USC reviews

USC reviews

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I recommend!

Good shop and lots of good products I like. Especially nice shoes. :) No any problem so I'm glad. I did got my order to home! :)
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Wrong item , but team say they will sort it out

First order great, happy customer
2nd order Recieved wrong items
Usc has said they will exchange and cover the postage

Full marks to the team for replying and helping though
Once I Recieve what I ordered il re edit my review
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Awful customer service and shocking returns policy!!

I ordered boots online which didn't fit. I travelled all the way to the store to return them assuming I would get a refund as any other normal retailer does. But no not USC, I was rudely told that I had to post them to get a refund. I went to the post office and was charged £8, I emailed customer services to see if they could do anything and they won't email me back. I am totally disgusted by USC's customer service and will never shop with USC again and will be telling my friends and family of my bad experience.
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Good Price. AWFUL System / Customer Service

Purchased two pairs of jeans in the sale. One blue, one beige. Great price for top quality jeans. After an hour or so I still hadn't received a confirmation email (and still haven't now) so I logged into my account to check my order had been received.

Upon checking my order, one of the pairs of jeans was in fact black and NOT beige. I did not order these jeans as I did not even click the link. I already own them.

I emailed the customer service department immediately (1.5 hr after I made the order), and received an email back the following day stating that my order had been processed AND SHIPPED and that it couldn't be cancelled!

This is an error on their part that they haven't even offered to put right, just telling me its been shipped already.

I don't like writing bad reviews but the service was WOEFUL.
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Great before.

USC Was Republic. Republic was an amazing store! I loved shopping there. After Republic closed, USC took over. Since then I've came into store 3 times and all 3 times I've left unhappy. Republic you could pick something up very nice and cheap. USC have tops which are nice but maybe 10 times the price of a normal shirt I found outstanding. Very unhappy.
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don't b scare...!!! and just order!!!

yes , I ordered from this company on feb 24, 2014 and by feb 28, 2014 , my ordered arrived, delivered. I live in Chicago USA, yes I was worry about those previous reviews that mentioned bad service, wrong order item and so on, but actually this company was fast w/my order, right size, right color, model, so I'm happy w / my boots. I always order overseas and this company was the fastest one on my deliver my order. yes, IF I FIND SOMTHING ELSE FROM THIS STORE I WILL ORDER W/O HESITATION... I RECOMMEND ..!!!
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Fantastic!!

I live in Finland and I've ordered from USC a couple of times. I've placed the order at thursday morning and every single time received the order next week, usually at tuesday. So I got the my order in 6 days! :) It's delivered at my door step and delivery cost is cheap. I have nothing bad to say about USC. Prices are cheap, outletprices extremely cheap. I don't understand why people here complain about delivery times or quality of stuff. I've got my orders always on time and everything I've ordered has been immaculate. I highly recommend USC to everyone :)
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ABSOLOUTLEY HORRIBLE SHOPPING EXPERIENCE

VERY disappointed with the experience i had with USC. After placing my order and expecting to receive within the stated 3-5 working days i still after 4 working days had not even had a dispatch note. Also within 2 days i received an out of stock email and again on the 6th day, i received another out of stock email for another item! This is very unfair and lacks in quality customer service. I am very disappointed with this and in the company. When i explained this to their customer services team they said a blunt unsympathetic email stating my order has been shipped with complete disregard for the annoyance of ordering an item that i waited for 6 days to receive but instead of receiving it i received an out of stock email when it was supposed to be delivered within 3-5 days of my order. I emailed back again exclaiming how upset and annoyed i was that they did not strive to correct the issue or even offer some sort of compensation... not even an apology!
Horrible company, horrible customer service and i will definitely not be shopping with them again and informing anyone i know not do to so.
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SHOCKING SERVICE - DO NOT USE

USC is by far the worst clothes company i have ever used, tried once, never again.
They use YODEL well thats a mistake, my parcel went missing for three days when they said it have been delivered, took a further two days to get the items to find they were the incorrect sizes!!! FUMMING. Ring up 0845 1299 218 to be told you have to pay to post back WTF!!! after arguing this as it was not my fault they have emailed me a free return address. I shall see if i ever get my money back i wont hold my breathe.
PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY FOR MAIL ORDER EVER
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Ridiculous returns charges!!

Ordered a few pairs of trainers online in the sale, when they arrived, wasn't very keen on them because they weren't really the same colours as online (As with anywhere you order from) so decided to return all but one pair........... Well, because of the weight, it's cost me £16 to return the order, so with the delivery charge as well, this has cost me over £20 for items that I didn't want. There's a USC store local to me, so why can't they be returned there? Now I'm un necessarily out of pocket. Will never order from USC again.
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bullshhhh

pay 7 pound for next day delivery ... arrived after 3 days... items was wrong
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Service is good but the items are hit and miss..

