The Utility Warehouse reviews

The Utility Warehouse reviews

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7.6
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Review by confirmed purchaser

Trying to stand out through customer service

Customer service is great, unlike many other providers
The Utility Warehouse

Reply from The Utility Warehouse

Dear Ainge,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

This review has been reported to customer service by a Trustpilot user for missing proof of purchase.

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Review by confirmed purchaser

best service ever

I have been a customer of UW for about 10 years now. In this time I can honestly say I have have the best deals going and the best customer service. I always recommend UW to my friends. I use everything from mobile to cash card, all on one bill so simple so easy.

Quite simply the best!!!
The Utility Warehouse

Reply from The Utility Warehouse

Dear Steff,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Good British Company

Lovely to speak to someone in plain English and not some foreign person from India or somewhere. Very helpful Company.
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mr Oliver,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Always helpful, always polite.

I haven't had a problem with my broadband/phone service and purchase card since starting with Utility Warehouse in mid 2011. Any queries have been handled courteously and it's an enormous help to be able to understand the person I am speaking with. The only reason I am closing my account is that I am returning to Australia permanently in May.
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mrs Robertson,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

knowledgeable,patient & efficient

Avery efficient operation, changing phones to a much more up to date one. Sim card supplied instantly and the help given setting up the new phone was superb.
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mr Matthew,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Very economical system great budget aid

An easy system to control and understand allows you freedom to control your budget and a great way to reduce your costs on utilities would recomend to others with no reservations.
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mrs Sykes,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Excellent service given

I have to deal with 3 companies for mobile phones and out of them UW come out on top. There service is swift, efficient and informative. Nothing ever seems to be too much trouble. Definately recommended.
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mr Brown,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

FRIENDLY, EASY TO UNDERSTAND AND CONTACT

VERY EASY TO CONTACT, EASY TO UNDERSTAND, NO JARGON, GREAT PRICES AND PRODUCTS THAT EVERYONE NEEDS EVERY DAY.
The Utility Warehouse

Reply from The Utility Warehouse

Dear Miss Simmons,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Utility Warehouse, the Company who care,and have a smile on the line

We have been with Utiliy warehouse for 5 years now after being fleeced by BT and SEC. I feel in control of my account . We respect the staff who have been very helpful ,
patient and knowledgeable when we have had broadband problems,which they sorted out online or over the phone, we are always treated with respect,
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mr & Mrs Kirby,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

outstanding customer service

Utility warehouse customer service is the best I have received from a utility company ever. They are easy to get in contact with and the 1st person you speak to is the person who resolves the issue. I've had follow up calls from the advisers to ensure that my broadband issues had resolved. Add to that the savings you make on your bills each month and it's a really fantastic deal. I would highly recommend them to anyone.
The Utility Warehouse

Reply from The Utility Warehouse

Dear Lee,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Lucky Find

I had never heard of the Utility warehouse until I bought my house, thought I would give it a try and have never regretted it. The combination of getting Gas, Electricity, Telephone and Broadband from the sam supplier with monthly bills give savings that are great. Whenever I have had minor problems to sort out the service is first class and resolves the issue very quickly.
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mr Mee,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Ultimate utility warehouse

Just can't believe the savings we make using this service from cash back on purchases to utility saving
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mrs Mckenzie,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Reliable, helpful and unobstrusive

I have used Utility Warehouse for a number of years now. The technical part of the site has taken me out of several "stuck" spots. The customer service advises to the best of their ability. when my line was cut off by workers in the street, I was desperate to recover it because it's my only line and a life saver. Their help via a friend's mobile phone was long, but the customer service pointed to British Gas that I was a priority because of my lung problems. A BT engineer came the same afternoon to fix the physical line.
I have gas, electricity, telephone and broadband, clear bills for every month with a simple direct debit payment. The bills are checked on my usage. This month I had a reduction in the price of gas I paid. Very honest, thank you Utility Warehouse!
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mr Domnin,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Simply The Best

I've been with the Utility Warehouse for the past 10-12 years and never even considered changing provider, the best compliment i can pay them is if you get a cold caller be it on the phone or knocking on your door, the minute you say " I am with the Utility Warehouse and they provide my Gas, Electric, internet and telephone" Their response is "OK thanks". They cannot compete.

I am genuine on this.
Phil Stones
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mr Stones,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Good service,easy to reach and good rates on all items

From being introduced to UW I have been impressed with all the services,prices and attention to detail each time I have found it necessary to contact the helpline. I have recommended UW to several people and will continue to do so !!
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mr Robinson,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Service with a Smile

I rang UW about a new deal for my mobile. What a joy!.I felt the guy really wanted to help me make the best choice. He wasn't pushy. He was warm, friendly, and very helpful. He explained the options in how to find a 'phone which would suit me and give me what I wanted. He didn't try to sell me the most expensive or sophisticated 'phone, and left it to me to have a look around and see what I wanted
He left me feeling very satisfied and certainly with a desire to go back to UW to arrange for a new phone when the time was right. Top marks.
The Utility Warehouse

Reply from The Utility Warehouse

Dear Rev Wigley,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

First class service from a first class provider.

We have been Utility Warehouse customers for several years now and have always found them to be a top class provider. We have five services with them i.e. energy, broadband and telecoms and consequently enjoy the extra benefits which go with that. Whenever we have needed to contact them we have always found their customer service to be excellent as well. We would not hesitate to recommend them to family and friends.
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mrs Cain,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Courteous, helpful and polite. Thanks!

Needed a few questions answered and I called was given the info I needed, quickly and painlessly!
The Utility Warehouse

Reply from The Utility Warehouse

Dear Ms Wardle,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager
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Review by confirmed purchaser

Awesome

Outstanding
The Utility Warehouse

Reply from The Utility Warehouse

Dear Mrs Patel,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

The Utility Warehouse Details

About this company

Visit The Utility Warehouse

Contact information

Call us on: 0800 781 7777
We live here: 333 Edgware Road
NW9 6TD London
United Kingdom

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