I had problems with N power and British gas in the past , even getting some young patronising people on the phone from these companies speaking to me awful .
I have been with UW about 2 and half years now , regrettable I have not used the cashback card to save me more money .
They seem a lot cheaper than the last companies I used and I love the one bill.
and no contract !!! I love that . Been trying to get out of my contract at work with EDF and it will cost a fortune to get out.
so I am happy with them.
A declaration of interest: I am a distributor for Utility Warehouse (UW). I also use UW for five services in my own home. I practice what I preach.
First of all, Utility Warehouse's distribution partners do NOT work as part of a pyramid scheme. Pyramid schemes and Pyramid Selling are illegal in the UK. UW works on a Network Marketing model, as indeed do many companies. This is a recognised and acceptable business model. For example, we have some very serious partners involved in our CashBack card (M&S, Sainsburys, Halfords, Cafe Rouge, etc) who will have investigated UW very carefully before attaching themselves to us. They would not be involved with a company that acts in an illegal fashion.
To address some of the comments below.
UW does not, and has never claimed to be, the fasted Internet Provider in the UK. Period. What we promise is that we will provide you with the fastest speed possible that comes out of your local exchange. For example, if your local exchange has the capacity to give you 20mg download speeds then that is what we will send down the pipe to your modem, unlimited.
Pricing and Billing. All pricing and charging is made very clear at the initial presentation. What customers often forget, and we do tell them this, is that line rental and VAT have to be added to the bill. Even BID TV (no relation) are reminding their customers to remember the cost of packaging, posting and their phone call. Everything is made clear at the outset and is clearly marked on the bill.
Membership fees. This is a requirement. It costs £2.50 per month, for which (amongst other things) you will receive paper bills, freephone customer services and freephone technical support, and accidental death cover of £10,000. Not a bad deal for less than the cost of a Big Mac with Fries.
The 'Real' cost of your energy bills. Very often, when a customer has a shock at the price of their bill, the first response is to blame the tariff. Very often, also, when we look at it the problem isn't the tariff at all: it has been the usage. There are many ways to keep usage down and/or make it more efficient, and your distributor will be pleased to advise you on ways that you can do this. For example, did you know that by NOT leaving mobile phones on charge overnight, the average family could save itself up to £60 a year?
As a side note, a lot of concern about bills essentially boils down to this. By way of a fun example:
"Hey! I bought petrol at your forecourt and you say it's the cheapest around! Well, I filled up the tank at your stations and drove from Cornwall to Scotland and back, and DO YOU KNOW HOW MUCH IT COST ME? AND when I got home, you were selling petrol at a penny a litre cheaper than when I left! So what are you going to do about that then, eh? EH?"
I'm sure you all get the point. And while we're on the subject of prices going up as well as down, here's something to consider. Yes, all companies put their prices up from time to time. UW does. All companies take their prices down from time to time, as again does UW. Where UW is different, and this is a very important point to remember, is that UW is among the very last to put its prices up (if it has to), and among the very first to take their prices down again. It's called acting ethically, and WHICH? Magazine rewarded UW in 2012 for their ethical tariff fixing policy.
And finally. If you do encounter any problems with the service, let your Distributor (the person who introduced you to UW) know. If they can't help you then help really is only a phone call away and your distributor will be pleased to help you in every way they can.
If things really aren't right, then put it in writing. We love glowing reviews as much as the next company but we have neither the time nor inclination to read every on-line consumer blog. If we don't know directly that something isn't right for the customer and nobody tells us, then we have no way of either correcting this, or improving our service to ensure that it doesn't happen again to somebody else. If you, reading this, have had, or are having concerns about UW's service, for whatever reason, then we';re genuinely sorry to hear that: let us know, in the way I've described above, and we'll sort it out for you.
Such problems are, I hasten to add, very much the exception to the rule. We get it right most of the time. That's why we've been in the WHICH? top three rated Energy Supplier for Customer Satisfaction every year since 2008.
I hope that this answers some of the issues raised below.
There's a lot of mixed reviews out there. You might have heard of people getting great deals while some are getting ripped off. Me personally, I have yet to take out any policy with UW. But I look at the facts, people posting on here could potentially be a competitor of Utility Warehouse or people have genuinely had a bad experience with the company. There's customers having bad experiences with all sorts of other companies, my family have had bad experiences with our gas supplier before, our home broadband supplier before, I've had huge issues with my mobile phone contract before. We all at some point may have been disappointed or annoyingly frustrated at one of our service providers. No one or no company is perfect. UT is just trying to offer a service that is cheaper and more simple than your current utilities providers. they have no fixed term contracts, there rolling so if your not happy you can just opt out. No questions asked or fees involved. There so confident they will save you money when you switch your services to them, they'll give you back 'Double the Difference' if your find another provider cheaper. They also offer to pay up to £200 to buy you out of a current contract with other providers. If you take 4 policies out with them. For example, your mobile, broadband, gas and electricity you can instantly join there cash back scheme which could save you even more money! I've gone on for long enough but there is so much more they can offer, just check out there site and read the fine print to decide for yourself if there for you. Oh and if you want to get all statistical check out how there shares are doing and you'll see this company is going to be BIG!! I'm sure we could all do with a couple more pounds in our pocket!
