Unacceptable customer service
found useful by 1 person
Purchased a Vax vacuum cleaner from a home shopping catalogue on 19th May. My previous cleaner was a Vax and was very happy with it's performance, so particularly wanted another Vax. After only 4 weeks of having the machine the power cut off completely, 23 June 2012. I tried changing the fuse but still no power. I checked the booklet for possible reasons this would happen and it advised to leave for an hour and try again. I left for several hours and tried a few times over several more hours. As this was Saturday evening and they were closed till Monday i left it until then to call them. After a few minutes of automated instructions i was advised i was 14th in the queue. As it advises calls are charges at 4.8p per minute i decided to email them. By Thursday i'd had no response so called again - this time 12th in queue. I emailed them again. By Friday, when there was still no response i contacted the catalogue, to be advised by an automated voice it would be at least 10 minutes before i could speak to an advisor. I emailed them and got a prompt response to advise that i should be dealing with Vax directly and it was highly unusual for them not to respond to queries. I called them again yesterday to be told my call was 25th in the queue. I've since sent them another 2 emails, but am very frustrated at the time and expense i've wasted while i continue to have a product which hasn't been fit for it's purpose for well over a week now. If anyone has an alternative way of contacting them i would greatly appreciate it. In the meantime i certainly do not recommend buying the C89 -PM2-P Midi pet vacuum.