The call was answered straight away and the query was sorted within a minute, even better was that though it was my fault for not reading the email properly we was given a bonus which was nice, so all in all a very good support team very helpful Thanks.
UTILITY WAREHOUSE TOOK OVER MY ELECTRICITY WITHOUT MY KNOWLEDGE. THEY HAD ASKED FOR METER READINGS BEFORE I CAN BE TRANSFERRED IN WHICH I DID NOT GIVE THEM. I RECIEVED A LETTER ON THE 08.03.14 SAYING THAT THEY HAD TAKEN A PAYMENT FROM MY CREDIT CARD. I IMMEDIATELY TELPEHONED THEM AND SAID THAT I HAD NOT AUTHORISED THIS PAYMENT WHICH WAS £120.00. I SAID I WAS A SINGLE PARENT ON MY OWN WITH A 6 YEAR OLD AND THAT THEY HAD COMITTED FRAUD AS I HAD NOT GIVEN PERMISSION FOR THIS PAYMENT TO BE TAKEN. I ADVISED THEM THAT I WOULD BE REPORTING THIS TO MY THE OMBUSMAN. THIS COMPANY CANNOT GET AWAY WITH MOVING YOUR ELECTRICITY WITHOUT YOUR KNOWLEDGE AND TAKEN MONEY FROM YOUR CREDIT CARD.
First off uw took my meter over to them with out my knolage i had been paying another company for nearly two year with i was more than happy with and way after 4 months of telephone calls uw wins my meter yet because I've been paying some one else i owe then 500+ not that it was my fault ! So I have a meter with gas card and the debt is on there i rand them as they were taking alot out of our 25 a week budget for gas an leaving us with none I rang they did reduce it a little how ever I've had a new meter now witch it broke on a Saturday and I was unable to get some one out till Monday cos surprise surprise this company has no emergency out of hours number if I need to talk to some one I just have to wait with no heating or hot water any way the meter broke a day after putting 20 on I ring them once it's fixed and I a mother 2 4 kids have been told over a week to get that credit back at all if they can see it on there system ! Had a new card for meter delivered and it's put meter back on to paying full debt and a bit more I think as we put 30 on new card and was gone over night 30 bloody quid !! As soon as I can get away from this company the better were acculey considering not using the gas at all and just putting extra on electric to heat water ! To top all this off were currently on a 2 month jsa sanction our main income for 2 months is gone ! I will be ringing them first thing recored phone call as I've been advised by ofgem as this company's practise isn't good enough by far ! To add to this my meter has displayed the call help message while I was on the phone to them so I'm having a new meter put in in the next four hours they say I have asked about the 50 I've put on in the week in to there faulty meter witch was seen by an engineer at the beginning of this week as the call help sign appeared last week end too I've been told I must of used it and I wont see a penny of it I explained our money situation and still nothing im awaiting a phone call Monday morning from the manager but I don't hold out much hope so off to the ombudsman I go
This company are a joke and obviously staff members write most of there reviews. Had major problems with a mobile phone, was told to return it, DPD turn up to collect the phone, i no longer had the box for the phone, DPD were asked if the phone was fine on its own and i got told yes. Now get told by utility warehouse that phone was broken in transit and they will not be replacing it because in there opinion i did not box the phone!!! Learn something from this folks, when this company mess up they will NOT take responsibilty. As an ex courier when a customer hands me an item, I and the company are then responsible for that item and it is then covered by the courier insurance liability. Customer loyalty mean nothing to this company even taking into account I have 2 phones from this company and pay £71 per month for a shit service. Be aware people because I for one will be taking this to consumer advice, Trading standards and will also be letting everyone know on review sites what this company are really like when things go wrong.
I have been with UW for about 5 years. When I first swapped they reduced my total utility outlay by just under £100 per month. (Previously scottish power and BT) over the years I must say I have loved the additional benefits like the extra discounts I get when shopping. I recently bought an ipad mini retina display, and because I'm a UW customer, their clubhouse account got me it for £202 delivered to my door, and I got £10 cashback against my utility bill, a saving of over £100 from the apple store!!!
Really impressed with my cheaper bills, the promptly answered calls and all the extra cashbacks that in real terms UW must save me £1000's over the years. :-)
It is SO nice to actually speak to a real person whenever you have a problem or query, and one of the reasons I like Utility Warehouse is that is exactly what happens when you phone Utility Warehouse Customer Services, They all know what they are advising on, without fail they are helpful and polite, and it is a pleasure to phone and know there will be very little delay in geting the problem solved or the query dealt with. Thank you ALL>
I have used Utility Warehouse for several years now for all of my services and I have been extremely happy with them. I will always recommend them, if I have had a need to contact them for whatever reason my call has been dealt with very quickly and the guys on the other end of the line are very polite and helpful and patient. One more point to mention is that their rates are very competitive and combine this with the customer service I feel is a bonus!
I have had my gas and electricity with UW for a number of years and had few problems, however, 3 months ago I moved my broadband and phone UW. Since then we have had literally no broadband, the line constantly drops. My family rely on the internet for banking, school homework, working from home etc. We have reported this to UV on a weekly basis and are still no further on. It takes ages to get thriugh to them, they charge you for calls to their support team, then when you get through they tell you about a freephone no that is not published on their website. Each time we receive a text telling us that the engineer has told them the issue is resolved. No! On top of that we have been billed for 2 months for what should be free. We are told this will be deducted next time but it isn't!. I went the whole hog and moved my mobile acvount to UW too! Huge, huge mistake! I have a contract mobile phone. I was stuck in traffic on m6 due to an accident and had to phone home re picking up kids from school...my phone would not allow me to make calls. When I phoned UV they told me it was an issue with the billing system and was advised to turn off my phone, remove the SIM, put back the SIM then turn on the phone. All was ok. A month later I'm in London on business and need to call home due to train delays...again it did not work. They have put me on a pay as you go tarriff instead of my contract. Then...my monthly budget payment is increased by UW for gas and elec. At this time, in the winter, my account has a substantial credit balance so I rang UW. I was told the priced have gone up...my reply...yes but I have a massive credit on my account...their reply...but the prices have gone up! In all of this not once have I received an apology or a solution that works. They claim they reply to emails to support in 4 working days..in 4 weeks they've not replied. Cheap but certainly not cheerful! You get what you pay for ...today I have changed providers. The new privider has notified UW and a standard text and email has been triggered from UV saying contact us immediately if you don't want to leave us. But, of course you can't because UW don't work on sundays and if they did you would be left on the line for 30 minutes waiting to get through and then get charged. In fact the majority if charged calls on my bill are to UW! Bloody awful experience...never again!!
Just completed one year plus with this company, our next bill without warning broadband and phone went from £20 up to £30, so I changed provider and my last bill with them came with a 30 day extra charge and an £11 extra charge, phoned up to complain, they said in was in the terms which they allegedly sent out. Disgusting.
UW are contactable and any problems usually quickly resolved. The billing is clear and simple and it is easy to change the monthly payments if requested. Much better than any previous suppliers especially BT and BG!
Dealing with the Utility Warehouse is so easy. They are based in London so their staff understand British ways. They look at things logically and listen to what you are saying. If they get too technical, they stop and explain so you understand. On the other hand they will miss out the easy bits if you make it clear you know more than the average customer. My bills are lower too, so it is a win win all round.