I was surprised to read there have been any unhappy customers using Utility Warehouse - my own personal savings are between £30-£45 a month compared to my old bills.
The Cashback card gets me 3% off food and fuel, and online shopping 5% off at Ebay - there are many other shops and offers but these are my main two I use. I also get 10% off of whatever gas & electric I have used for the first year - AMAZING!!!!
The bills are VERY easy to understand - better than ANY other company I have used in the past.
They offer NO contracts either (except for mobiles) I wonder why all the other companies do???? Is it because they know they are more expensive to tie you into a contract so you cannot leave?
My Advice is try UW and if it doesn't work for you then just leave - so far I am 100% happy with the company and as long as they keep enabling me to save money I shall stay with them for many more years to come.
I'm very surprised by some of the negative comments on this site as I have nothing but praise for this company. I signed up for all five services last August and have been regularly saving well over £50 a month compared to my previous suppliers (Virgin and Southern Electric). I've always found customer services excellent with lovely well-trained staff, although I do agree that it would be a good idea if they opened in the evening. I have their cashback card and regularly get discounts of around £12 off my bills just by doing my ordinary shopping at Sainsbury's, etc.
Also, I have made considerable savings when using their search engine FindmetheCheapest.
It seems to me that some dissatisfied customers have not fully understood that this is a Discount Club, not an ordinary utility supplier. I pay £2.50 a month and think it's well worth it for all the savings I've made. I would thoroughly recommend this Club.
Their customer services department are only open traditional business times, which does not help if you have a 9-5 yourself. They have not responded to my emails (yet).
The bill totals don't always match up with usage + VAT. The bill does not state where the rest of the total came from, and the customer service agents that I spoke to did not give me a clear answer either.
Whilst waiting for response to emails they didn't forget to send reminders!
Switched to Utility Warehouse a couple of years ago and DEFINITELY no regrets. I went for everything, which probably helped as the more you take out with them the more benfits you get. Saved lots of money, particularly with phone/broadband. I had been with BT (possibly the worst for customer service). Like getting just one bill. Phoned the customer service once with a query about my land line, and the guy said (pro-actively and unrelated) that whilst looking at my account he had noticed that my mobie phone usage was lower than average, and that they had introduced a new lower rate, and would I like switching to that, saving me another £2.50 a month. I am not on commission (as suggested by a few other reviewees - maybe the negative reviewees are the ones on commission?!) and Which also rate them highly.
Switched from British gas online saver 4 and saved money, broadband seems faster than talk talk was. My bill for broadband, phone line snd sll my calls is consistently around £20, which I think I'd pretty good, eould bf happy yo recommend
My father works for Ultilitywarehouse because of this he changed our gas, internet, and phone contract to Ultilitywarehouse.
Day 1 was fine no problems
Day 2 I found out they are Liers because they said there internet is faster than the U.K adverage I found out that the internet is not even half as fast as the U.K adverage
Day 3 Getting pissed off tried calling them my call was on hold for hours
Don't go with them
Don't get tricked
I have recently left UW after several years (having been a a happy customer) - very 'cheesed off'.
Some of the customer service (like many companies) is good and some is bad.
I had problems with cash card (great idea) but just given run around, stupid answers etc - and I am paying for it on the 0845 #
Eventually after a few minor complaints I chose to leave them and got an alternative quote for gas and electricity based on the readings provided by UW. I took advantage of the 25% savings and guaranteed prices to 2014 and arranged to change. I was so surprised that I had been charged so much - I really believed they were great!
Since then - problem after problem. They continued to charge for GAS, said I hadn't cancelled (then they to admit they had etc later) . Now approx 3 months after my new supplier started to supply gas & electricity (at great savings) am still trying to get back the £490+ they owe me for services they charged for and did not provide.
Eloise Taylor found this review useful
i had constant trouble with eon,n power,well all the other company's my mums friend suggested utility warehouse and it was THE BEST CHOICE I EVER MADE, i have gas electric,phone and broadband so am gold as a single mum i struggled with my bills now i have no problem, i mean 3 years and if i ever had a problem or question they sorted it there and then on the spot , like i say 3 years and no problems if i have credit on my account it gets payed in no problem, will be with them untill the end i will! fantastic !
I have been a customer since 2008 and have been very pleased with the service. I love receiving just one bill for my gas, electric, broadband, home phone and mobile phone. When this company reduce their charges they pass it on to existing customers as well as new ones! They must be the only utility company out there who do this. I have no reservation recommending Utility Warehouse to any one!
This company shows others how to do it properly. It is great getting all our major services from one company (gas, electricity, broadband and phone,), which gives us free phone calls. Good savings too. Customer services has always answered the phone quickly, and efficiently solved any problem. With the computer once, they spent over one hour patiently explaining how to fix a problem computer. It all worked. No other utility company would give so much time. This has been a problem free company, strongly recommended.
