I've had 2 Vax vacuums for a couple of years now, they're by far the best I've ever owned, (when they're working at least).
Every time a part breaks (has happened about 4/5 times so far - 2 vacuum cleaners, 2/3 years, so not as bad as it sounds), I give them a ring, they send it out with no questions asked (except 'what part is it' of course), and I receive it within 2 days. 6 year warranties are fantastic. It's a shame that parts break, but it's more likely to be my mistreatment of the vacuum than anything else.
My vaccuum cleaner developed a fault (again, likely to be to do with my own mistreatment), they put a bag in the post, I packed it up and ring UPS, they (are in the process of) fixing it and sending it back. Simple and easy. Supposed to take 5 days in total - it's been 2 so far.
Good products, maybe not as durable as they could be, but: Fantastic customer service, which more than makes up for it.
Keep up the good work!
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