My lovely 2013 CL500 had a scrape whilst parked outside my house and needed some work doing at the repair shop. Apparently I breached the term of my lease because the car was momentarily parked on double yellow lines.... MB in house insurance services are refusing to pay for any of the work required because the damage happened on double yellow's! I expect a large bill and little help from MB insurance services.
We've owned nearly half a dozen Mercedes and always paid top dollar for insurance, servicing etc with them. They dont treat valued customers well.
We purchased and Mercedes CLK 270 convertible in April 2012. At the point of purchase we were pressured quite badly to take on there gap insurance and wheel and tyre insurance which was quite unpleasant but not intimidatingly so. the salesman was way too keen to get a score on the survey that would be sent of 9 or 10 which is a brand thing and should not be mentioned at point of sale as its for me to decide not for them to push me. This was actually the best part as it went down hill from here on in.
We asked for a few bits to be sorted on the car which we were told would be done as part of the pre delivery inspection. we picked the car up and low and behold the 2 main issues had not been done, this was a drivers seat belt which did not rebound and rattle from the gearbox which we were assured was a faulty plastic clip that retains the hand brake. We were then told that the seat belt had been re tensioned at that it was ok and perfectly legal. we took the car away and instantly had problems with the handbrake which would not disengage. we also noted that the car rolled back in gear which for an automatic is quite strange and we had never had another automatic that did this which is quite odd on hill starts and because of the dodgy handrake made the car quite difficult to drive. This went on for several weeks with the car going back to be "fixed" with the handbrake issue and also a gearbox switch issue which they eventually replaced after the gearbox got stuck in sport mode. They also eventually replaced the seatbelt but only after i threatened to hit them with a bill for a ruined £200 dress from a dirty seatbelt that was flapping about outside the car because it would not recoil. We also suffered a slow puncture so decided to use the insurance we had purchased to get the puncture fixed, although the salesman neglected to mention the fact there was an excess of £10 per tyre and the cost of a puncture repair was £10 so insurance proved worthless to us. Eventually we lost patience and went to another Mercedes dealer in chesterfield. before we had chance to take it in we lost all drive from the gearbox. the car had done just 60k miles and now had a busted gearbox. we got told it would be a £700 fix as it was an electronic issue but upon arrival to collect the car there was a £1500 bill for some mechanics in the gearbox as well which i refused to pay. eventually they agreed to charge the original price as thats what they had diagnosed. Unfortunately the warranty that came with the car had just run out.
The point of this review is thus: The cars Mercedes produce especially the one we had are inferior in quality, a 60k mile car with the number of issues we have had is a joke especially since it had supposedly been quality checked. the dealerships are terrible in terms of quality of work and pricing. in the first 2 months of ownership Mercedes had the car as much as we did. I can quite confidently say that once this car goes back to Mercedes under the lease we will never drive another. we have a BMW that has been superb and had a jag that was also reliable and on the 1 occasion we had to take that in it was a pleasure to work with the dealership and totally painless. i wish i could say the same for Mercedes and there products! We have to get an inspection done on the car before its returned and i expect that to be as painful as the rest of the experience. I will update this review afterwards.
Manchester body shop kept my vehicle for 2 weeks replacing a rear bumper whereby I was told initially they would need my vehicle for 48hours!!! No calls keeping me updated and when I eventually got through I was informed that they had staffing problems. I had to do all the chasing with very few calls returned and even when they were, this took 24 - 48 hours whilst they had my car. A prestige vehicle with a dismal service!!
Visit 1 - B Service After my first B service with Mercedes Benz Watford, my car was returned to me with bits hanging off from the inside of the boot and new warning messages on the dashboard. The service center caused the new issues! All was resolved but it was a bad experience.
Visit 2 - MOT I was told I could wait instead of taking a courtesy car, I was left for just under 6 hours!!! The service center just kept saying, it won't be long, just a few more minutes.
Visit 3 - New Tyre 3 hours to change a tyre!! yep 3 hours. I booked a courtesy car after my last experience, but was called by MBW ask if this was necessary. I figured that I would give them a chance and wait as I was assured the fix would take no longer than 30 minutes. 3 hours later, having been fobbed off 4 times I finally got my car back.
There is no complaints email as such hence this post. I had been warned MB Watford were bad, but seriously they are REALLY bad. I think they need to look at attention to detail and just stop lying to folks in the waiting area.
I will not buy another MB whilst MBW are my nearest service centre. If I move, then we may be back on.
I purchased a new C Class almost 3 years ago and it's been a major disappointment.
There was a good Mercedes finance offer on at the time whereby you could purchase a new C Class for £299 per month on low rate finance. At the end of 3 years you then have the option to purchase the car or give it back - I'll be giving it back!
