Vertbaudet reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unreliable and poor product.

I've only used this company once and will never do so again. The order I placed online didn't arrive so I logged on to the My Account section and saw that it had been cancelled. No explanation, email or phone call to inform me of this. I rang them and was told I'd entered my card details wrong so they couldn't process the payment. They couldn't explain why I hadn't received an explanatory email as I should have. I replaced the order, which was a gift for a friend's child. It arrived 2 weeks later and was damaged by splash marks and had a hole in the fabric. I then had to go through the inconvenience of ringing the company to complain and waiting in for a courier to recollect the item as they didn't want me to take it to the post office. When I rang to complain the second time the person I spoke to was very helpful, apologetic and understanding. She offered me a full refund for the item and postage and said I could keep the free gift which they sent me. Hopefully the refund will come through swiftly. I won't be using this company again.
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