Vertbaudet reviews

Vertbaudet reviews

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4.3
from 0 - 10
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Awful

Tried to order online after receiving a catalogue through the post (spammed after giving details to Bounty, I assume?!) Liked the idea of the free changing bag and £15 off first order. After putting details and code in, all looked good. Upon creating an account, all discounts disappeared. Had to call in, went through whole process again, confirmed that all discounts showing, asked for card details...then was cut off! Can't be bothered going through it all again so looks like catalogue is in the bin and no orders from me.
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Never a problem!

I have used Verbaudet for a couple of years now, it's mainly what my kids wear. I'm really amazed at the reviews as I have never had so much as a 'sniff' of a problem. The clothes always arrive within a week, the vouchers are great, the quality is superb, and if anything is out of stock the website says an expected time of delivery. we have also had some sweet, free gifts too. I like the fact I never see other kids in the same clothes (perhaps that's because theirs didn't arrive!) but seriously, I feel sad that they seem to have let so many people down as I've only ever had great experiences with them. So much so that I just put in an order for 9 items!
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NOT worth the time

IF you can help it do not use Vertbaudet, there items are never delivered or in stock when they say it is, they use one of the worst courier companies (Hermes) around and the call center staff are generally very unhelpful. i have placed about 4 orders with them now and have had the order turn up weeks late or just cancelled every time. Throw away those vouchers they are constantly sending its not worth it.
My latest order has been with the courier for 2 weeks, with no updates from Vertbaudet except that they have no update!
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poor quality items!

I placed an order with them on 3rd October and their website said that all the items were IN STOCK! It is the 19th October today and I still have not received one of the items I have ordered! When I called their Customer service they told me it would not have taken more than 7-10 working days for the items to be dispatched and that I have to wait for the items to arrive from France... It's now been 12 working days and the item has not been dispatched yet!
In my opinion, their service so far is quite disappointing, they don't specify the time for delivery at the time of the order and I cannot find any information about it on their website.
They should revise the sentence 'We aim to make YOUR shopping experience with us hassle free!' on their website as for me it has not been the case!
Moreover, I am returning all the clothes I have received as they are POOR quality and not worth the price I paid
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never had any issues

I have been using this company to buy clothes for my daugther for a quite long time and never had any issues. good quality, delivery on time, easy to pay and find your past orders.
i am surprised with all those bad reviews.
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Thieves!!!!!

I tried placing my first order last week Wednesday and I wanted to pay cash for my items since their credit facility charges are very high. After opening an account I didn't get a chance to pay my bill but instead they opened a credit account for me without my consent. I then emailed them immediately to let them know that I want to pay for my items of which they confirmed that I had no credit account with them. and that if any purchases I make will be cash only as I wanted.
I received an email this morning confirming that my items have been dispatched ( I had no idea I had made a successful order!) and moreso when I checked the bill they had not included the free delivery I was entitled to and the 20% I was taking advantage of and one of the items which I had ordered from their sale items was now being charged full price!!!
I have spent nearly half an hour complaining to them about this only to be told that there is nothing they can do, the stuff has already been dispatched and that I will have to return them and only then will they be able to open a cash only account for me. More to that the customer service advisor Edwina as very rude and not compassionate at all!!!!Just watch out for they are too good to be true!
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Surprised with all negative reviews!

I live in Canada and had a great experience with Vertbaudet. Ordered from them about a week ago and received the parcel today. There were no delays, no misunderstandings or cancelled orders. The clothes are gorgeous! Didn't deal with Vertbaudet customer service, so can't comment on that.
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Nothing but good experiences so far...

Thought id follow up on my previous review. Ive now had 3 orders from Vertbaudet, all of which were delivered without issues. I did have one missing item but they soon rectified it & credited my account without question. All of the goods I have purchased, mainly baby boy clothes, nursery bits, young girls clothes, have all been super cute, really lovely styles & great quality. I even placed an order for two wooden storage tubs & wall stickers which arrived two days later. I currently have another large order pending with them which I have great confidence will be sent very soon! Customer service experience has been excellent so far too, extremely prompt & pollite. Cant recommend enough! The items I have purchased so far everyone who has seen them have commented how lovely they are, my baby boy to be's nursery is looking lovely too! One happy customer!
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don't be taken in by them, steer clear.

