One word: Excellent!
I was absolutely delighted with the service: urbanindustry had the lowest price for the suitcase I was looking for, very quick delivery and top communication! What I found incredibly useful was a video review of the product which helped me to make the decision. It was almost like shopping in a normal store. I have no complaints whatsoever and I will definitely order again and recommend to my friends/family. Thanks, urbanindustry, you have found yourself a new and very satisfied customer!