non existent customer service

I recently bought the Veet Easywax
Electrical Roll-On. I used it as it was on the leaflet. First it took 40 minutes instead of 20 to heaten up properly, then i got rushes and burns on my legs. I already used warmwax in the past and experienced nothing like that at all! The after care was VERY oily and ugly. I wrote them the first email over the homepage last week monday. Nothing happened. I wrote again over the veet homepage and the rb.com homepage on Monday. Again, they don't bother to get back to me at all!!!! I know one thing for sure, I will never, ever buy any veet or reckitt benckiser products AGAIN! My legs still have marks on and i made pictures, but this company doesn't bother at all. I NEVER experienced such a crap customer service!!!