Ventrolla reviews

Ventrolla reviews

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Still waiting, no windows and it's been 7 months since I paid them a deposit

Really frustrating company. Can't seem to get any updates from them to say when the window fitting/repairs is going to happen. Why does everyone else seem to get such good service. This company came highly recommended and reading the reviews here, I thought I would have all the windows fixed or replaced by now, I have a total of 22 windows in all so its not a small order. I paid a deposit in Oct 2013 and now its April 2014, they have fitted 1 and half windows and said they would be back within 8 weeks to repair the remaining ones. Since then I have phoned, emailed and pestered. They keep promising but nothing happens and no one comes back to give me an idea of timescales.
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Review by confirmed purchaser

World Class Service

Hi,

Just wanted to provide some feedback from my experience of dealing with Ventrolla. In my opinion, its not really the company that you deal with, its the people that work within the company and my experience of dealing with the people has been world class! From the very first time 5 years ago to today, the service has been one of incredible, friendly, helpful and just impressive.

A spiral balance broke recently on one of my windows and I feel you only every REALLY experience service (good or bad) when there's a fault and as I've said the service was world class.

Thank you to everyone at Ventrolla and the guys that have been out to fix the issue.

Regards
Brian
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Very good at windows; not so brilliant with doors

Helped sort our Queen Anne House windows and we now have an appreciably warmer house. We were impressed with the after sale service. One negative, the doors made for us warped ++ and on balance I would recommend using Ventrolla for windows only; but they are very good at window renovation.
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Review by confirmed purchaser

100 year old windows restored to former glory,no longer draughty or rattly and will be very easy to maintain for the next 100 years!

Fantastic company,really professional. Everything went so smoothly with good communications from office,surveyor and fitter.
Simon, the fitter was so easy to have around the house,kept disruption to a minimum and left the rooms clean and tidy at the end of each day.
We can now open our windows without slipping a disc and painting them will be so much easier. No more draughts and rattles,wish we had carried out the work earlier.
Ventrolla

Reply from Ventrolla

Good afternoon Julie, I have passed on your kinds words to Simon who I'm sure will be delighted that you were happy with his work.

The summer will be with us soon so we're glad you'll be able to open your windows and enjoy the summer breeze.

Kind regards
The Ventrolla Team
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Review by confirmed purchaser

Excellent service, well organised, did exactly what (and when) they said they would.

We were very impressed by the Ventrolla teamwork. Everyone knew precisely what they were expected to do and did it efficiently and pleasantly. I am very pleased with the standard of the job and the attitude of the team who did it, Impeccable and I would recommend them to anyone unreservedly.
Ventrolla

Reply from Ventrolla

Good afternoon Barrie, we are delighted that you felt our service was excellent and we hope you enjoy your draught-free windows.

Regards
The Ventrolla Team
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Review by confirmed purchaser

Would not recommend in the MK area!

I went with this company to draft proof and repair my sash windows since they had good reviews from Sarah Beanie's tv programe and saw what they had done for someone local to me. I found the company very professional and fixed problems I highlighted but did not find the work carried out but the workman to a good standard. I had to ask the company to come out 2 or 3 times in the end to fix issues. The first 2 times (install & fix) was by the same guy and did not find his work of a good quality. He left a hole in my wall and should have filled it, the putty replaced was not done well, either old putty was not removed and what was new is all bumpy and not smooth so does not look very good. He also decided not to wait for me to return to check the work as agreed. The 3rd visit the chap was more professional and did a good job but I still had old putty falling out and this should have been resolved the first time as this was old putty and did not dry up in the time between coming back to fix it. This is an expensive service and I now have windows that look shabby with lumpy putty. I'm sure others find this a good company as long as you are not issued the same fitter I had.
Ventrolla

Reply from Ventrolla

Dear Miss Lees,
We are very sorry to hear that you are not happy with your Ventrolla work.
We understood that on our last visit on 31st October 2012 you were completely satisfied with the work carried out.
The Managing Director of Ventrolla Midlands would like to discuss this matter further with you, and has made arrangements to call you as soon as possible.
Kind regards
The Ventrolla Team
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Review by confirmed purchaser

Brilliant service, we are delighted with the work and good value for money!

Keith from Ventrolla Blair Atholl did a wonderful job on some our windows and doors. We are really pleased with the results and will definitely get him back to do more for us. The draught proofed rooms feel so much warmer already. He replaced a large skylight window into the attic with a double glazed window and created a box frame to funnel your view to the window in the roof above. It has made a beautiful feature of what was an ugly skylight and lets so much more light in. Marvellous work!
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Review by confirmed purchaser

A great result!

The draughts coming through our kitchen window meant we could never get the room properly warm. The new system has changed all that; the difference is remarkable; it really has worked.
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Review by confirmed purchaser

The service was very efficient and the work was efficiently implemented in accordance with the contract.

Ventrolla operated very efficiently from my first enquiry to completion of the agreed work. Communication and administration of the work was excellent, and the actual work was done most efficiently by the very competent and very polite craftsman who carried it out. I would recommend Ventrolla South East to other people without hesitation.
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Review by confirmed purchaser

Very expensive but great system

There were some hiccups with the dates, and they were slow to provide some of the custom sills. Not the fault of the two carpenters who did the work, They were excellent and very helpful.
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Review by confirmed purchaser

Ventrolla provide a good quality product and deliver on time.

Ventrolla have a good product and deliver on time. Their pre-quotation survey was not a thorough as their promotional literature would have you believe. A second survey was required and even after that, once the work started, further revision to the job requirements was necessary. All these changes could have been identified at the first survey. That all said the finished product is good. It is a shame that they don't offer a painting service for the window frames. This leaves the customer with the project management challenge of arranging decorators to be available immediately after Ventrolla work was complete.
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Review by confirmed purchaser

A quality product, provided by outstanding and efficient service.

