Great service and I love the sunglasses I ordered for my baby boy. Brilliant!
I ordered shoes from this site from Canada.
The site showed availability of the product I requested.
I provided my CC information and 2 days later I was advised that the shoes were not in stock.
I requested for me payment to be credited back to my CC.
I ordered in good faith and was expecting that if a product is listed as available on the website - it should be AVAILABLE.
Waste of time.
Paid the little extra for first class delivery so it would arrive 1-2 business days and it was with me in less than 24 hours!
Great stock and reassuring returns policy too.
I was under the impression it was good practice not to take the customer's money until goods were despatched. Urban Surfer are happy to take your money for items they don't have in stock and claim to be getting from the supplier even though they stopped manufacturing said item three years ago.
Be warned. Company operates many websites, all seem to be rarely updated.
I ordered a pair of trainers which was expected within 3 - 5 days. They arrived in 2 days, I was over the moon.
Was so pleased with this product for my niece. I saw a cheaper version and contemplated returning this product one it arrived. However, once it arrived and I saw the quality of the product, I realised I was well worth the money. Th using was great and the Ingush was lovely.
I've ordered a pair of shoes and I instantly had a email informing me they were on back order; fair enough. However a week later and I havnt had any courtesy message to update me on my orders progress. This is a bit of a let down because I desperately need a new pair of shoes so I would like to know some idea of how long they will be. I understand you yourself will be waiting on the shipment but surely you have some idea of whether they're on their way to you or if they still need to be ordered. If this is a normal system there should possibly be a warning stating they are currently out of stock or maybe remove them from the site until they are re-stocked. How ever this is not a complaint as such. I am not pointing out you run a terrible system, I just feel I've been left a little out of the loop. I was however impressed with the instant email informing me of the issue. So thank you for that.I hope the shoes arrive very soon other wise i have to admit I will be disappointed.
2 good value baseball caps at £4.99 - paid for next day delivery but unfortunately didnt arrive when requested. Rang to tell them and they refunded p and p without quibble.
Nice customer service Urban Surfer - will be back
ordered shoes only to find out after paying for them that they were not held in stock, when clearly showed in stock on purchase page. paid extra for 2 day delivery only to find it would be 2 days after the shoes arrived in the uk. Not satisfied at all. However once my e mail of complaint was read, the company refunded my money immediately. So good and bad.
Was very disappointed as the day after my order and payment was taken they told me my item was out of stock and I could choose another item! Other items were not suitable so after a few days back and fourth of emails, I requested a refund and had to start my search all over again with another website!
I looked at a few websites for converse and Urban Surfer offered the best prices and free delivery. Got the shoes really quickly, well wrapped too. Really happy and would definitely use again.
The shoes I ordered were too small, so I rang customer services to arrange a return and re-order the size up. the girl I had the pleasure to speak to, Kimberley, was exceptional! She was friendly, enthusiastic and nothing was too much bother for her. My bigger shoes arrived the very next day! I do hope you pass on my thanks to such a lovely girl. She's a credit to your company.
Very good prices and a wide variety of products.Delivery took much more time than it should, however when received I was very excited for what I had bought with that amount of money!
Bought some Emerica Jeans which were reduced from £45 to £12.50, they're amazing value! Delivery was hassle free too, even at Royal Mail 2nd Class. Overall, very happy with UrbanSurfer and will definitely shop again from their wide selection of shoes!
I'd never used the website before but i was looking something a but differant and I found it on your website and all the other stuff is really cool so I will be using you again as the delivery was really quick
Urban surfer have brilliant products and choice at a very good value. I bought A Quiksilver watch from them which was far cheaper than anywhere else.
All my communications were responded to promptly and to my complete satisfaction. They deserve to do well.
This company is quick courteous and very professional I placed an order and had my products within 48 hours delivered to my door and the delivery was free......
The tee shirts I ordered are of a high quality the packaging was faultless and the amount of choices you can get are astounding I will always use these guys first from now on..... Big Respect To Urban Surfers......Dave
The ítem that I ordered arrived too late for me to use it despite being assurred that I had nothing to worry about..I wont be dealing with this company again..
I'm writing from Italy. I've purchased a pair of shoes All Star; the delivery was very fast, and items purchased are great. Definitely all was perfect! I'll buy again from this site, and I'll recommend to my friends. Thanks for everything, Claudia
well to be honest I was quite disapointed. I mean i spoke to an advsior who was pleasent and helpful etc, however my order needed to be ordered from the main wholesaler which is fine, thats not their fault, however knowing how long i had waited for my item anyway, they then took three days from recieving to sending it out! i mean come on you would have thought they may have though "umm maybe we will try to speed this order up" but no. Aprat from that they were pretty good.
My order for two pairs of shoes was placed in the morning and all was fine but late in the afternoon the order was cancelled even tho I had funds in my account and it was previously . I did manage to get my shoes at another merchant at a better price but have struggled to get the money allocated to the transaction released and its now more than a week .
The website is fantastic and easy to use. I was very disappointed to say that the converse trainers i ordered my other half was not even delivered to me they were chucked outside another shop in the high street. Even though i had given full address details. ( just as well there is some honest people in this world) CHANGE YOUR DELIVERY PEOPLE. It has put me off buying from you again as i dont know whether im going to get my order!!!!!
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