Whilst I understand by the very nature of the word 'Vertbaudet', the company is not English, I would still expect them to be fully conversant in English, and easy to understand. I tried setting up a new account last week, but apparently their systems were down, so I was promised a ringback. I had it this morning! It was not convenient then, so I rang them back earlier only to get someone whose accent was so strong that I had to make my excuses and hang up. I have just phoned again, only to be told my postcode does not exist. After the fourth attempt, she wrote it down, hopefully correctly! The operators at the other end of the phone are obviously following a script and cannot deviate from it, which makes 'chatting' to them nigh on impossible. I have a £15 off and free changing bag, so I am getting 3 bodysuits and a sleepsuit for £12 total (inc delivery) so let's just wait and see.
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