Good service, product range could include more contemporary designs
Recently had a new front door fitted. I phoned up and the local agent visited. He didn't have any samples on him and only had a basic brochure (there is more info on the website). We were looking for something more contemporary but all the doors are quite traditional. There was also no choice of door accessory styles (knockers, handles etc) so I had to order my own knocker from another supplier. As I'd done some research I'd come to the conclusion that most suppliers stock the same products from the same manufacturers so there were no real options within our price range.
The order was taken and door fitted two weeks later. The agent did a good job and was curteous and polite. I did ask about a different locking mechanism - the standard fitting allows the door to be opened from the outside and I wanted one that prevents this. I wasn't told about these options but the chap said he could come back and fit the mechanism - 3 months later I haven't heard from him again. I also asked him to quote for a bathroom window which I've never heard about so had to find another supplier.
So in summary:
Positive - prompt service, good job done at fitting into a tricky space
Negative - after sales follow up, lack of contemporary options and door fittings
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