Valuedoorsuk reviews

Valuedoorsuk reviews

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Warning - check all paperwork thoroughly

We share our front door with 2 others flats and the 3 of us agreed at the beginining of February that we would like a black composite door with chrome fittings on the Value doors chap's second visit. We must have said 'black door' about 30 times, and when the chap read our order back to us he definitely said black with chrome fittings, so we were happy. The chap said he would send the final paperwork to the lady who signed the contrat, yet he did not. We 'assumed' that the door would turn up as requested as we all heard him say black etc, as you would. A month passed and we forgot to chase the promised final paperwork - even though it should have been sent through without the necessity to chase. Anyway, the chap came to install our new door yesterday and when he got it out of the van it was RED ,,, by this time it was too late as the old door was long gone and 'we' had signed the wrong contract so didn't have a foot to stand on. None of us like red so this caused a lot of anger and upset, You don't spend £1050 on a door willy nilly / we are now stuck with a gross bright red door for 10 years +

Note - The door / frame / window etc were installed well and seem to secure BUT not what we wanted. This was at the end of the day a list of human error and my warning to you is CHECK THE PAPERWORK thoroughly. The Value doors chap made a mistake and we didn't pick it up / weren't given a second chance to pick it up as he failed to email the final agreement. Far from ideal. Not happy at all with the administrative side of Value doors service and our stupidity.
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Good service, product range could include more contemporary designs

Recently had a new front door fitted. I phoned up and the local agent visited. He didn't have any samples on him and only had a basic brochure (there is more info on the website). We were looking for something more contemporary but all the doors are quite traditional. There was also no choice of door accessory styles (knockers, handles etc) so I had to order my own knocker from another supplier. As I'd done some research I'd come to the conclusion that most suppliers stock the same products from the same manufacturers so there were no real options within our price range.

The order was taken and door fitted two weeks later. The agent did a good job and was curteous and polite. I did ask about a different locking mechanism - the standard fitting allows the door to be opened from the outside and I wanted one that prevents this. I wasn't told about these options but the chap said he could come back and fit the mechanism - 3 months later I haven't heard from him again. I also asked him to quote for a bathroom window which I've never heard about so had to find another supplier.

So in summary:

Positive - prompt service, good job done at fitting into a tricky space

Negative - after sales follow up, lack of contemporary options and door fittings

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Valuedoorsuk Details

About this company

Value Doors UK offer a wide range of UPVC Doors, Composite Doors and Rock Doors at great Prices. We have UPVC Doors, Composite Doors and Rock Doors to suit all styles of houses. See our online catalogue and call us now on 0800 955 0898.

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