Vax Ltd reviewed by

Aberdeen, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful company/customer service!

I cannot comment on the Vax products themselves, because unfortunately i never received mine. They debited my account 6 weeks ago, a week later my hoover was returned without being delivered due to an incomplete address, even though it was complete on my order form as confirmed by customer services person number 3, VAX didnt even try to contact me and I have had to call then 6 times now about a refund. I have just been advised by Customer Services that there policy is that if an item is returned they have to wait for the customer to contact them and ASK for a refund!!!! So for 6 weeks they have had my money and my hoover. The "customer services manager" was just full of excuses and "we will make this recommendation" - i will NEVER purchase a VAX hoover as i do not want to deal with their customer services. Horrendous experience.
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