Having previously ordered from them Vertbaudet constantly sent me offers and I am bit of a sucker so tried to use an offer code only to be caught out by the small print. Spent a year putting their mail in the bin before succumbing again. I carefully sought out the correct products only to be told I couldn't use the code. Long story, basically steer clear it will onlying end in tears. And yes, their clothes do come up small , not worth the bother.
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Staff hard to understand

Whilst I understand by the very nature of the word 'Vertbaudet', the company is not English, I would still expect them to be fully conversant in English, and easy to understand.
I tried setting up a new account last week, but apparently their systems were down, so I was promised a ringback. I had it this morning! It was not convenient then, so I rang them back earlier only to get someone whose accent was so strong that I had to make my excuses and hang up. I have just phoned again, only to be told my postcode does not exist. After the fourth attempt, she wrote it down, hopefully correctly!
The operators at the other end of the phone are obviously following a script and cannot deviate from it, which makes 'chatting' to them nigh on impossible.
I have a £15 off and free changing bag, so I am getting 3 bodysuits and a sleepsuit for £12 total (inc delivery) so let's just wait and see.
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Unreliable and poor product.

I've only used this company once and will never do so again. The order I placed online didn't arrive so I logged on to the My Account section and saw that it had been cancelled. No explanation, email or phone call to inform me of this. I rang them and was told I'd entered my card details wrong so they couldn't process the payment. They couldn't explain why I hadn't received an explanatory email as I should have. I replaced the order, which was a gift for a friend's child. It arrived 2 weeks later and was damaged by splash marks and had a hole in the fabric. I then had to go through the inconvenience of ringing the company to complain and waiting in for a courier to recollect the item as they didn't want me to take it to the post office. When I rang to complain the second time the person I spoke to was very helpful, apologetic and understanding. She offered me a full refund for the item and postage and said I could keep the free gift which they sent me. Hopefully the refund will come through swiftly. I won't be using this company again.
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No customer services! AVOID!!!

I ordered a changing bag from this website on the 1st of march, I received an email conformation of the order and that delivery would be 5-10 working days. Yesterday I phoned their customer services to inquire as to when I would be receiving my bag only to be told that they had applied to my bank for the money but had never received it.
I then phoned my bank, who have no record of them applying for the money. So I filled in the form on their website asking that why in the space of 10 working days could they not contact me to let me know the order had not gone through properly. This is what I got back:

Dear Mrs Jones

Thank you for your e-mail.

I understand that you were not notified that we could not process your order.

Regrettably, this type of error does not flag up on our system, therefore, we are not able to let our customers know that the order has failed.

This is something we are currently looking into as we appreciate this is inconvenient to our customers.

I apologise for the inconvenience caused.


How did they know not to send the package out? but still couldn't contact me?
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Customer Service? What customer service?

I ordered from Vertbaudet and never received the product. About a week after the the expected delivery date I logged on just to find the order had been cancelled. They sent no email, no phone call, nothing. When I finally managed to contact supposed customer service, they could not even bring themselves to apologise. Really shabby.
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Great value for money

This company gives excellent value for money and makes the task of locating the product a pleasant experience I would certainly use them again and recomend them to my friends and family
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6 pounds for the outfit, 12 for the phone call

I really wish I had read reviews for Vertbaudet before jumping to order clothes from them. I received two vouchers from them for great discounts and decided to use them side by side. It was so confusing which ones were on offer so after spending nearly an hour just trying to order, I eventually called up customer care. Now, what they dont tell you about putting your call on hold forever is that they charge premium rates. My phone call ended up costing me 12 pounds. I decided to order online to avoid paying for the call but the order never arrived, so i had to call them again to inquire (more damages). Two of the orders that were completed though arrived in good condition and the outfits were perfect. I still get really tempting offers from them but i feel gap and zara kids are better options, so have never used them since..
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not so sure but worth a try

I am expecting my first child and having used La Redoute I just found that Vertbaudet operates the same way. The send you all these offers and when you go to their online shop you can easily spend HOURS finding anything suitable that is actually applicable to the offer ( too many exceptions!!!!). This can only raise suspicions as you would eventually give up looking for the bargain and end up spending a lot more than you planned. A bit naughty. It is only worth if you're strong, have the time and patience. I have no complains about the quality from la Redoute so I thought it was worth a try. Not in a hurry for delivery so we;llsee what happens.
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Useless

Last month I bought a dress Vertbaudet for my youngest daughter. They delivered it to a wrong adress. I waisted lots of time and energy. I called them 3 times, wrote few letters. At the end I did not receive the dress but they made me to pay £3.95 for the delivery. Useless company.

