This company have no customer service to speak of. I took up their offer of a £50 voucher but when I ordered the item couldn't use it and was debited with the full amount.So I phoned them at great expense and they said they couldn't apply the voucher but would have to call back the first vac and reorder. which meant I was debited twice. The returns pack never reached the recipient-it was a gift.Obviously they want to hold onto my money awhile longer.Im still waiting and I am telling everyone buy through Amazon not with these useless people.Their product is good but the rest of the service is ABYSMAL.I think they are stupid- firstly why not just credit me with the £50 voucher an the debited full amount.Secondly what about the expense and embarresment of picking up one vac only to redeliver exactly the same item!BIZARRE? Thirdly suspect that nobody in the company can read and they have sent the pick up pack to the billing address not the recipient.Would NEVER recommend this company.Good old Amazon rules. B Debenham
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