Absolute sham this company is!! Yes all the negatives you read about is so true, it would be wise to avoid. Ordered 2 pairs of shoe styles, received in bad shape. Bad heeling and one of the pairs is designed with metallic heels which arrived bent. All customer service wanted to offer was return. The best they are prepared to offer to resolve. They could NOT care about inconvenience to buyer. They don't care about repeat business. They try and keep you happy a couple of times and then their true greediness reveals itself. STAY AWAY!! Waste of time and money. B4 i forget they are daylight robbers. Prefer returns so to charge you shipping fees.
I've always looked at shoes on Urbanog.com, but I had never gotten around to buying any from there. I do almost all my shopping online; no matter what it is (shoes, clothing, home decor, toiletries, books, food, etc). I'm always finding new online shops/stores & each time I order from a new place, I'm take a risk because who knows if it's a scam? I read horrible reviews on Urbanog, but I still went ahead and placed my order. Wow! I'm so glad I did. The shoes I got were just the way they looked in the pictures. The sizes fit me nicely too… Don't base your decision on someone else's experience. Hope you have just as good luck with them as I did & I hope I continue to get the same results from them! Plan to buy more shoes in the future….
I ordered a pair of shoes that were 50 dollars and they were really cute. I wore them one time and the heel snapped right off. Then I took the shoes to two different shoe repair shops who said they couldn't fix them. I, myself tried to fix them on my own for about 2 hours. Then I called customer service to see what my options were and they would not give me a refund because it was past 30 days and they wouldn't send me another pair because they didn't have them in stock anymore. So a waste of 50 dollars and my time and energy and they didn't do squat about it. I'm livid.
I ordered boots that were too big. I ordered a new 1/2 size smaller pair of boots and paid. According to Urbanog exchange policy. Order the size you want and then when you return the original order you will be issued a full refund INCLUDING SHIPPING. I was issued a full refund BUT NOT THE SHIPPING COST. When I emailed customer service they said we did issue the refund and gave me a copied and pasted breakdown that clearly says I was issued the refund for the product but not the shipping cost. When I emailed them back again. They never responded. Then I called customer service. I explained to the girl I returned a pair of boots that were $39.99 that I wanted to EXCHANGE for boots that I already ordered and paid for. On the Urbanog exchange policy website it says you will be issued a full refund including shipping cost. She said we did issue a refund for the shipping because the refund was $35 and the total of your refund was $42 which is $7 for the shipping cost. I told her that DOESN'T MAKE ANY SENSE! The $42 was what I paid for the product that has nothing to do with the shipping cost!! I did use the UPS return label but on the exchange policy it says you will be refunded the shipping cost. Then like a robot she just kept repeating the same thing that did not make any sense. Which means she was not understanding anything. I was fed up and told her your company needs to take down the exchange policy because URBANOG WILL NOT REFUND YOU SHIPPING COST IF YOU WANT TO EXCHANGE! QUIT TELLING ME THAT YOU REFUNDED THE SHIPPING COST BECAUSE YOU DID NOT! The customer service rep kept repeating the same thing that did not make any sense. I hung up on her. She should of just refunded me the shipping cost like the Exchange Policy states and there wouldn't be a problem. Urbanog has incompetent customer service that answers phone calls and responds to emails with robot copied and pasted answers. I WILL NOT BE ORDERING FROM URBANOG AGAIN!
