I just need a simple forum for my website, and I thought vBulletin would be a good idea since it's very popular. When I tried to order the forum and I paid $400 for the full package, as I wanted mobile users to view the forum as well ... then all the troubles started.
Firstly, I used my debit card and it was declined but the charge was taken (I am not sure if it will be authorized or not but the screen showed the card was declined). So I tried another card and it also got declined .... I tried it again ensuring all the details are there but it got declined .... so I used PayPal even though it costs me more to convert to USD but I said PayPal would be the solution, and it worked.
Now after the payment was made, I followed the installation step by step and I couldn't get to install the forum on my website! So I contacted the support through their ticket system and I barely got answers that helped me! I am now left frustrated after being their customer for barely a few days and I see their refund policy states once you download the software you can't claim a refund - that is so disgusting!!
I am so so upset with this company!!
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