Nataliya Danyliv.
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WORST COMPANY EVER ORDERED FROM

I PLACED AN ORDER FOR CHILDS COAT RECIEVED CONFORMATION ORDER WAS PROCESSED 7DAYS LATER DATE OF ORDER PROCESSED HAD CHANGED
FROM 22ND TO 29TH FOLLOWING DAY CHANGED AGAIN SAYING ORDER
CA CELLED SPENT 18MINS TRYING TO GET THROUGH ON PHONE EVENTUALY
SPOKE TO CUSTOMER SERVICE WHO ASSURED ME ORDER NOT CANCELLED
SHE WOULD CHASE IT UP TWO DAYS LATER STILL SAYING ORDER CANCELLED
AFTER SENDING NUMEROUS EMAIL EVENTUALLY SAID SOLD OUT FULL OF APOLOGIZES VERY UNHAPPY 5DAYS LATER GET PHONE CALL FROM THEM
SAYING THE ORDER WAS BEING PROCESSED THEY
HAD MADE A MISTAKE AND WOULD GET ORDER IN A FEW DAYS TOLD THEM I DO NOT WANT THE ORDER NOW AFTER ALL THE HASSLE AND MONEY SPENT ON PHONE CALLS THEY SAY THEY CAN'T STOP ORDER NOW AND I WILL HAVE TO REFUSE WHEN IT ARRIVES THEY WILL TAKE THE MONEY FROM MY ACCOUNT
I CAN'T BELIEVE HOW BAD THE COMPANY IS AND WOULD ADVISE ANYONE NOT TO ORDER FROM THEM THE SERVICE IS THE WORST I HAVE EVER RECIEVED
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Pathetically Slow and Unreliable

Don't don't don't buy from them. They are pathetically slow, and unreliable company it looks like. No company keeps the parcel prepared and ready for 2 weeks and don't send to customer. When you call their support, expect at least 20-30 min of wait and still no guarantee that you will have your parcel delivered.

Why didn't we read the reviews before ordering? We will be cancelling our order asap.

Don't even open their 40-50% offers you receive in mail box and order. Because chances are you won't get them for 2-3 months anyway.
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Stay away from Vertbaudet!!

A friend had ordered a gorgeous bookcase/mobile library and had great money off deals that made it half price with free delivery & a free bag. So I placed an order for one too. It was in stock online and I received an email saying my order had been processed. This was over 3 months ago. Nothing arrived and I heard nothing so I contacted them and was told they were awaiting stock. I wouldn't have known there was a problem with my order if I hadn't contacted them. Weeks passed and I heard nothing more so contacted them again. They said they couldn't give me an expected date. More waiting. I checked the website and a similar item had come in stock so I asked for this to be sent instead. I was given an expected date of 11th October for this.

Then last week I checked my account and the original order had been cancelled but no reorder was showing so I contacted them again. I received an email telling me that my original ordered item was out of stock and had been cancelled (only took 3 months!) and that the free bag was being sent to me. If I wanted to order something else I needed to make a separate order online!! I presume this would also mean I would lose my original discount. I have since sent two further emails, the bag arrived(!) and I have heard nothing else.

I am FUMING!!! I have never even received a real apology and all emails from them sound like they have been sent by a robot! They send out amazing money off offers to entice customers but can not fulfil their orders or communicate with their customers. I would not touch them again and would urge everyone to shop elsewhere!!

Vertbaudet Details

About this company

Celebrate the new season with chic, stylish and individual clothing for mums-to-be, babies, kids and teens. Or brighten your little one’s room with fun furniture, accessories, toys and more. Award-wining designs. No quibble returns. Free catalogue.

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Vertbaudet is ranked 73 out of 75 in the category

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