I call them because I found out that they provide and broadband, I am a new tenant and my electricity and gas are with them. The first time that I call everything was good I have registered. The next day when I call again for the broadband they said you should wait approximately 5 minutes, I wait 10 and hang up. Second try approximately 10minutes I wait 12 and hang up. The third they pick up after 7 minutes the phone and he started explaining me about the broadband and I just told them ok pls arrange me the instalation. He said you should wait a bit, ok I wait 12 minutes when he pick up ahain and says I cant find you in the system wait a second than I wait 15 more minutes and one lady pick up the same that I speak with her the previous day she said you want to add something to your account and I said yes. So again you should wait, I was getting crazy at that moment I have wait 40 minutes for all and in the end she told me you are still not at our computer because its to early. She said you should wait a couple of days and to call again!! WTF I told her i am waiting 40 minutes for nothing! She said I am sorry but we are extremely busy! I said I am at work too I stay 40 minutes I have to go home but I am waiting for your stupid answer!!!
Moved in to rented accommodation and received my first bill, which was for somebody else's meter. When I questioned this, I was still asked to pay the bill whilst they where 'sorting it out'. They also told me, as the property was a rental they required me to pay £200 deposit. I didn't see the point in paying somebody else's bill nor pay a deposit, so decided to switch supplier which I progressed with immediately . Following day receive email threatening to cut off supplies... bizarre
I feel so stupid for falling for this bunch of con artists. The service is dreadful their phone line closes at 5.00 pm and charges you to call up to sort out their numerous errors.
They claim to give you a deal that guarantees to beat other prices but when you read the fine print it is only on a top rate tariff.
They are a pyramid selling outfit so most of their positive reviews are from people with a vested financial interest . Don't do it! If you do you will regret it and feel as foolish as me.
Hi, I joined Utility Warehouse two months ago and wow! I'm saving £80 a month being a discount member with gold status. We had a few confusions when first signing up (we gave the wrong phone number to them) but customer services dealt with it immediately with no hassle, very polite and apologetic.
My bills are getting cheaper and cheaper as I have started to use their cash back card you can purchase. So basically every time I go shopping or put fuel in my car I get money taken off my monthly bill. Absolutely brilliant as for years I have been paying for gas, electric, broadband and home phone. Until now I never had a chance to reduce my payments just by shopping and fueling up. A+ Services from and A+ company. £80 a month goes a long way for me. :-)
I've just moved into my bothers old house, this house has not been lived in for the past 6 months.
The previous tenant moved out in November but kept on paying his direct debit to Utility Warehouse so he ended up being in Credit.
On giving the final meter reading to them (he also has a photo) they turned round and said that couldn't be possible and then claimed he owed them money, even though he hadn't been living in the property for a few months.
I have just moved in to this otherwise empty house and little did anyone know but Utility Warehouse has taken out a Warrant to enter onto the property and fit a card meter.
The issue with this is: The house has been empty so no correspondents have made it through to the correct parties involved, The previous tenant owed no money yet they still pursued it because they wasn't convinced with the meter reading (how does that work?) and they are refusing to put the gas meter back as per the home owners request and even threatening to pursue him for the money a grand total of £84 including fees.
Avoid these jokers they are money grabbing thieves.
Eloise Taylor found this review useful
I switched to UW a couple of years ago, as I loved the idea of getting only one bill. Some of the other benefits are, a UK based call centre, cheapest gas & electricity, cheapest mobile tarifs, cachback card for all your shopping!
A great service from a great company.
Made a very good first impression, signing us up for gas & electricity and giving strong guarantees to be the cheapest on the block.
They aren't. Once you sign up your bills then turn up with charges on there such as "club membership". When you query what the club IS, there isn't one, it's just a sly way of charging you a monthly fee on top of your bill!!! And incidentally if you are a dual fuel user you have to pay TWO lots of monthly fee!!
It then transpired they weren't cheaper as they don't monitor and match market prices - so they may be cheaper on the day you sign up but they very soon aren't.
Their billing and customer service is dreadful so they will continue to bill you for months after you leave. I had a real fight on my hands to get some money refunded that I had overpaid, and ended up having to send them a solicitor's letter.
DON'T TOUCH THEM WITH A BARGE-POLE!
Eloise Taylor found this review useful
I could sum the Utility Warehouse up in word one.....shysters.....I will however expand. I recently moved into a new property, within a week received a slyly worded letter from the above requesting £100 upfront for supplying gas & electric or my bank account details....
As I had never heard of them before, I replied with a rather curt email stating I didn’t know them from ‘Adam’ and for all I knew they could be Nigerian scam artists. Needless to say I contacted my past supplier EON and requested their services as energy supplier. Shortly after, I received a cleverly worded letter, which upon first glance you would think you were due to be disconnected. However, no....reading carefully, the way the letter is worded and specific phrases highlighted it’s done to dupe the unsuspecting into using them... Tut-tut!
The transfer date has since passed and I have received (hopefully) a final gas bill from these people. Was it that simple... no. The final reading they had ‘allegedly’ taken had been vastly inflated, when compared with the past 3 month’s usage. When contacting them, they stated it was a figure agreed with my new supplier... Funny that, as when I contacted EON, they were using the reading I had taken on the same day.
To sum up, avoid this so-called company and use a reputable one.
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