Very good prices and a wide variety of products.Delivery took much more time than it should, however when received I was very excited for what I had bought with that amount of money!
Bought some Emerica Jeans which were reduced from £45 to £12.50, they're amazing value! Delivery was hassle free too, even at Royal Mail 2nd Class. Overall, very happy with UrbanSurfer and will definitely shop again from their wide selection of shoes!
I'd never used the website before but i was looking something a but differant and I found it on your website and all the other stuff is really cool so I will be using you again as the delivery was really quick
Urban surfer have brilliant products and choice at a very good value. I bought A Quiksilver watch from them which was far cheaper than anywhere else.
All my communications were responded to promptly and to my complete satisfaction. They deserve to do well.
This company is quick courteous and very professional I placed an order and had my products within 48 hours delivered to my door and the delivery was free......
The tee shirts I ordered are of a high quality the packaging was faultless and the amount of choices you can get are astounding I will always use these guys first from now on..... Big Respect To Urban Surfers......Dave
The ítem that I ordered arrived too late for me to use it despite being assurred that I had nothing to worry about..I wont be dealing with this company again..
I'm writing from Italy. I've purchased a pair of shoes All Star; the delivery was very fast, and items purchased are great. Definitely all was perfect! I'll buy again from this site, and I'll recommend to my friends. Thanks for everything, Claudia
well to be honest I was quite disapointed. I mean i spoke to an advsior who was pleasent and helpful etc, however my order needed to be ordered from the main wholesaler which is fine, thats not their fault, however knowing how long i had waited for my item anyway, they then took three days from recieving to sending it out! i mean come on you would have thought they may have though "umm maybe we will try to speed this order up" but no. Aprat from that they were pretty good.
My order for two pairs of shoes was placed in the morning and all was fine but late in the afternoon the order was cancelled even tho I had funds in my account and it was previously . I did manage to get my shoes at another merchant at a better price but have struggled to get the money allocated to the transaction released and its now more than a week .
The website is fantastic and easy to use. I was very disappointed to say that the converse trainers i ordered my other half was not even delivered to me they were chucked outside another shop in the high street. Even though i had given full address details. ( just as well there is some honest people in this world) CHANGE YOUR DELIVERY PEOPLE. It has put me off buying from you again as i dont know whether im going to get my order!!!!!
I am very pleased with the service overall but I ordered a jumper of which I thought was grey shown in the picture.. I received a white one, which it did say after I'd ordered but it should of shown white in the picture too. Still very nice though
Ordered a pair of goggles from Urban Surfer. Not only were they cheaper than anywhere else I had found but also arrived really quickly & in perfect condition. very pleased
Good brands with great price's,will definitely be using urban surfer again.
one little problem they don't have a big range of kids clothing if they did i would use them more frequently.
Unfortunately the item I received was damaged and I have been advised the only way I can get a refund is to pay for the return of the item! I was assured this would cost me £3 but Royal Mail laughed and said it would be £13!!!
Have requested a pre-paid returns label from Urban Surfer but not possible apparently. Not company policy. So, beware if you have to return anything which is heavy-ish, in my case a small trolley rucksack, as you will be paying out a lot of money up front and then have to wait a while for Urban Surfer to refund you. I have asked if they would be able to provide prepaid labels in future so maybe this will change.
Not happy at being even further out of pocket to return a damaged item. Won't use them again.
Still waiting on confirmation 1/2 my order has been reimbursed to my account. Ordered and received confirmation of order and shipment. Later told my order was incomplete due to error on website. The one 1/2 I my order did arrive but not ideal and still waiting to hear back from them.
Firstly I found some shoes I was after on here cheaper than any where else. Then found out its free delivery! Shoes were sent 2nd class through Royal Mail and did exactly that, came in two days, at about 11 in the morning :) (2days from dispatch which is next day if you order before 4pm or a certain time) brilliant shoes and brilliant service so thank you very much :)
Found this site last week and i must say, ill be back!!
I never heard of urban surfer before and this was my first purchase. So I was a bit skeptical about handing over my details and as I didn't know what to expect. However I received my items after 3 days and the end result was perfect, no issues whatsoever. So a very happy customer!
The item i ordered was showing as being in stock. I chose & paid for the next day delivery option & completed the order.
3 seconds after having completed the order I received an email telling me that the item was in fact on back-order & i would have to wait 3-5 working days for it to be in stock!!!
So, why does their site show items as being in stock, when they're not, but more annoyingly, it lets you chose & pay extra for a next day delivery option!
Well, as if that wasn't already bad enough, a further 8 hours after placing the order, I received another email telling me that the item was NO LONGER AVAILABLE.
Utterly poor service.
I bought the urban ears plattan headphones for my grandsons 17th birthday, He actually wanted the zinkin ones, Big difference in price, but little difference elsewhere, My grandson was thrilled with these, he called them LUSH. They twist away from ear and fold compactly. very comfy & smart to look at.. Very good price as well. They were delivered very quickly on the Saturday as i had left it a bit late, Grandsons birthday was on the monday..oops!! Were gift wrapped & tagged as asked... fab. As i initially had problems ordering I rang urban surfers. they were very helpfull, even had a follow up email from lee, to make sure i was happy. Completely happy with the customer service. & more than happy with the headphones. Happy Grandson, Happy me. Thankyou very much. URBAN SURFER..
They certainly did fly overnight despatch here by 10a.m. next morning ------------- cannot argue with that -------TREMENDOUS RESPONSE
I bought a Dragon APX Eclipse Ski Goggle Lens buying through Urban Surfer internet site which was straight forward & easy enough with good email communications letting me know that my bought item was being processed through the system!! (Marks10/10)
The problem which let it all down was the the packaging!!! a total let down with no thought to product damage limitation??
I recieved the package within a couple of days of ordering (very impressed). But I was dismayed to find that the Lens product box had not been secured at each end by sellotape/other to stop the lens from coming out of the box or protected by bubble wrap/other to protect it from damage. At sometime the product box had been completely squashed/crushed & that the lens had come out of the box & was loose inside the flimsy plastic postal bag which the items were enclosed??? On inspecting the lens they luckily had a protective film cover on both sides to protect the lens from damage???? Amazingly the lens was undamaged!!! But if they had been damaged you can only imagine the scenario of me contacting Urban Surfer about it & for them to say (well!!! they were ok when they left here!!! Blah,Blah,Blah You must've done it or dropped them etc,etc,etc??????) (Marks 4/10) Get it sorted Urban Surfer
Made an order on their website and ordered 2 trousers. Then week later I received the package and inside there where only one trousers but the invoice said 2 and I paid for 2.
After a lot of e-mails to customer service who pretty much accused me and my local post service and customs of stealing the one pair of trousers I gave up.
Hello again Urban Surfer, in your answer you say that I was unwilling to help you with this matter. I told you in at least 2 e-mails that the package was NEVER opened by the Postal Service or in Customs. That was the only thing that you asked me to do. You say that i was unwilling to help you and that is not true.
I only got half of my order but paid the full price.
Never heard of urban surfer before but I have to say probably best and quickest i have ever received a product and the prices are good too very impressed just shows that quick service can be achieved
To reply as a company, please log in to your business account.