Bought a new Vito 3 years ago. After 2.5 years/20,000 miles, the rear brakes siezed solid, due to corroded sliders. Took it back to the dealer for repair under warranty and got a bill for £366. Apparently the brakes are not included in the warranty, even for a malfunction. Contacted Mercedes UK, who said yes, the dealer was correct the brakes are not covered by the warranty, even for a malfunction, as they are a "wearing part".
This is my first ever Mercedes - needless to say it will also be my last.
I have had several new Mercedes cars. Although I love the feeling of owning and driving Mercedes cars I have been disappointed with the build quality and after sales service. Top Gear reported for several years running that Mercedes was always in the bottom of the JD Power survey. Combined with labour service charges at £105 per hour in the UK and £57 per hour in France to do the same job means for me Mercedes UK has joined the rip off Britain club. But, it wont stop me buying another crazy as it may seem. I just give the dealers a harder time when negotiating and making sure they do the warranty jobs before it runs out.
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