Ordered from USC.
Found a few items on reduced sale so thought great. Its a final sale, unfortunately for me. The same pair of trainers was reduced again by another £20 the following week!
The 2 pairs of jeans I ordered looked like they were store or returns or something. They definitely did not look brand new. The price made up for it as they were reduced by 50 per cent so I did not bother to return them.

Its a nice site with good items and prices but constant sales and reductions on items gets a little daft as sometimes prices go up and then back down again like a yo yo.
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Dodgy illegal activities - Your Statutory Rights will be broken.

As many others have shared, I was a refused a refund on a faulty item.

Let it be known that under your statutory rights you are entitled to a refund where the item is faulty or not as described. You can read more about that right here:

http://www.tradingstandards.gov.uk/cgi-bin/glos/bus1item.cgi?file=*BADV612-1001.txt

And more here:

http://www.legislation.gov.uk/ukpga/1979/54/contents

Furthermore, I note a lot of people around the web (review sites) are being told they must pay the return delivery charge for faulty or incorrectly delivered items. The Distance Selling regulations covers you for this, USC must pay that return P&P, simple. Read more about that here:

http://dshub.tradingstandards.gov.uk/Explained

In my experience with this company I purchased a wallet, it had a hole in it where they'd put a security pin in. Who puts a piercing through leather, really?

No excuse for being rude either!!

The cashier accepted the fault and agreed but needed manager authorisation. The manager came and then argued it was a hole where the stitching had been. I refused a credit note and they couldn't swap for a perfect conditioned wallet. I told her to do as she pleased because I want neither an exchange or credit note because they couldn't offer me the item I actually wanted. She issued a credit note.

I then emailed the company complaining, they asked me to spend another £35 on their website to purchase the wallet in perfect condition and then email them the order ID along with the gift certificate number and they'd refund one of them including the postage.

Whaaaaa?

Hold on, so let me get this straight they want me to give them another £35 of my money when they've already refused to refund me on a faulty item, thus breaking the law, my statutory rights. Yeah sure, I've got mug written on my head, not.

Let's be honest, they could have just taken the gift certificate code and sent me the wallet. No need to scam me for more money.

Well, anyone spending over £100 on their credit cards are covered under section 75 of the Consumer Credit Agreement Act. So speak with your card issuer

And even if you didn't spend £100, you can still dispute your payments with your card issuer, even if it's a debit card you can dispute.

Anyway, rant over. Thank you Review Centre for allowing us a platform to voice our terrible experience with this company.

I also blogged about them here: http://auroral.co.uk/tag/usc/
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Pleasant experience, poor courier service.

My experience with USC was pleasant, no major issues. I received my products on time and they exchanged some clothing for me with no fuss. Unfortunately it appears they use Yodel as a courier service, who are quite possibly the worst delivery provider to-date.
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Got what I expected

Placed an order online, fast shipment, products as i expected - pleasent experience.
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great partnership

website fine products ok
customer service the worst. emails you never get a reply,ever,why even give out a email address,just put can't be bothered there instead. when you phone them its automated at the start then it just cuts you off,over and over again.
purchased a item over a week ago still waiting want to cancel now bored of the whole experience.
usc & yodel both joke companies working together.
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Dont bother!!!

Posted back a jumper that was the wrong size, you said you have not received it therefore you refuse to refund me or exchange it for the correct size. So I am now £30 down!!!
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AVOID COW BOYS

Ordered online and paid extra for express delivery within 2 days from dispatch, Order confirmation received after payment, Waited in for 2 whole days for a delivery that failed to show, sent a email into USC but no reply then logged into account to see ordered had been cancelled due to no stock but the item is still available to buy online and no communication from USC! They hide their phone number online but when you do find it online to a premium rated number they keep you on hold !!! AVOID them at all cost!
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Look elsewhere!!

If you have an issue with the item you have purchased online - this is where the trouble begins. Luckily I got the correct order but the shoes didn't fit correctly so I sent them back for a refund. USC DOES NOT supply postage for the return where as rivals such as ASOS do.

As the shoes were worth £65 I decided to send them securely, ended up paying £15 in total shipping costs (to me and back to USC). I decided to contact Customer Services as I didn't think this was on at all - the reply I got was 'it's stated in our policies on our website and on this occasion we cannot reimburse you for your costs'. I then replied explaining how disappointed I was with this and asked them to remove my account, which they did with no apology! Awful - surely these companies should be looking after their customers, all they could of done was given me a voucher but nope! Will be avoiding this company, retail and online - go with ASOS!

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USC Details

About this company

Buy Jeans, T Shirts, Hoodies from Top Brands G Star, Diesel, Firetrap, Gio Goi, Soviet, Lacoste and many more online at USC.

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