ValueShop reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Don't buy from this company, they charged us VAT twice and refuses to refund

My husband was looking for XL cartridges for a new Canon printer and Valushop's web site prices seemed very competitive. Before ordering from a new company, he always check reviews here and Valueshop seemed very favourable, so he ordered the 550xl bundle (£52.88 inc VAT) from them on the 10 May and a couple of days later, I noticed that the invoice was showing the item price was exactly as per the web site, inclusive of VAT. Only Shipping was correctly shown ex VAT (£4.13). They had then charged us VAT on the total, taking the 'competitive' price up to an uncompetitive £68.40 (the correct figure should have been £57.83).
A phone call and a number of emails later only produced another copy of the invoice, but no refund. So, if you have ordered from this company, I would suggest checking your invoice, as this was too easy to miss. Interestingly, a dummy order that I made up a few days ago, produced the correct invoice total.
Note: Valueshop has the same address as Inkraider
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