So I decided to order from this site because I saw how affordable the items were. I read some of the reviews and it scared me but I decided to try them out anyways. I placed my order on Aug. 12th and got it today Aug. 20th. When ordering I tried to put in a promo code but it wouldn't go. I called in and they did it for me and refunded my money back to my card. The shoes are cute but they are a little too tight (I think I need to break them in). Oh and when I took the shoes out the box, the bottoms looked as if someone had tried them on but they weren't scuffed up or anything. But overall I actually like their service and shoes! :)
I have been an UrbanOG customer for many years and recently, UPS lost one of my packages. UrbanOG promised to contact UPS and notify me with updates via email on several occasions. 4 months later, I still had to call repeatedly to get answers pertaining to a refund. After requesting a company check, the "customer service" rep suggested that to finally expedite the refund process that they should send the refund via PayPal. I agreed, but was shocked to find that I had assumed the PayPal fees instead of UrbanOG! I notified UrbanOG immediately and they were completely unapologetic and refused to refund the fees caused by their negligence. NEVER will I shop with them again. This company has absolutely NO CLUE how to service their loyal customers.
I know for a fact that urbanog.com also sells under various different user ID's on eBay.com. I ordered from them before and not only are they extremely slow in shipping. But they are dishonest as well. They keep changing user ID names on eBay after receiving incessant negative feedback, so they create new user ID's. Disgusting selling practices if you asked me.
Well, I really wasn't expecting so many bad reviews. I've had pretty good experiences with UrbanOg. I've ordered over 4 separate times from them but had to return the clothes because I'm tall and thin and weird-shaped and it's hard finding clothes that actually fit me. I love the free shipping minimum, they have the latest trends, and they have a lot of items you don't see on GoJane and their items don't sell out quick. The only thing is they sometimes don't restock popular items, they don't have extended sizes, from reading the reviews of the scuffed shoes and knowing they don't have a prepaid label....I'm afraid to buy shoes from them, and I do not like the fact (it's new thing they just started) that if you have to return something they deduct the shipping cost from your refund, they really should think about doing something different because what if I have to return one little thing, I can ship it back for less than $4 (think it's for profit) & their dresses are pricey, just like GoJane's but usually they are a little cheaper but still pricey.
I am from Canada. Does that make a difference? I'm not sure. I had ordered two tops from UrbanOG on Dec. 18th, 2012. I received an e-mail saying that both tops were shipped. The next day, I received another e-mail saying that only one of my tops were shipped because the second top was out of stock but they were now in stock again so they would be happy to ship it to me, but they tried to get me to pay for shipping AGAIN. We exchanged various e-mails and phone calls until they finally agreed that they would pay for the shipping of the second top.
The first top was to arrive on January 2nd, 2013. It didn't. The UPS tracking site changed it to January 3rd. No top! Finally, it was changed to January 4th. I checked the UPS tracking site and it said delivered - but I did not have the top!! I called UPS... they could not help me. I called UrbangOG... they said they would file a Lost Package Claim.
On January 7th, a package appears on my doorstep. Could this be the missing package?? I open it. It is in fact NOT the missing package, but the second top that I had ordered (and received no tracking information for), but it had the same tracking information that was supposed to be associated with my FIRST package.
I then e-mail UrbanOG and ask WTF. Oops, they had actually forgotten to send my first package in the first place. But they still had it in their warehouse and would be happy to send it once they receive my payment for it! I ALREADY PAID FOR IT ON DECEMBER 18TH LIKE THREE WEEKS AGO. Oh, yes. They magically are just NOW receiving my payment. Interesting.
Anyway, they mail the first top and my package is now on it's way... apparently. We'll see.
The top that I did receive - I love. I believe their items to be fairly good quality, they are just completely lacking in their customer service area. I've read good reviews... I've read bad reviews. I guess it just depends on luck!
When I checked out it said allow up to 3-4 days for the order to process and ship out so I wasn't expecting my items to arrive within 5 days. I was a little skeptical as I did not receive a confirmation e-mail for my purchase, but overall very happy with my items and the time it took to get them. Is now definitely a staple online shopping store!
I ordered 2 pairs of boots yesterday 12/26/12 morning EST. Urbanog being on PST didn’t get my order for a few hours. My order was over $50 which should have been free shipping. After entering the free shipping code twice, it still didn’t work. I emailed their customer service immediately to ask for credit. Not even a few hours later I received a response email that my account had been noted to receive credit, and they were forwarding my request to their finance department. I read a lot of reviews that their customer service was bad, but so far my experience has been positive.