A few thing Mercedes don't tell you is that they also try to sell you their 'Star Gard' paint treatment that supposedly protects the paintwork. This costs around £2,000 from Mercedes, but it's available in most garages for around £200. They also sell you GAP insurance at £499. These extras are added to the finance and make a big difference to the cost of the car. These are optional, but you are made to believe that it's all part of the package. Mine ended up costing around £490 a month, but I did add extras described below.
Now for the car itself. It's a beautiful looking car. I went for the C250 CDI in white, with black electric sunroof, AMG Sport styling and 18" wheels. It really catches people's eyes, but again those extras added a lot to the price of the car.
The engine is good, with around 205 BHP it pulls strongly and gives good economy. Carefully driven I can get around 48 mpg and normal driving around 40 - 43 mpg. Handling is good, but with the lower suspension on the Sport model, the ride is a little harsh and you do feel all the bumps in the road. The low profile ContiSport tyres have been a major problem on the car. I have replaced at least 8 tyres due to sidewall bubbles and/or sidewall punctures and they are expensive tyres! There are loads of complaints online about these tyres and I now drive with my eyes permanently on the lookout for pot holes as hitting even a small one can cost you a new tyre.
Build quality can be summed up in one word - terrible! I really didn't expect this from Mercedes. The sunroof rattles constantly. I also have an intermittent rattle from the dashboard. The rain sensing wipers are useless and I have to continually switch the wipers on and off manually when it's raining. It's really embarrassing to stop at traffic lights when there's hardly any rain and your wipers are going flat out on their fastest speed screeching across the dry windscreen, and really dangerous when they are on slow intermittent when it's lashing down with rain on the motorway! When I had the car serviced at Mercedes, they said they couldn't hear a rattle from the sunroof and the wipers were working fine because the computer says there's no fault! Strangely enough, on the next service they told me there was a Mercedes 'advisory' about the sunroof problem which could be solved by adding grease to the runners - guess what - it still rattles. The mechanic admitted when he sprayed water on the windscreen, the wipers came on at their fastest speed and stayed on that speed continuously, even when he stopped spraying and the windscreen was dry. So, they changed some parts and said the wipers were fixed - guess what - they still don't work correctly.
The car has been in 3 times for these faults and they still exist. I haven't got the time to take it back any more.
The laquer is peeling of the front white plastic spoiler. For this I had to take the car to the Franchise bodyshop (which happens to be VW not Mercedes), a 40 mile round trip, so they could try to prove it was something I'd done and not a paintwork fault. They couldn't - they admitted it was a 'adhesion' flaw in the paintwork and I can get it repaired under warranty. So, I have to book the car in yet again and be without it for several days.
The wheel nuts rusted to an ugly brown colour within a few weeks of owning the car from brand new. Everyone who saw the car commented on the rusty wheel nuts. Mercedes said I must be using an alloy wheel cleaner which has damaged the nuts. I told them I was using the wheel cleaner which was provided with the Star Gard treatment I was sold by Mercedes! They replaced the nuts and the new ones rusted also. Strangely enough, most of the 'new' cars in the Mercedes outdoor showroom also had rusty wheel nuts.
The headlights are just about powerful enough to shine about 2 metres past the end of the bonnet. They are so bad in unlit country roads that they should be classed as dangerous and I have to drive with the front fog lamps on to ensure I don't drive off the edge of the road. I notice on the latest C Class, they've gone back to normal style headlamps rather than the projector type on my car.
It's also a pretty low spec car for the price. It has parking sensors and (partial) electrically adjustable seats, but the MP3 connectivity is via a headphone jack type cable (which is not provided) that plugs in to a little hole inside the glove box. This is essentially useless as you have to put your phone/MP3 inside the glovebox and close the door and can't change tracks in any way.
In short, I love the looks and the performance is good, but there are far too many niggly faults which just shouldn't be on a car that cost almost £35,000 in total. There are far better cars available for half this price.
Bought a new Vito 3 years ago. After 2.5 years/20,000 miles, the rear brakes siezed solid, due to corroded sliders. Took it back to the dealer for repair under warranty and got a bill for £366. Apparently the brakes are not included in the warranty, even for a malfunction. Contacted Mercedes UK, who said yes, the dealer was correct the brakes are not covered by the warranty, even for a malfunction, as they are a "wearing part".
This is my first ever Mercedes - needless to say it will also be my last.
I have had several new Mercedes cars. Although I love the feeling of owning and driving Mercedes cars I have been disappointed with the build quality and after sales service. Top Gear reported for several years running that Mercedes was always in the bottom of the JD Power survey. Combined with labour service charges at £105 per hour in the UK and £57 per hour in France to do the same job means for me Mercedes UK has joined the rip off Britain club. But, it wont stop me buying another crazy as it may seem. I just give the dealers a harder time when negotiating and making sure they do the warranty jobs before it runs out.