Urban Surfer reviews

Urban Surfer reviews

Good
8.9
from 0 - 10
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Reviews

About

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Best bikini by far!

I had been searching for this certain bikini for ages as I'd bought a similar one two years ago and loved it. Couldn't believe it when I saw it on this site and at such an amazing price too. I sent for it and within a few days it arrived and fit perfectly, couldn't be more pleased, will definitely be using them again!
Urban Surfer

Reply from Urban Surfer

Hi Hayley,

Thank you so much for your amazing review.
We are so pleased you love your order and look forward to being of service to you again in the near future.

Kind Regards
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super dooper

Fantastic purchase form Urban Surfer. Customer service is the best ever, so friendly, polite & helpful. I placed my order online after speaking to the young lady who promptly sent my goods. Recieved them super fast but decided I wanted to exchange to a different colour. Rang & spoke to the same young lady who yet again was lovely. Returned the goods & by return of post my exchange items were sent. Again very fast service. Great prices too. Highly recommended & will defineltly add to my favourites list.
Thanks again
Urban Surfer

Reply from Urban Surfer

Hi Sue,

Thank you so much for the fantastic review and for your recommendations!
We are pleased you found our Customer Service up to scratch and will pass on your comments to Kimberley who had helped you out on both occasions.

We look forward to being a part of your favourites list and the opportunity to be of service to you again in the future!

Kind Regards
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Helpful website, speedy delivery

The website give really useful size guidance and full details of the item you're looking at without having to click through more info - simple, but makes it SO much more user friendly.

Item received was exactly what I wanted (not what I would have ordered from the limited info on other websites), it was at a great price and arrived the next day.

I couldn't be happier with urbansurfer.co.uk

Yays!
Urban Surfer

Reply from Urban Surfer

Hi Slush Puppy,

Thank you so much for the awesome review!
The detail that you have gone into in this review is so much appreciated - it is always good to know when our customers have been completely happy with the experience.
Also - whilst we know that people must use it, its brilliant for someone to feedback on the size guide help that we make available. THANK YOU!

We look forward to being of service to you again in the near future.

Kind Regards
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Good!

Very fast delivery, order came in good condition no damage at all, would recommend!
Urban Surfer

Reply from Urban Surfer

Hi Tom,

Thank you for the great review and also for your recommendation, which is much appreciated.
We are pleased to hear the order arrived in good time and was everything you hoped for, however if there is anything at all that we could have done to get that extra star in your rating we would love to know!
Please let us know what we could have done better by emailing orders@urbansurfer.co.uk.
Our customer feedback is greatly valued.

We hope to be of service to you again in the near future and hope to give you the full 5 star service next time.

Kind Regards
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Review by confirmed purchaser

Very good. Quick delivery

Im very happy with the item, it was delivered really quick. Unfortunately had to get a dofferent size due to stock but not much of an issue due to it being baby shoes. Would recommend
Urban Surfer

Reply from Urban Surfer

Hi Natasha,

Thanks for the wicked review :)

I'm sorry to hear that there was a stock issue with your initial order but its great to see if was dealt with to your overall satisfaction.

We really appreciate your recommendation and hope to be of service to you again in the near future.

Kind Regards
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Review by confirmed purchaser

Prompt, painless & as promised!!

Ordered Dragon APX goggles through Urban Surfer as this was the only online retailer in the UK that not only had this product in the style I wanted but could also dispatch it in a decent time. Description was spot on, choice of delivery options was good and well priced and best of all arrived within 24hrs of pressing the order button.

I've not come across urban surfer before but after my experience I would definitely use again.
Urban Surfer

Reply from Urban Surfer

Hi Matt,

Thank you for the awesome review! We really hope you do buy with us again in the future!
The detail that you have gone into in this review is so much appreciated - it is always good to know when our customers have been completely happy with the experience.

We look forward to being of service to you again.

Kind Regards
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Review by confirmed purchaser

Outstanding Service

I placed an order which I needed delivered the next day. The whole process was smooth and easy. Kimberley from Urban Surfer was super helpful, The goods were great quality and I would definitely recommend this company.
Urban Surfer

Reply from Urban Surfer

Hi Rehana,

Thank you for the awesome review!

It is great to hear that the good and services you received were of a high standard. Thank you for your recommendations also.

We hope to be of service to you again in the future.

Kind Regards
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Review by confirmed purchaser

Cheap and quick. What more could I have wanted?

The best deals I could find on snowboard goggles, and they arrived very quickly.
Urban Surfer

Reply from Urban Surfer

Hi,

Thank you so much for the awesome review!
We are pleased to hear you got a good deal with us and it's always great to know that goods shipped to the states arrive in time!

We hope to be of service to you again soon!

Kind Regards
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Review by confirmed purchaser

Bought a valentine's present for my wife, website said in stock but it wasn't,

Bought a valentines present for my wife and paid for quick delivery to ensure item would arrive in time. Website said item in stock but informed next day it wasn't. Very frustrating when this happens and nearly spoilt the occasion.
Urban Surfer

Reply from Urban Surfer

Hi Jonathan,

Thank you for your review.
I'm so sorry to hear that you felt let down on this occasion.
It is very rare that we would experience a stock error such as this so please accept my sincere apologies on behalf of Urban Surfer.

Whilst I'm sure you will be reluctant to shop with us again in the future, we would love to give you the 5 star service that you deserve and hope that we do get this opportunity.

