The website was very customer friendly and the products I ordered were processed, dispatched and delivered fast! This company would give any competitor furious competitions and the quality of the products made me scream 'fabulous!!!'
The speed of delivery was fantastic, but, it seemed there was a rush job regarding the packing. There was no internal wrapping of the product inside the postal bag - luckily there was no damage as the product was in good condition but, there was a hole in the postal bag also. It just came across that there was no thought or care had gone into making sure the product was going to be safely delivered.
i enjoyed shopping at urban surfer but i am appalled to find out that i have to cover postage on an item i need to return. this has lost urban surfer a good customer who shops online constantly, but now i know i have to cover the cost of returns postage i will not shop here again, unless it changes
Ordered an item, paid for item then 24 hours later I was advised item was being sent. Several hours after this email I was informed the item was in fact out of stock. Why was there such a large time delay? And why was I informed it was being sent without it being ready for sending.....
I ordered a quicksilver hoody for my boyf for Xmas, the postman rang the bell and because I wasn't there like a shot (we have an 8 month old so I have to navigate thru stair gates and over toys now) he was just going to hoy it over the back gate. Thankfully he didn't, the plastic wrapper the hoody was in - just one layer, was ripped, and it's November so it is raining. Had the hoody been chucked on the patio it would have been spoilt & I would have been really annoyed, I haven't got time to go to the post office etc. I understand about plastic being bad for the environment blah blah, but it would have been worse for the environment had I had to drive to the post office, them have to return it to you etc! So please can you think about making sure items are packaged better? Also took over a week to arrive. But I guess (to end on a positive) the hoody isn't ruined thank god, so the quality of it is nice & I think the fella will like it.
oh hey friend, sure ill write a review, there comes a time in every mans life when he needs to purchase a pair of snowboard goggles and a beanie for his wintry adventures in the alps, but who do you go to when the dreaded budget looms overhead, URBAN SURFER!!! is the place to go, great customer service and even some tasty candy in the box they sent to me, oh the feeling of joy i got when saw those free candys!! shipping time was excellent, and urban surfer will be pleased to know they have become my main website for any needs in the future i require from surf to ski you have yourself a valued customer.
Site was so easy to master and the prices were amazing. The top I ordered was delivered within a few days, and is a really good quality branded item. I know my grandson will love this top and the sale price was practically a third of original price!
I will certainly use you again and let everyone know what a good deal I got. Thankyou
I needed a new backpack for my son and stumbled across this site. They had a great selection at really reasonable prices, my son picked his favourite and then as I usually do I scoured the web looking for the best price only to discover I already had the best price available at Urban Surfer. The bag was ordered and arrived swiftly and well packaged. All in all a very pleasant experience and one happy son.
I had an issue processing order and thought it had failed so when I rang up I was quite concerned. The customer service agent was extremely helpful, comfirmed my order and ensured it was sent out that day. Very good service
Awesome company fast delivery service, when I opened up my package I even had sweets and a pen included. This made the service feel all the more personal. I would defiantly recommend this company.
First time using this website and bought a pair of trainers that showed they were in stock, got an email the next day advising the were not in stock and would have to be ordered from the supplier which would take 5-7 working days which I'm still waiting on. First and last order.
It was my first order from Urban Surfer. Unfortunately I put the wrong postcode on my delivery address. Kimberley was absolutely fantastic, she chased the post office, kept in contact with me at every step and then when we did find out it had gone to Belfast, she delivered to my place of work two of the products that was still in stock and credited me for the other two - obviously I ordered some more things - how could I not.
I will definitely use them again and Kimberley is an absolute assett to the company.
I origially purchased an item from the site nearly a mounth ago, after a few days i was told it was on back order and would be with me soon, a week or so later i was told the manufacturer had discontinued the item and was given the option to choose something else, which i eventually did, that was nearly 2 weeks ago and i still haven't recieved the item.
Also i have noticed that the original item i ordered that i was told had been discontinuted i still being advertised on the site, which gives me the impresion that it was a popular item that they know lots of people will buy this and when they find out its not available they will choose something else that they didn't really want in the first place. Very sneaky and unprofessional!
I tried to buy a shirt that was advertised on their site. They were very quick to get back to me to say they didn't have it and to apologies but I'm not sure I can rate them higher due to false advertisement. They didn't take any money though which was good.
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