The boots are scheduled to be delivered to me in New York by Friday 1/4/12, which I think is great turn around given the weekend coming up and the holiday.
I will update my review when I receive credit for the shipping and when my boots arrive. I ordered 2 pairs and I am interested in seeing how they fit and what condition they will be in.
I had ordered a pair of boots for a little under $40 on December 12th, and got the confirmation email about a minute later. Since it was holiday season, I was a little more patient than possible. I started to get worried that my shoes wouldn't fit or would be scuffed due to reading other reviews. But when I got home from work on December 25th, my shoes were waiting for me at my front door! They fit perfectly, and they were not scuffed at all. Just be aware that they do not always send a shipping alert e-mail (I never got one)!
I love this place, at first I was a little etchy from reading all the bad reviews. I checked everyday to see when it was getting process. At first I was getting mad cause for 2 days straight it just kept saying being process and I felt like it wasn't gonna get anywhere than finally the next day i received an email saying it was getting shipped out. What I didn't expect that it was gonna arrive that same exact day 2 hours later. I order a size bigger then my usual size, cause they didn't have my size and the boots were too cute & cheap to pass on. Turns out they fit me perfectly! The only problem is that I just have to break them in, too stiff. But I love UrbanOG and I love how fast they process & deliver it. Cute shoes too!
The cute shoes could be worth the risk of a case of bad service. I ordered a pair of boots and some sweet wedge sneakers in late November. They arrived in about a week via standard shipping from CA to MN, they were the correct style and size, and they're really cute! I think there are just issues if things get complicated with returns or exchanges, or if you happen to get a bad shipment with damage or the wrong item. If everything goes right, you get cute shoes at a decent price! I'd shop here again, until something terrible happens. :) Good luck!
I ordered 5 pairs of boots on the 9th and received them today? Since I made my purchase before reading the reviews, I was a little worried that I would have the same negative outcome as some of the other shoppers. As I opened each shoe box, I let out a sigh of relief. There were no damages to not one pair of my shoes and they fit perfectly. I really don't know what some people are complaining about. I definitely anticipate on ordering again from urbanog. I have my eye on a few more pairs of shoes 😃😃😃
I like to think I am an easy to please costumer. I ordered a pair of boots and found out I had to cancel the order that same day. I read in their return policy that I had to call to cancel an order and no other method would be accepted. OK, that's fine. I called. It rang. And rang. And rang. I tried later. Same thing. I tried the next day. The same thing. I must have called about eight times. No one answered. On the third day i called again. A girl answered. Finally! I told her about my order. She was very rude and probably said no more than five words to me the whole time. She said I couldn't cancel it; the request had already been put in. I asked if there were any more steps or fees to return it. She said I had to pay to ship it back. I told her that I had been calling for the last few days and couldn't get a hold of anyone. She didn't say anything. I asked if they had a costumer service department. She said no. I just got the package today and I am going to have to pay out of pocket to take back something I didn't want. I'm never ordering from this company again. They have lost my business and I'm not encouraging anyone else to give them theirs. Unless you have absolutely no reason to return, don't order from this company.
I recently purchased a pair of high top wedge sneakers from Urban OG. I was very concerned purchasing from them after reading all of the negative reviews about the company. However I really liked the shoes, and for the price I had to give it a shot. The processing and shipping days were accurate and delivered on time. The shoes are more than I could have imagined, they are in perfect condition, fit perfectly and I'm totally obsessed with them. I would recommend this website to anyone who needs cute shoes for an affordable price.
The customer service has been great on my end, and they always kept me informed as to what was going on. People reading this also have to understand that if you have a negative experience with a company, of course they're going to write a complaint about it. I recommend this company to anyone! I love Urban OG and will definitely be shopping with them again soon.