Urban Industry reviews

Urban Industry reviews

Excellent
9.5
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
5509 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

flawless

whole transaction was smooth, delivery actually turned out to be quicker than expected, and communication was stellar throughout

This review has been reported to customer service by our fraud and coarse language detection system for coarse language.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Urban Industry - the forefront of streetwear

I rely almost solely on Urban Industry for clothes. They constantly keep me up to date with the latest releases in all trainers, up and coming brands as well as the OGs on the scene with their new stuff too. Excellent range on offer in all departments, from basic items to those that standout, from summer shorts to winter coats. Furthermore, their logistics are all in perfect place, orders always come through on time, for free standard delivery!

This review has been reported to customer service by our fraud and coarse language detection system for coarse language.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very satisfied with the professionalism of this company and the speed of my delivery.

My order was delivered quicker than what was expected and also was the most competitive site on the net for price. They kept me more than informed on the progress of my order. All together a very good shopping experience and I would recommend to all.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

sorted

A seriously easy way to shop. Just use it ;-)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Not understandable, super long shipping as well.

They canceled my orders because I ordered more than one pair for my brother and father. They could not honor me the shoes and canceled my order without notice. They also have super slow shipping, I still do not even have my shoes in hand. This is outrageous, they screwed me both ways.
Urban Industry

Reply from Urban Industry

Hi there. Unfortunately, as stated on the description, each customer was only allowed 1 item. This is an attempt to prevent ebay reselling across the market, and is carried out by all of our competitors. Your order for the same shoe over multiple different names for different sizes going to the same address was flagged, cancelled and refunded by our customer service team as its a regular tactic used by ebay resellers. Apologies if this is not the case in your circumstances.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

outstanding

fast, cheap and accurate, and that even though it wasn't within the uk. outstanding!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Delivery is quick,but the shoe box is damaged

The sneaker is arrived in four days, however the shoe box is damaged
Urban Industry

Reply from Urban Industry

Sorry to hear about this, it sounds like the courier has damaged our outer box in transit. We use strong doubled walled cardboard boxes to double box all shoes so this is quite a rare case. Apologies for this situation.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Efficient

Ordered Tuesday at 2pm, dispatched at 4pm, and arrived two days later. Very efficient and reliable.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Still no sign of trainers but customer service team are trying hard to rectify the situation

Ordered the trainers for my husband, all straight forward. Received an e-mail to advise me of delivery day and time but unfortunately I was out at work. Found a calling card that had been left in my mail box advising me that the trainers had been left down the side of house. I searched both sides of my property and checked with the neighbours but unfortunately no trainers were found. I contacted Urban Industries to advise of the situation who I must say we're very helpful and prompt with replies and they advised that they would investigate with the delivery company. I then received an e-mail that provided a proof of delivery with my surname on it, so I can only assume that the driver has signed on my behalf and then left the package, otherwise he wouldn't have left a card?! The whereabouts of the trainers are still a mystery, I have now been advised that they do not have any more stock of that size, so to say the least until this matter is resolved I'm a little dissapointed & am still awaiting a replacement or refund. But no fault to Urban Industries just the delivery company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Happy

I ordered a pair of shoes from France and I got it fast. Perfect
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Urban Industry can deliver.

Not a lot to say other than Urban Industry can deliver. A********
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Love my new formula one VANS

Great service speedy delivery job done 😄😄😜
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Perfect Service

I hadn't heard of Urban Industry but when I saw someone wearing these trainers I did a search on google and up they came. The service was really quick, ordered on Monday morning and received them by Wednesday. Best thing was they were on sale so cheaper than other websites.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Wish there was tracking on shipping.

Placed an international order, shipping to the US.

Decent service, I e-mailed asking them if there was tracking and I got a response with a day or two.

Would definitely buy again; however, I just hate the idea of having no tracking where in the event of my package being lost I absolutely have no idea until weeks after.

Then the headache of getting a refund through postal service or company begins.

Other than that, product as advertised and decently fast shipping.

Would buy again and would most definitely buy pairs if there were international tracking.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service , quality products

Shopped consistently for about 2 years there , online service is always on point , always get the newest and freshest clothes and have the best basics range I've ever bought.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good site with plenty of choice

Good site and even better that they have free delivery which was quick! Would defo recommend this online shop to my mates!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service

Great service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

AMAZING SHOES

I have been wanting Nike Roshe Runs for a while now and finally found the ones I wanted on urban industry in my size so I had to have them. They are the most lightweight shoes I own (out of 35) pairs, they are so comfortable it's like walking on clouds. The delivery service was amazing next day delivery and was emailed to inform we where my shoes were. Can't fault the service from urban industry definitely shopping with them again.

Urban Industry Details

About Our Store

Urban Industry is an independent, premium street wear store based in the UK. We stock some 80+ brands including Stussy, Nike Sportswear, Adidas Originals, Alife, Undefeated, The Hundreds, OBEY, Carhartt, Mishka, Vans, ONLY NY, and New Balance.

Visit Urban Industry

Contact Us

Call us on: 01323 412444
We live here: 2 Park View, Alder Close
BN23 6QE Eastbourne, East Sussex
United Kingdom

Category

Urban Industry is ranked 106 out of 742 in the category

Urban Industry is ranked 14 out of 97 in the category Menswear

Urban Industry is ranked 6 out of 22 in the category Streetwear

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.