Reply from Usenext
[REPLY]
- Reviews (3)
- Ian Eckersley
- 8 Reviews
Watch out - I found it hard to leave once you start your trial and subscription.
I've been using Usenext for over a year. The service has been OK but you have little idea what you download until you do and I would guess most content is pirated and therefore useless and it frequently contains viruses. It was OK for watching some US TV series but I got a bit fed up after a while and decided to cancel my subscription. I did this and cancelled the paypal automatic payment as well. It seems matters then got a little out of control. I received an offer of another free trial which I did not take up and despite this Usenext confirmed I needed to take no further action. I assumed all was well at that point. But then I started to get demands for payment for access after our agreement had been cancelled and after my access had ended. These demands included penalty charges on top of subscription charges that I did not want and could not use. The demands included links that required my response but directed me to missing pages. I tried to communicate with them but they use a message portal which does not confirm the content of your message for your records and invokes the usual numb call center reply. In the end I had to send a recorded letter to them. If I subscribed again, which is unlikely after my recent experience, I would confirm my cancellation by recorded mail so that I can not be scammed.
Usenext - subscribers will come and go. This has to be their decision. You rightly have control and allow access after payment up front so you can not loose. Trying to trap customers will mean they are less likely to return. I would probably have come back for a while after a break of a few months but not after this experience. It is simply not worth the hassle.
- J. D.
- Denmark , Eu, DK
- 4 Reviews
What a Burnoff !!!
Here we again have a company who do think they are about the law , just read there t&c it is full of crap , If you buy a package and you not use it in a month then they want to charge you for a next month wich i normal see okay but not only they want another month term of money the also remove the traffic you allready paid fore that i direct theft and the i give a damn about t&c and what kind of silk clouds they live under.
Forget coustomer service
when you call to theire coustomer service .. Don´t do it it is like a joke they only words they can spit out is t&c , t&c .... ....
So....
1. Pay for a 250 gb package 29.95 euro
2. Pay Again and then get stolen what you bought last time
3. read t&c
4. Do not become a client find one of the other great usenet providers
5. but ofcourse it is up to you get something for you money or not
6. Usenext also hides in paypal so if you make agreement trough there
then you are in for a hell of a charging ride , and do you belive!?
NO CHANCE OF MAKE A DISPUTE verry strange.
DO NOT SAY THAT YOU NOT WAS WARNED
- Manfred Wald
- München, DE
- 6 Reviews
empfehlenswert!
Usenext bietet vor allem Neulingen des Usenets einen unkomplizierten, schnellen Zugang. Durch die Software wird der Zugang zu den Newsgroups kinderleicht. Habe mir ursprünglich nur einen Testaccount geholt. Dieser hat mich jedoch überzeugt und ich bin dabei geblieben. Worauf man aber achtgeben sollte: will man es bei dem Testaccount belassen, muss man rechtzeitig kündigen- das steht aber auch in den AGBs.
Is Usenext your company?
Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.
Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, responding to your reviews is absolutely free. Learn more