Kind Regards
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Review by confirmed purchaser

Excellent service. I ordered the wrong lens for my goggles, they refunded immediately

I ordered the wrong lens for my anon snowboard goggles, they gave me an immediate refund. And they have contacted Anon direct to try to match my lens.
Urban Surfer

Reply from Urban Surfer

Hi David,

Thank you for the awesome review! It is a pleasure to be able to help you. One of our customer service team should be in touch with you soon regarding your goggles.

We hope to be of service to you again in the future.

Kind Regards
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Review by confirmed purchaser

Awesom backpack, unique, bright and eye catching

Can't wait to show of my crazy backpack on the slopes
Urban Surfer

Reply from Urban Surfer

Hi Amanda,

Thank you so much for your brilliant review. The 5 stars are greatly appreciated!

Having read what you wrote, I couldn't help myself but to have a peep at your order to see which bag you bought from us... Awesome! I'm sure you'll have great fun showing that off!

Have fun on the slopes! We hope to be of service to you again soon.

Kind Regards
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Review by confirmed purchaser

Reliable, quick and goods as described

I've used urban surfer several times and never been disappointed - great products, service and value.
Urban Surfer

Reply from Urban Surfer

Hi Chloe,

Thank you for the awesome review!

Your 5 stars are valued greatly! It is great to have loyal customers who keep coming back to Urban Surfer time and time again!
Don't forget - every time you shop with us you gain loyalty points which can save you money on future orders. Check you account to see how much you can save next time you shop with us!

We look forward to being of service to you again soon!

Kind Regards
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Review by confirmed purchaser

excellent service

When one of the items I ordered wasn't available, I was contacted, chose something else - and it arrived a day later - all at no extra cost.

Fantastic customer service!
Urban Surfer

Reply from Urban Surfer

Hi Adam,

Thank you for the awesome review!

I'm sorry to hear that your initial order did not go smoothly but it is wicked to know that this was handled well and to your satisfaction! We always aim to give our customers 100% and to receive 5 stars is great!

We hope to be able to be of service to you again in the future!

Kind Regards
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Review by confirmed purchaser

Great price - fast delivery!

Great price - fast delivery!
Urban Surfer

Reply from Urban Surfer

Hi Phil,

Thanks for the awesome review! We are pleased to know you were happy with our prices and delivery, and we hope to be of service to you again in the near future!

Kind Regards
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Review by confirmed purchaser

Great service

Delivered quickly. Nice service.
Urban Surfer

Reply from Urban Surfer

Good Morning Alexis,

Thanks for your review.
Whilst four stars is awesome we are always aiming to achieve the full 5 stars from all of our customers so if there is anything that we could have done to give you better service please let us know by emailing orders@urbansurfer.co.uk!

We hope to be of service to you again in the future and give you the full 5 star Urban Surfer service.

Kind Regards
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still waiting....

Waited for two weeks to get my item but it turns out the royal mail were at fault.
All hail urban surfer!
Urban Surfer

Reply from Urban Surfer

Hi booze11,

I'm sorry to hear that your goods have not yet arrived. This seems very unusual.
As I can not see your name or order number on this email I can not look into the problem for you.
Please contact us via orders@urbansurfer.co.uk or give us a call on 08448844779 and we will do all that we can to help you.

Kindest Regards
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Review by confirmed purchaser

super quick speedy delivery

Ordered a belt and it arrived practically straight away. Well packaged and described perfectly. I will definitely use urbansurfer again. Thank yoy for a pleasant transaction.
Urban Surfer

Reply from Urban Surfer

Hi Robert,

You are welcome!

Thank you so much for the awesome review! we're pleased to hear that you felt the goods and services were worth the full 5 stars and look forward to the opportunity of providing you with many more 5 star experiences in the future.

Kind Regards
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Review by confirmed purchaser

Good service , good value .

Excellent speedy service and a very good price for a ski helmet . I would use this company again .
Urban Surfer

Reply from Urban Surfer

Hi Christina,

Thank you so much for the awesome review! we're pleased to hear that you felt the goods and services were worth the full 5 stars and look forward to the opportunity of providing you with many more 5 star experiences in the future.

Kind Regards
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Review by confirmed purchaser

good customer service and fast shipping

Good service, fast shipping, great deals
Urban Surfer

Reply from Urban Surfer

Hi Mathew,

Thank you so much for the awesome review! we're pleased to hear that you felt the goods and services were worth the full 5 stars and look forward to the opportunity of providing you with many more 5 star experiences in the future.

Kind Regards
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Review by confirmed purchaser

Great product

Bought a great hat for my grandson very stylish and warm great product fast service would deal with seller again
Urban Surfer

Reply from Urban Surfer

Hi Janine,

Thank you so much for the awesome review! we're pleased to hear that you felt the goods and services were worth the full 5 stars and look forward to the opportunity of providing you with many more 5 star experiences in the future.

Kind Regards

urbansurfer.co.uk Details

About this company

Urban Surfer started up as a physical surf and skate store in Exeter back in 1995. A lot has changed since then including a new owner based in the north east. We've grown into one of the UK's largest online retailers of skate, surf, ski and urban clothing. We've won many awards over the years including "Best Business 2010" and our founder received "Young Entrepreneur of the Year 2010".

Visit Urban Surfer

Contact information

Call us on: 08448844779
We live here: 1 Palmer Road
SR8 2HU Peterlee
United Kingdom

Category

Urban Surfer is ranked 135 out of 257 in the category

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