Very reviewed by

Rochdale, GB

7 Reviews

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Very stressful!

So I ordered 3 items from Very, was given my delivery date and there I was waiting for the package to arrive. It did not. Infact the delivery had been marked as delivered and signed for on the Very website! Funny, I had not signed for or accepted any packages. Turns out the package was lost. "Ok, sometimes these things happen", I thought, and contacted Very customer services. Customer services told me they would investigate and call back in a couple of days... they did not. I called back, customer services apologise, promise to look into it and will call me back.... again they did not. I call them AGAIN, and was told AGAIN someone would call me back, this time within a matter of hours. Surprise surprise THEY DID NOT! In the end someone on the customer services line told me it would be quicker to contact the courier company directly. Over 2 weeks late I finally receive my package, to find 2 of the 3 items are not the sizes stipulated on the size guide and do not fit! I am now going to have to call them agaaaaiinnnnn and arrange sending most of my order back. Wish me luck!!! Size guides are WRONG, delivery service they use is TERRIBLE, and customer service LIE and are USELESS. I don't recommend using them and I won't be wasting my time with them again. Who would have thought a company so big would have found getting some pants to a customer so difficult!!
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