I've only used this company once and will never do so again. The order I placed online didn't arrive so I logged on to the My Account section and saw that it had been cancelled. No explanation, email or phone call to inform me of this. I rang them and was told I'd entered my card details wrong so they couldn't process the payment. They couldn't explain why I hadn't received an explanatory email as I should have. I replaced the order, which was a gift for a friend's child. It arrived 2 weeks later and was damaged by splash marks and had a hole in the fabric. I then had to go through the inconvenience of ringing the company to complain and waiting in for a courier to recollect the item as they didn't want me to take it to the post office. When I rang to complain the second time the person I spoke to was very helpful, apologetic and understanding. She offered me a full refund for the item and postage and said I could keep the free gift which they sent me. Hopefully the refund will come through swiftly. I won't be using this company again.
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