All aspects of contact were excellent. The office (Henly) had a lovely telephone manner, and they were efficient in every way. All times were kept, and I knew exactly what was going to be done, and what the cost was. The operator was splendid. I enjoyed his company, and he explained (and showed) , what he was doing. He also gave time to show me the workings of the sliding sash windows, and the "removal system" I had requested to be installed. He was tidy, careful, and cleared up after the work. I would recommend you, and your product to anyone with absolute confidence.
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Review by confirmed purchaser

great

Technician arrived on time. Fully conversant with the role. Enjoyed his work. Long standing employee of company. Prepared to discuss the work and the options available. Demonstrated the secondary glazing that I was also considering - which was helpful. Left site very clean. Job well done.
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Review by confirmed purchaser

Ventrolla did an excellent job for me in Shropshire and a good job in London.

The task in Shropshire was quite tricky and involved restoring the windows of a Grade II listed Georgian building. In general, the work was carried out to a very high standard and we are pleased with the result. One problem - Ventrolla was not able strip the old paint off certain designated windows at the price indicated. However, the problem was sorted out amicably and I would recommend using Ventrolla in Staffordshire without hesitation.

We also had two windows repaired in a late Victorian house in Battersea, London. Although the work was carried out competently it was clear that there was not the same understanding of and sensitivity towards old buildings. For instance, I was not convinced that Ventrolla London would have been able to tackle a Georgian house without considerable supervision.
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Review by confirmed purchaser

Draught free everywhere at last

I used Ventrolla back in 1995 on three draughty sash windows in my Edwardian terraced house. These windows are still draught free and work perfectly. In November 2013 I thought it was time to do something about the two casement windows in the main bedroom as they rattled and let in draught when the weather was windy.

Ventolla again did an excellent job. The person who came to view the job before installation was on time, friendly, knowledgeable, and polite. On the day of the installation the installer arrived exactly on time, made sure everything was covered before starting and did the work to a high standard.

I have already recommended Ventrolla to a neighbour who has problems with sash and casement windows.
Ventrolla

Reply from Ventrolla

Good afternoon Susan, it's always good to hear that after nearly 20 years the Ventrolla refurbishment is still going strong, keeping the draughts out and your home comfortable.

We are delighted that you are happy with the work carried out and we look forward to working for you in the future.

The Ventrolla Team.
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Review by confirmed purchaser

Rattling windows and noisy seagulls a thing of the past.

We are very satisfied with getting our north-facing windows and door refurbished with Ventrolla. It has made an incredible difference to our sleeping, overall comfort, and more efficient heating resulting in lower energy costs. Now we are saving to get our drafty front door refurbished in the spring.
Ventrolla

Reply from Ventrolla

Good afternoon Mr Schweizer, we are extremely pleased that you have seen a decrease in your energy bills resulting from the window renovation and that the noise of squawking seagulls invading your home is a thing of the past.

The Ventrolla Team
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Review by confirmed purchaser

Just do it, it'll be worth it!

After waiting nearly 10 years, I finally plucked up the courage to get the quotation. Fearing the worst and a bill of between 10-15k for new replacement sash windows, I was pleasantly surprised with the quote and went ahead.

Installer was polite, early each day (but waited in van until allotted time) and knowledgeable. Work was to the highest quality, and I now have refurbished windows just before the cold winter snap. The difference is unmistakeable,and can only say goods things about Ventrolla.

Would definitely recommend!
Ventrolla

Reply from Ventrolla

Good afternoon Mark, your story is not uncommon. People often think having their windows renovated will be costly and then they are pleasantly surprised by the quote.

We are delighted that our work has made a real difference to your home.

The Ventrolla Team
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Review by confirmed purchaser

Great job

Refurbished two windows for me. Now both are working well and look lovely. No mess and very efficient
Ventrolla

Reply from Ventrolla

Good afternoon Dr Munro, our installers pride themselves on being able to provide a quick, clean service and we are glad you are happy with the work carried out.

The Ventrolla Team
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Review by confirmed purchaser

delighted with the work!

The work Ventrolla did on our windows helped very very much to reduce the noise from the street and the draft; the rooms are now much cosier.Of course, it is also much easlier now to open and shut the windows which slide nicely int he window frame.The workers left our rooms very tidy and clean, hoovering carefully before they left.Both the Ventrolla system and the service we received were extremely efficient.It was so good that , havind done only 5 windows, we will do more windows as soon as we can.
Ventrolla

Reply from Ventrolla

Good afternoon Mrs Dangelin, we are very pleased that the work carried out on your windows has given you a draught free and cosy home. We look forward to working for you in the future.

The Ventrolla Team
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Review by confirmed purchaser

Really good workmanship

The guys who did our windows were excellent. Did a great job. Our windows now move well and exclude drafts. Made a huge difference to our comfort through the winter.
So much so that we're having the last 4 windows done in the spring
Ventrolla

Reply from Ventrolla

Good morning Nick, thank you for your positive review, I will pass on your kind words to the installer team.

We are delighted that you have noticed a real improvement in comfort level of you home, especially at this time of year and we look forward to working on your other windows in the Spring.

The Ventrolla Team.

Ventrolla Details

About this company

The leading sash window renovation specialists, Ventrolla offers repair, renovation, restoration and replacement of timber sash windows and casement windows

Visit Ventrolla

Contact information

Call us on: 08000277454
We live here: Ventrolla House
HG2 8PB Harrogate
United Kingdom

Category

Ventrolla is ranked 13 out of 24 in the category

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