5 days but it was beautifully packaged and postage cost was included in the price, so that was good.
The service was nice, fast and supportive, the goods all wrapped in a safe and nice way and corresponding to the expectations in quality. All very good!
I enjoy your website and have shopped from you before. On this occasion I was uncertain of the colour but a call to your staff quickly gave reassurance.
The delivery went smoothly.
I am highly satisfied with ALL purchases from Urbanara. They are beautiful and all add to the ambience of my home. I shall be shopping with you again and already recommend you to my friends.
Very good. Keeping in contact throughout delivery. Late arrival unfortunately.
I have been trying to replace our old slightly & ever so slightly worn summer bedspreads for several years & the only prices I could find were to expensive & were not what I wanted then up Urbanara .Perfect colour, lovely scalloped edges & fantastic price just what I wanted .Job done.
I live in Australia and fell in love with a beautiful 100% Lambs Wool blanket on the Urbanara website. You'd think it would be easy for me to purchase a woolen blanket in Australia but I found it surprisingly difficult to find affordable, woolen blankets that were not a wool blend.
At first I thought Urbanara didn't ship internationally but after enquiring was assisted by several staff members through the international ordering and postal process.
I received my blanket promptly with a hand written note (!!) from the lovely staff member Charlotte who I had been corresponding with.
I will definitely purchase from Urbanara again!
Spent ages on line and on foot around the local shops looking for a new bedspread. Wasn't sure what I wanted but knew what I didn't want! Stumbled on Urbana and liked the look of their products so took the plunge and ordered a cotton quilted bedspread. It arrived 4 days later and is just Perfect!! Fantastic quality at a really competative price. Will certainly use them again
I ordered a beautiful bedspread, unfortunately I was informed there would be a a 5-6 week delay in delivery. This was OK with me, but then I realised I would be at my Spanish property (not UK) at that time. No problem at all, when I telephoned the lady I spoke to immediately agreed to arrange delivery to Spain with no extra charge.
Bedspread arrived as expected and I love it.
Would recommend this company, they have some beautiful items for your home.
Thanks again to all at Urbanara.
I live in a flat that is described by visitors as "frozen". It's not something I tend to notice (one advantage of growing up with a father who would set the central heating by calendar dates regardless of how cold the house became) but my girlfriend is a naturally cold person (physiologically speaking) and finds it to be near unbearable.
The Urbanara blanket was purchased in a bid to allow her some semblance of warmth and comfort. It has fulfilled that purpose admirably and she sits happily wrapped up in the enormous, warm and lovely to touch blanket. Definitely worth the money, nothing else manages to match the promise or reality of their products.
I had a few questions to ask before placing my order over the phone. The staff could not have been more helpful and explained that if I was not happy I could return the goods free of charge. However I am really pleased with my order. I am impressed with the quality of the goods. They were also very well packed and arrived very quickly.
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